Featured WorldShare Admin Troubleshooting articles
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Find the most viewed, recently created, and recently updated FAQ and Troubleshooting articles for WorldShare Admin.
Most viewed articles
- Why am I getting an "Username or password is invalid. Authentication failed." error when logging in?
- Why is my WorldShare account expired?
- Why does clicking the Password Reset Link sent in an email lead to a blank page?
- I am getting an "email address invalid" error message when trying to log into WorldShare
- I can't log in to WMS. The error message is "One or more signatures could not be validated on the SAML response from the identity provider"
- I cannot log on to WorldShare. I am getting a message that says: "You are not authorized to access WorldShare Management Application."
- Why am I not receiving a password reset email?
- Why does the error "User record not found" appear when attempting to sign in to WMS?
- I forgot my WorldShare URL.
- Unable to process request error
- Why am I getting a "There is a problem with the email address in your user account" error when logging into WorldShare?
- How do I search for users with an apostrophe in their name?
- When logging in to WorldShare I get an error message that says "We're sorry. We are unable to process your request at this moment. Please try again later."
- When I try to login into WorldShare, I get an error that the page is not working
- Special characters/Diacritics are displaying as question marks in my patron records
Recently created articles
- How can I get a list of all user accounts inside the Admin tab? ( created Tue Oct 08, 2024 )
- Is there any restriction on the length of the patron's barcode when we create their account? ( created Wed Jul 24, 2024 )
- This site can't be reached error when bringing up your WorldShare instance ( created Tue Jul 02, 2024 )
- Odd WorldShare screen after role change ( created Thu Jun 20, 2024 )
- Users are getting the authentication error "Reach out to the institution admin and provide the following information" ( created Thu Jun 06, 2024 )
- How can I see a list of all WorldShare users at my library/institution? ( created Tue Mar 12, 2024 )
- Why is WorldShare automatically logging me out after a period of time? ( created Tue Jan 30, 2024 )
- When I log in to WMS, it prompts me to "select a service to sign into." How do I know which button to click? ( created Wed Jan 17, 2024 )
- How can I remove a nickname from a WorldShare user profile? ( created Tue Nov 21, 2023 )
- Can a user with the User Admin role assign all roles in WorldShare? ( created Tue Oct 31, 2023 )
- Is there a limit to the number of staff accounts I can create in WorldShare? ( created Wed Jun 14, 2023 )
- Is there a limit to the number of active users that can be logged into WorldShare at the same time? ( created Wed Jun 14, 2023 )
- Featured WorldShare Admin Troubleshooting articles ( created Fri Apr 28, 2023 )
- Why are the Delivery Notification checkboxes greyed out in a user account? ( created Tue Jan 17, 2023 )
- How can I add a custom message to our login screen? ( created Fri Nov 11, 2022 )
Recently updated articles
- Why am I getting a "There is a problem with the email address in your user account" error when logging into WorldShare? ( updated Wed Dec 04, 2024 )
- Why am I not receiving a password reset email? ( updated Wed Nov 20, 2024 )
- Unable to process request error ( updated Wed Nov 13, 2024 )
- Why is my WorldShare account expired? ( updated Mon Nov 11, 2024 )
- Why am I receiving an error when trying to reset my WorldShare password? ( updated Mon Nov 04, 2024 )
- I cannot log on to WorldShare. I am getting a message that says: "You are not authorized to access WorldShare Management Application." ( updated Mon Oct 28, 2024 )
- How can I get a list of all user accounts inside the Admin tab? ( updated Tue Oct 08, 2024 )
- Users are getting the authentication error "Reach out to the institution admin and provide the following information" ( updated Mon Sep 30, 2024 )
- The system is unable to send the user an email. Please contact a librarian within your institution. ( updated Fri Sep 27, 2024 )
- I have taken over OCLC accounts, how do I get Admin access for WorldShare? ( updated Wed Jul 31, 2024 )
- A staff member has left. How do I delete their account and will their work be lost? ( updated Wed Jul 31, 2024 )
- Why can't I create new user accounts in WorldShare? ( updated Wed Jul 31, 2024 )
- Is there any restriction on the length of the patron's barcode when we create their account? ( updated Wed Jul 24, 2024 )
- Odd WorldShare screen after role change ( updated Thu Jul 18, 2024 )
- This site can't be reached error when bringing up your WorldShare instance ( updated Tue Jul 02, 2024 )