Featured WorldShare Admin Troubleshooting articles
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Find the most viewed, recently created, and recently updated FAQ and Troubleshooting articles for WorldShare Admin.
Most viewed articles
- Why am I getting an "Username or password is invalid. Authentication failed." error when logging in?
- Why is my WorldShare account expired?
- Why does clicking the Password Reset Link sent in an email lead to a blank page?
- I am getting an "email address invalid" error message when trying to log into WorldShare
- I can't log in to WMS. The error message is "One or more signatures could not be validated on the SAML response from the identity provider"
- I cannot log on to WorldShare. I am getting a message that says: "You are not authorized to access WorldShare Management Application."
- Why am I not receiving a password reset email?
- Why does the error "User record not found" appear when attempting to sign in to WMS?
- Unable to process request error
- I forgot my WorldShare URL.
- Why am I getting a "There is a problem with the email address in your user account" error when logging into WorldShare?
- How do I search for users with an apostrophe in their name?
- When logging in to WorldShare I get an error message that says "We're sorry. We are unable to process your request at this moment. Please try again later."
- Accessing the OCLC Service Configuration when you cannot assign the necessary roles
- When I try to login into WorldShare, I get an error that the page is not working
Recently created articles
- What is the correct way to format an XML patron load file where the patron will have more than one note? ( created Tue Apr 01, 2025 )
- 'Invalid request' error when attempting to sign in to WorldShare or Discovery ( created Fri Mar 21, 2025 )
- Which fields are required for a patron load file? ( created Wed Mar 12, 2025 )
- Authentication error Status Code: 999 at login ( created Tue Mar 04, 2025 )
- User gets "Invalid credentials, try again." when signing in to WorldShare ( created Tue Feb 25, 2025 )
- How to resolve a DUPLICATE_BARCODE_ERROR in patron load report ( created Wed Feb 19, 2025 )
- Why am I locked out of my WorldShare account for too many attempts? ( created Thu Jan 09, 2025 )
- How can I get a list of all user accounts inside the Admin tab? ( created Tue Oct 08, 2024 )
- Is there any restriction on the length of the patron's barcode when we create their account? ( created Wed Jul 24, 2024 )
- This site can't be reached error when bringing up your WorldShare instance ( created Tue Jul 02, 2024 )
- Odd WorldShare screen after role change ( created Thu Jun 20, 2024 )
- Users are getting the authentication error "Reach out to the institution admin and provide the following information" ( created Thu Jun 06, 2024 )
- How can I see a list of all WorldShare users at my library/institution? ( created Tue Mar 12, 2024 )
- Why is WorldShare automatically logging me out after a period of time? ( created Tue Jan 30, 2024 )
- When I log in to WMS, it prompts me to "select a service to sign into." How do I know which button to click? ( created Wed Jan 17, 2024 )
Recently updated articles
- Why can't I log in to the Developer network to get my WSKey? ( updated Thu May 29, 2025 )
- 'Invalid request' error when attempting to sign in to WorldShare or Discovery ( updated Fri May 02, 2025 )
- Which fields are required for a patron load file? ( updated Tue Apr 29, 2025 )
- How to resolve a DUPLICATE_BARCODE_ERROR in patron load report ( updated Wed Apr 23, 2025 )
- I forgot my WorldShare username ( updated Thu Apr 03, 2025 )
- What is the correct way to format an XML patron load file where the patron will have more than one note? ( updated Tue Apr 01, 2025 )
- User gets "Invalid credentials, try again." when signing in to WorldShare ( updated Tue Mar 25, 2025 )
- Unable to process request error ( updated Fri Mar 07, 2025 )
- Authentication error Status Code: 999 at login ( updated Tue Mar 04, 2025 )
- This site can't be reached error when bringing up your WorldShare instance ( updated Wed Feb 12, 2025 )
- Why is my WorldShare account expired? ( updated Fri Feb 07, 2025 )
- Users are getting the authentication error "Reach out to the institution admin and provide the following information" ( updated Thu Feb 06, 2025 )
- Why am I getting an "Username or password is invalid. Authentication failed." error when logging in? ( updated Thu Feb 06, 2025 )
- How can I view or export a list of users and their WorldShare roles/permissions? ( updated Wed Feb 05, 2025 )
- Why am I locked out of my WorldShare account for too many attempts? ( updated Mon Jan 27, 2025 )