Why am I not receiving a password reset email?
Applies to
- WorldShare Management Services
- WorldShare ILL
- Tipasa
Answer
You may have entered the wrong username when requesting a password reset, or the email address on your account may be incorrect. Have another staff member double-check the username and email address on your account, or, if there is no such staff member, contact OCLC Support.
Also make sure you are logging in at the correct WorldShare URL. If you're not sure, contact OCLC Support.
If all of the above is correct, check your junk/spam folders to make sure the emails are not being misdirected. If they are not appearing in your spam folder, OCLC emails may be blocked by your email provider. Contact your IT department or email administrator and ask them to safelist the email addresses notices@e.worldcat.org and notices@e2.worldcat.org or the IP addresses 129.33.239.222 and 208.73.7.73.