Featured ILLiad Troubleshooting articles
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Find the most viewed, recently created, and recently updated FAQ and Troubleshooting articles for ILLiad.
Most viewed articles
- How do I set up an SFTP connection with Filezilla to connect to my ILLiad Server?
- How do I fix it when I am getting a File in Use error message when I trying to print in ILLiad?
- I am getting the message "Invalid Session ID" when I try to sign into ILLiad through the Web
- How do I install the latest version of the ILLiad Client?
- I used to see a pop-up window when printing asking me if I want to print or cancel, but I cannot see it anymore?
- An ILLiad request keep changing back to Unfilled
- If I just installed ILLiad on a new computer, what settings or permissions should I have on my computer?
- ILLiad mailhost emails aren't arriving. Does OCLC support DMARC using DKIM for notifications?
- How do I set up a connection through SFTP that goes directly to a folder on the ILLiad server?
- I'm getting an error when I try to print in ILLiad, why is this?
- After upgrading to 9.2, my ILLiad Client addons or LUA scripts do not work.
- How do I fix it when I have a file that I edited and saved the PDF, but I am getting PDF Conversion failed error message in ILLiad?
- What URL should be used to access WebCirc when you are Hosted ILLiad
- I have requests sitting in Awaiting Odyssey Processing in ILLiad and they are not moving out of that queue
- Printing is not working and I am getting an error message about a table in ILLiad
Recently created articles
- Can ILLiad be run on a Virtual Machine? ( created Wed Mar 04, 2026 )
- Does ILLiad 10 support Windows Server 2025? ( created Mon Dec 15, 2025 )
- How do I update my ILLiad Secure LDAP Certificate if I am hosted by OCLC? ( created Wed Dec 10, 2025 )
- Can I use the Alma API to include a value that would allow users to auto clear when creating a new user? ( created Thu Nov 06, 2025 )
- Can I edit the illiad.dll file for our webpages? ( created Tue Oct 14, 2025 )
- Why does the ILLiad workform show +30 in the Need Before field? ( created Fri Sep 19, 2025 )
- Unable to search ILLiad requests by Transaction Number in OCLC Statuses Screen ( created Fri Aug 29, 2025 )
- What is the character limit for an NVTGC in ILLiad? ( created Fri Jul 25, 2025 )
- Coverage for electronic journals in ILLiad is not present next to the holding OCLC symbol ( created Tue Jun 24, 2025 )
- Do ILLiad Web Pages Use Bootstrap ( created Mon Jun 16, 2025 )
- Status Lines for Renewals ( created Thu May 29, 2025 )
- Slow Response Loading Large PDF Files ( created Wed May 28, 2025 )
- Libraries are not receiving our ISO cancelation message ( created Wed May 21, 2025 )
- RAPIDILL articles have to be delivered manually through the Electronic Delivery Utility ( created Tue May 20, 2025 )
- Recent SAML vulnerabilities ( created Thu Mar 27, 2025 )
Recently updated articles
- Our ILLiad library cannot connect to Copyright Clearance Center ( updated Fri Apr 10, 2026 )
- None of our patrons are able to sign in with ILLiad Web pages with LDAP today ( updated Fri Apr 10, 2026 )
- New Procedure for updating ISO in ILLiad 9.1 ( updated Fri Apr 10, 2026 )
- My Rapid Manager service is not sending or receiving ( updated Fri Apr 10, 2026 )
- My patrons are getting a message about being Locked out about too many login attempts, how can I fix this? ( updated Fri Apr 10, 2026 )
- My patron is trying to view electronically delivered articles and they are seeing "File not found" where they usually see "View." ( updated Fri Apr 10, 2026 )
- My ILLiad Lending request stayed in the "Conditional Request" queue even after I filled the request ( updated Fri Apr 10, 2026 )
- My Overdue notices are not going out ( updated Fri Apr 10, 2026 )
- Libraries are not receiving our ISO cancelation message ( updated Fri Apr 10, 2026 )
- It has been six months since I upgraded ILLiad and when I sign into ILLiad, I am being asked to change my password ( updated Fri Apr 10, 2026 )
- Where can I get the latest download of the Web Pages? ( updated Fri Apr 10, 2026 )
- I get an error about a "required field" when trying to register an ILLiad account or change a request. ( updated Wed Apr 08, 2026 )
- Is there any vulnerability to ILLiad with the Log4J or the CVE-2021-44228 vulnerability? ( updated Wed Apr 08, 2026 )
- Is there a way to prevent article and loan information from accidentally populating for each other? ( updated Wed Apr 08, 2026 )
- Is there a way to limit the number of Lenders that show up in the ILLiad Workform to be less than 15? ( updated Wed Apr 08, 2026 )