Featured ILLiad Troubleshooting articles
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Find the most viewed, recently created, and recently updated FAQ and Troubleshooting articles for ILLiad.
Most viewed articles
- How do I set up an SFTP connection with Filezilla to connect to my ILLiad Server?
- How do I fix it when I am getting a File in Use error message when I trying to print in ILLiad?
- I am getting the message "Invalid Session ID" when I try to sign into ILLiad through the Web
- How do I install the latest version of the ILLiad Client?
- I used to see a pop-up window when printing asking me if I want to print or cancel, but I cannot see it anymore?
- An ILLiad request keep changing back to Unfilled
- If I just installed ILLiad on a new computer, what settings or permissions should I have on my computer?
- ILLiad mailhost emails aren't arriving. Does OCLC support DMARC using DKIM for notifications?
- How do I set up a connection through SFTP that goes directly to a folder on the ILLiad server?
- I'm getting an error when I try to print in ILLiad, why is this?
- How do I fix it when I have a file that I edited and saved the PDF, but I am getting PDF Conversion failed error message in ILLiad?
- After upgrading to 9.2, my ILLiad Client addons or LUA scripts do not work.
- What URL should be used to access WebCirc when you are Hosted ILLiad
- I have requests sitting in Awaiting Odyssey Processing in ILLiad and they are not moving out of that queue
- Printing is not working and I am getting an error message about a table in ILLiad
Recently created articles
- Can ILLiad be run on a Virtual Machine? ( created Wed Mar 04, 2026 )
- Does ILLiad 10 support Windows Server 2025? ( created Mon Dec 15, 2025 )
- How do I update my ILLiad Secure LDAP Certificate if I am hosted by OCLC? ( created Wed Dec 10, 2025 )
- Can I use the Alma API to include a value that would allow users to auto clear when creating a new user? ( created Thu Nov 06, 2025 )
- Can I edit the illiad.dll file for our webpages? ( created Tue Oct 14, 2025 )
- Why does the ILLiad workform show +30 in the Need Before field? ( created Fri Sep 19, 2025 )
- Unable to search ILLiad requests by Transaction Number in OCLC Statuses Screen ( created Fri Aug 29, 2025 )
- What is the character limit for an NVTGC in ILLiad? ( created Fri Jul 25, 2025 )
- Coverage for electronic journals in ILLiad is not present next to the holding OCLC symbol ( created Tue Jun 24, 2025 )
- Do ILLiad Web Pages Use Bootstrap ( created Mon Jun 16, 2025 )
- Status Lines for Renewals ( created Thu May 29, 2025 )
- Slow Response Loading Large PDF Files ( created Wed May 28, 2025 )
- Libraries are not receiving our ISO cancelation message ( created Wed May 21, 2025 )
- RAPIDILL articles have to be delivered manually through the Electronic Delivery Utility ( created Tue May 20, 2025 )
- Recent SAML vulnerabilities ( created Thu Mar 27, 2025 )
Recently updated articles
- I am using ILLiad 9.1 and my patrons are changing to Not Cleared every day and I do not know why ( updated Fri Mar 20, 2026 )
- I am unable to connect to Docline within ILLiad, how can this be resolved? ( updated Fri Mar 20, 2026 )
- I am trying to run the Server Installation file, but I am getting an error message about the IIS Root folder ( updated Fri Mar 20, 2026 )
- I am trying to print a document in ILLiad and I am getting a message that the file cannot be found ( updated Fri Mar 20, 2026 )
- I am trying to get into Web Circulation and I am getting an error message ( updated Fri Mar 20, 2026 )
- I am trying to access the WebReports, but I am getting a "Permission Denied" message ( updated Fri Mar 20, 2026 )
- I am seeing a special message and I am not sure what it means? ( updated Fri Mar 20, 2026 )
- How do I find the path for ILLiad Billing Manager invoice templates? ( updated Fri Mar 20, 2026 )
- I am having issues printing Odyssey Requests, and the log shows I.E. Browser Handler errors ( updated Fri Mar 20, 2026 )
- I am getting an uninstallation error message when trying to upgrade from 9.0.3.0 to 9.0.4.0 ( updated Fri Mar 20, 2026 )
- I am getting an error message with the ILLiad Fill Rate Statistics ( updated Fri Mar 20, 2026 )
- I am getting an error message when I click on an item in the NO ILL Number Match field and I need to fix it ( updated Fri Mar 20, 2026 )
- I am getting an error message on my TestWeb site: The resource you are looking for has been removed, had its name changed, or is temporarily unavailable ( updated Fri Mar 20, 2026 )
- I am getting an error message about being unable to open file or assembly when I try to open up the ILLiad Database Manager ( updated Fri Mar 20, 2026 )
- I am getting an error about the Images path and I cannot open up the ILLiad Customization Manager ( updated Fri Mar 20, 2026 )