Featured ILLiad Troubleshooting articles
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Find the most viewed, recently created, and recently updated FAQ and Troubleshooting articles for ILLiad.
Most viewed articles
- How do I set up an SFTP connection with Filezilla to connect to my ILLiad Server?
- How do I fix it when I am getting a File in Use error message when I trying to print in ILLiad?
- I am getting the message "Invalid Session ID" when I try to sign into ILLiad through the Web
- How do I install the latest version of the ILLiad Client?
- I used to see a pop-up window when printing asking me if I want to print or cancel, but I cannot see it anymore?
- An ILLiad request keep changing back to Unfilled
- If I just installed ILLiad on a new computer, what settings or permissions should I have on my computer?
- ILLiad mailhost emails aren't arriving. Does OCLC support DMARC using DKIM for notifications?
- How do I set up a connection through SFTP that goes directly to a folder on the ILLiad server?
- I'm getting an error when I try to print in ILLiad, why is this?
- After upgrading to 9.2, my ILLiad Client addons or LUA scripts do not work.
- How do I fix it when I have a file that I edited and saved the PDF, but I am getting PDF Conversion failed error message in ILLiad?
- What URL should be used to access WebCirc when you are Hosted ILLiad
- I have requests sitting in Awaiting Odyssey Processing in ILLiad and they are not moving out of that queue
- Printing is not working and I am getting an error message about a table in ILLiad
Recently created articles
- Can ILLiad be run on a Virtual Machine? ( created Wed Mar 04, 2026 )
- Does ILLiad 10 support Windows Server 2025? ( created Mon Dec 15, 2025 )
- How do I update my ILLiad Secure LDAP Certificate if I am hosted by OCLC? ( created Wed Dec 10, 2025 )
- Can I use the Alma API to include a value that would allow users to auto clear when creating a new user? ( created Thu Nov 06, 2025 )
- Can I edit the illiad.dll file for our webpages? ( created Tue Oct 14, 2025 )
- Why does the ILLiad workform show +30 in the Need Before field? ( created Fri Sep 19, 2025 )
- Unable to search ILLiad requests by Transaction Number in OCLC Statuses Screen ( created Fri Aug 29, 2025 )
- What is the character limit for an NVTGC in ILLiad? ( created Fri Jul 25, 2025 )
- Coverage for electronic journals in ILLiad is not present next to the holding OCLC symbol ( created Tue Jun 24, 2025 )
- Do ILLiad Web Pages Use Bootstrap ( created Mon Jun 16, 2025 )
- Status Lines for Renewals ( created Thu May 29, 2025 )
- Slow Response Loading Large PDF Files ( created Wed May 28, 2025 )
- Libraries are not receiving our ISO cancelation message ( created Wed May 21, 2025 )
- RAPIDILL articles have to be delivered manually through the Electronic Delivery Utility ( created Tue May 20, 2025 )
- Recent SAML vulnerabilities ( created Thu Mar 27, 2025 )
Recently updated articles
- Where can I download a list of Default Printer Templates for ILLiad? ( updated Wed May 06, 2026 )
- When we have an ILLiad Upgrade, are our Web pages automatically upgrade? ( updated Wed May 06, 2026 )
- When setting up OpenAthens for ILLiad, do we set it up as an LDAP or a RemoteAuth connection? ( updated Mon May 04, 2026 )
- When processing Odyssey Electronic Delivery, I get an error message on the screen ( updated Mon May 04, 2026 )
- When is the End of life for ILLiad 9.0? ( updated Mon May 04, 2026 )
- When I go to my ILLiad Testweb site I am redirected to my production site ( updated Mon May 04, 2026 )
- When I am using an OpenURL link into ILLiad, what Web page is presented to the patron? ( updated Fri May 01, 2026 )
- When I am trying to download the ILLiad Client or the Database Manager, I am asked for a Username and Password ( updated Fri May 01, 2026 )
- When I am in WorldCat, I see many holdings, but when I go to the OCLC tab in ILLiad, I only see a couple holdings ( updated Fri May 01, 2026 )
- When I am scanning an article for Electronic Delivery and I am in the Scanner settings, I only see a Horizontal split option and not a Vertical split option ( updated Fri May 01, 2026 )
- When I am in the ChangeUserInformation page, the Drop-Down options such as NVTGC are in Alphabetic order, how do I fix this? ( updated Fri May 01, 2026 )
- Are there any plans of using IFM with Reprints Desk with ILLiad? ( updated Fri May 01, 2026 )
- When I am in ILLiad and trying to send a Notification, I am getting an error message that the Notification cannot be found ( updated Thu Apr 30, 2026 )
- When I am cancelling borrowing requests, no emails are going out but others are sending emails ( updated Thu Apr 30, 2026 )
- When a patron is trying to submit a request in the ILLiad Web Pages, they are getting a message about a required field that is not on the request form ( updated Thu Apr 30, 2026 )