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I'm getting an error when I try to print in ILLiad, why is this?

Symptom

I'm getting an error when I try to print in ILLiad, why is this?

Applies to
  • ILLiad 
Resolution

There are a couple of reasons why an error can occur in Printing. First, make sure the specific print template that is getting the error is pointing to the correct data source, which is an Excel .xlxs file. A list of the Excel files associated with specific print templates can be found at ILLiad Default Print Templates

To point it correctly in Microsoft Word:

1. Open up the document that is causing the error message outside of ILLiad.

2. Set the mail merge to the data source by selecting Mailings>Select Recipients>Documents>ILLiad>Print. This will bring up the .xlxs files. Find the proper one with your document at ILLiad Default Print Templates.

3. If the above does not work, change the file name from .doc to .docx. Possibly update the document to a .docx in the Customization Manager.

4. You should also make sure that Microsoft Word and Excel are not currently open and then try printing again.  Sometimes when Word or Excel is open, you have the same document still in memory and ILLiad will not allow you to merge a document that is currently open.

Page ID
26080