How do I fix it when I have a file that I edited and saved the PDF, but I am getting PDF Conversion failed error message in ILLiad?
- After editing a file a PDF conversion failed message occurs. Or someone emails you a PDF file and you need to check it in and deliver it to Web.
Sometimes you may have a good working file that you can open up on your computer, but it is getting a PDF conversion failed message when you try to process it. Try:
- Put the file on the Web Server in the PDF folder. If it is to overwrite an old file, you should do this.
- Make sure the file size is not small like 2k. There might be a message about PDF conversion failed because there are no pages in the file.
- Go to the Manual Scanning and Electronic Delivery Processing Documentation and follow the "Check the Item In / Notify Electronic Delivery" process
The file might also be too big for ILLiad to process such as a file that is over 100 MB on the Web Server. It might be a good idea to print it out and then scan it manually if it is a .tif file. If it is a PDF file, move it over as the instructions above stated.