Featured Capira Troubleshooting articles
- Last updated
- Apr 28, 2023
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Find the most viewed, recently created, and recently updated FAQ and Troubleshooting articles for Capira.
Most viewed articles
- Why did we receive an “app not compliant” message from the Google Play store?
- How do we update our hours in CapiraMobile?
- Why is our Capira app crashing?
- How does ILS circulation integration work in MuseumKey or LendingKey?
- What IP ranges are used by the Capira products?
- Why is a patron unable to log into Capira and receiving an Invalid Information error?
- Why am I not receiving push notification on my Android app?
- Why can our patron not see their checkouts or holds in the Capira app?
- Featured Capira Troubleshooting articles
- Patrons getting an error message when they try to add their account to the app
- Why is a catalog search not returning expected results in Capira?
- Why can a patron not renew checkouts or place holds in Capira?
- How can we add or remove a new icon or screen in Capira?
- How do we update URLs in CapiraMobile?
- How do we add/delete a pickup location in CapiraMobile or CapiraReady?
Recently created articles
- How long before a Museum Pass Expires will our Library receive notification? ( created Thu Mar 06, 2025 )
- Why is my newly added image not available to assign to an existing Thing? ( created Thu Feb 27, 2025 )
- How can I change the promo code on a printable pass? ( created Tue Feb 11, 2025 )
- Can a Pass Be Associated with a Specific Time Instead of a Full Day? ( created Tue Jan 07, 2025 )
- Can we disable the PIN requirement for patrons making reservations in MuseumKey/LendingKey? ( created Mon Jan 06, 2025 )
- Why is a museum showing as available when the calendar for the museum shows it as closed? ( created Mon Jan 06, 2025 )
- How do I block certain patrons from making reservations in MuseumKey/LendingKey? ( created Mon Dec 30, 2024 )
- Why can a patron reserve a Museum pass even if the museum is closed for that day? ( created Mon Dec 30, 2024 )
- How can I stop patrons from overriding our limits and reserving more passes? ( created Fri Dec 06, 2024 )
- Is there a way for staff to bypass the Starting Date Buffer in order to make a reservation for an earlier date ( created Tue Nov 12, 2024 )
- At what time do museum passes roll over or become available again in MuseumKey? ( created Wed Oct 30, 2024 )
- Why are library patrons are able to make reservations on a museum on dates that are marked closed (RED)? ( created Tue Oct 29, 2024 )
- Can we generate a check-in receipt if we check in an item through MuseumKey/LendingKey? ( created Fri Oct 18, 2024 )
- Is it possible to resend an email confirmation/pass to a patron after they've reserved it in MuseumKey? ( created Thu Oct 17, 2024 )
- When trying to delete a Museum Pass I get the error, "This item ID already exists or this item is checked out. Only the item status can be updated." ( created Wed Aug 28, 2024 )
Recently updated articles
- How long before a Museum Pass Expires will our Library receive notification? ( updated Thu Mar 06, 2025 )
- Why is my newly added image not available to assign to an existing Thing? ( updated Thu Feb 27, 2025 )
- How can I change the promo code on a printable pass? ( updated Tue Feb 11, 2025 )
- How do I block certain patrons from making reservations in MuseumKey/LendingKey? ( updated Tue Jan 07, 2025 )
- Can a Pass Be Associated with a Specific Time Instead of a Full Day? ( updated Tue Jan 07, 2025 )
- Can we disable the PIN requirement for patrons making reservations in MuseumKey/LendingKey? ( updated Mon Jan 06, 2025 )
- Why is a museum showing as available when the calendar for the museum shows it as closed? ( updated Mon Jan 06, 2025 )
- Why can a patron reserve a Museum pass even if the museum is closed for that day? ( updated Mon Dec 30, 2024 )
- How can I stop patrons from overriding our limits and reserving more passes? ( updated Fri Dec 06, 2024 )
- Is there a way for staff to bypass the Starting Date Buffer in order to make a reservation for an earlier date ( updated Tue Nov 12, 2024 )
- At what time do museum passes roll over or become available again in MuseumKey? ( updated Wed Oct 30, 2024 )
- Why are library patrons are able to make reservations on a museum on dates that are marked closed (RED)? ( updated Tue Oct 29, 2024 )
- Can we generate a check-in receipt if we check in an item through MuseumKey/LendingKey? ( updated Fri Oct 18, 2024 )
- Is it possible to resend an email confirmation/pass to a patron after they've reserved it in MuseumKey? ( updated Thu Oct 17, 2024 )
- A patron cannot see their card barcode in the app ( updated Mon Oct 14, 2024 )