Featured Capira Troubleshooting articles
- Last updated
- Save as PDF
The translation on this website may be generated by machine translation. The quality and accuracy of machine translation can vary significantly from one text to another. Read the page in original English here.
Find the most viewed, recently created, and recently updated FAQ and Troubleshooting articles for Capira.
Most viewed articles
- Why did we receive an “app not compliant” message from the Google Play store?
- How do we update our hours in CapiraMobile?
- Why is our Capira app crashing?
- How does ILS circulation integration work in MuseumKey or LendingKey?
- What IP ranges are used by the Capira products?
- Why am I not receiving push notification on my Android app?
- Why is a patron unable to log into Capira and receiving an Invalid Information error?
- Why can our patron not see their checkouts or holds in the Capira app?
- Why is a catalog search not returning expected results in Capira?
- Featured Capira Troubleshooting articles
- Why can a patron not renew checkouts or place holds in Capira?
- How do we update URLs in CapiraMobile?
- How can we add or remove a new icon or screen in Capira?
- How do we add/delete a pickup location in CapiraMobile or CapiraReady?
- Why can a patron not check out an item using Self Check in Capira?
Recently created articles
- Is there a way for staff to bypass the Starting Date Buffer in order to make a reservation for an earlier date ( created Tue Nov 12, 2024 )
- At what time do museum passes roll over or become available again in MuseumKey? ( created Wed Oct 30, 2024 )
- Why are library patrons are able to make reservations on a museum on dates that are marked closed (RED)? ( created Tue Oct 29, 2024 )
- Can we generate a check-in receipt if we check in an item through MuseumKey/LendingKey? ( created Fri Oct 18, 2024 )
- Is it possible to resend an email confirmation/pass to a patron after they've reserved it in MuseumKey? ( created Thu Oct 17, 2024 )
- When trying to delete a Museum Pass I get the error, "This item ID already exists or this item is checked out. Only the item status can be updated." ( created Wed Aug 28, 2024 )
- Patron Alerts are not working. ( created Wed Aug 28, 2024 )
- Can we use special characters in our patron account PINs? ( created Tue Aug 20, 2024 )
- We have both LendingKey and MuseumKey. Can only one have a public interface? ( created Mon Jul 29, 2024 )
- How do I add or change an image in LendingKey? ( created Fri Jul 19, 2024 )
- Patrons getting an error message when they try to add their account to the app ( created Tue Apr 30, 2024 )
- Why is the video player in LendingKey showing an error when viewing a thing? ( created Tue Apr 30, 2024 )
- Does MuseumKey have the capability to handle one time use discount codes? ( created Mon Apr 29, 2024 )
- App crashing when trying to open the library card from "My Account" page. ( created Thu Apr 04, 2024 )
- Why can't patrons cancel printable MuseumKey reservations? ( created Fri Mar 08, 2024 )
Recently updated articles
- Is there a way for staff to bypass the Starting Date Buffer in order to make a reservation for an earlier date ( updated Tue Nov 12, 2024 )
- At what time do museum passes roll over or become available again in MuseumKey? ( updated Wed Oct 30, 2024 )
- Why are library patrons are able to make reservations on a museum on dates that are marked closed (RED)? ( updated Tue Oct 29, 2024 )
- Can we generate a check-in receipt if we check in an item through MuseumKey/LendingKey? ( updated Fri Oct 18, 2024 )
- Is it possible to resend an email confirmation/pass to a patron after they've reserved it in MuseumKey? ( updated Thu Oct 17, 2024 )
- A patron cannot see their card barcode in the app ( updated Mon Oct 14, 2024 )
- Why can a patron not renew checkouts or place holds in Capira? ( updated Mon Oct 14, 2024 )
- Patrons getting an error message when they try to add their account to the app ( updated Mon Oct 14, 2024 )
- Why is our Capira app crashing? ( updated Mon Oct 14, 2024 )
- When trying to delete a Museum Pass I get the error, "This item ID already exists or this item is checked out. Only the item status can be updated." ( updated Mon Sep 16, 2024 )
- Why can our patron not see their checkouts or holds in the Capira app? ( updated Thu Sep 12, 2024 )
- When does Key Central open up the next day for making reservations ( updated Thu Sep 12, 2024 )
- How can we add or remove a new icon or screen in Capira? ( updated Tue Sep 10, 2024 )
- Patron Alerts are not working. ( updated Wed Aug 28, 2024 )
- What IP ranges are used by the Capira products? ( updated Fri Aug 23, 2024 )