Featured Capira Troubleshooting articles
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Find the most viewed, recently created, and recently updated FAQ and Troubleshooting articles for Capira.
Most viewed articles
- How can I add an additional museum pass or thing in MuseumKey or LendingKey?
- How do we update our hours in CapiraMobile?
- How does ILS circulation integration work in MuseumKey or LendingKey?
- Why is our Capira app crashing?
- What kind of reservation limits can I add in MuseumKey or LendingKey?
- Why is a catalog search not returning expected results in Capira?
- How do we update URLs in CapiraMobile?
- How do we add/delete a pickup location in CapiraMobile or CapiraReady?
- Why can a patron not check out an item using Self Check in Capira?
- What IP ranges are used by the Capira products?
- Why can I not access the Capira support portal?
- Why is a patron unable to log into Capira and receiving an Invalid Information error?
- How can we add or remove a new icon or screen in Capira?
- What should I do if a museum pass or thing is returned late in MuseumKey or LendingKey?
- In addition to the automatic closing dates, can I mark additional dates as closed in MuseumKey or LendingKey?
Recently created articles
- Why is my phone screen flickering and unusable when I try to open CapiraMobile? ( created Mon Sep 18, 2023 )
- What information and when does Capira need to know if my library is changing our ILS? ( created Mon Sep 18, 2023 )
- Why am I not receiving push notification on my Android app? ( created Mon Aug 28, 2023 )
- Why am I unable to select multiple material types when searching the app? ( created Thu Aug 03, 2023 )
- Should I send OCLC support my Crashlytics report? ( created Mon Jul 31, 2023 )
- In Capira, what should our URL be for Events if we use LibraryMarket? ( created Mon Jul 17, 2023 )
- Can we remove or change the graphic on the Search Catalog screen? ( created Wed Jul 12, 2023 )
- Why did we receive an “app not compliant” message from the Google Play store? ( created Thu Jul 06, 2023 )
- What does the error message "Error XCirc error: No requestable items are available" mean? ( created Tue Jun 20, 2023 )
- Which app stores does CapiraMobile deploy to? ( created Mon Jun 05, 2023 )
- We cannot scan barcodes from the app screen ( created Mon May 08, 2023 )
- Featured Capira Troubleshooting articles ( created Fri Apr 28, 2023 )
- Can a patron cancel their printable pass reservation? ( created Fri Sep 23, 2022 )
- How can we change copies of our Capira physical passes to printable passes? ( created Mon Mar 07, 2022 )
- Why can our patron not see their checkouts or holds in the Capira app? ( created Sat Aug 21, 2021 )
Recently updated articles
- What information and when does Capira need to know if my library is changing our ILS? ( updated Thu Sep 21, 2023 )
- Why is my phone screen flickering and unusable when I try to open CapiraMobile? ( updated Tue Sep 19, 2023 )
- Why am I not receiving push notification on my Android app? ( updated Tue Aug 29, 2023 )
- Why am I unable to select multiple material types when searching the app? ( updated Thu Aug 03, 2023 )
- What IP ranges are used by the Capira products? ( updated Wed Aug 02, 2023 )
- Should I send OCLC support my Crashlytics report? ( updated Mon Jul 31, 2023 )
- In Capira, what should our URL be for Events if we use LibraryMarket? ( updated Fri Jul 28, 2023 )
- Can we remove or change the graphic on the Search Catalog screen? ( updated Wed Jul 12, 2023 )
- Why did we receive an “app not compliant” message from the Google Play store? ( updated Thu Jul 06, 2023 )
- What does the error message "Error XCirc error: No requestable items are available" mean? ( updated Tue Jun 20, 2023 )
- Which app stores does CapiraMobile deploy to? ( updated Mon Jun 05, 2023 )
- We cannot scan barcodes from the app screen ( updated Mon May 08, 2023 )
- Featured Capira Troubleshooting articles ( updated Fri Apr 28, 2023 )
- Can a patron cancel their printable pass reservation? ( updated Fri Sep 23, 2022 )
- How do we update URLs in CapiraMobile? ( updated Wed Sep 14, 2022 )