Why is our Capira app crashing?
Symptom
- Capira app is experiencing crashes
Applies to
- CapiraMobile
- CapiraReady
Resolution
Please contact OCLC Support with the below information. We will need as much information as possible in order to troubleshoot these crashes:
- Device information (Apple or Android, model, OS version) that is experiencing the crash
- What versions of the app is installed
- Exact replication steps on what is causing the crash:
- Is the app crashing on launch?
- Does a specific button/menu option cause the crash?
- Does a specific action cause the crash?