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OCLC Support

Why did we receive an “app not compliant” message from the Google Play store?

Applies to
  • CapiraMobile
  • CapiraMobile with Staff Dashboard

As Google updates their privacy policies, you might receive this notification. It often happens when it has been some time since a new version of your app has been released. Please send support an email letting us know that you have received this message and we will push a new version of your app to correct the issue.



Additional information

The email will contain the following information:

Hi Developers at [library name],



After a recent review, we found that your app is not compliant with one or more of our Developer Program Policies. See below for more information about your app's status and how to correct the issue.



Status: Further action required



Your app's Data safety section will be invalidated and state "No information available". Your app may face additional enforcement actions, if you do not resolve the issue(s) by the deadlines listed below.



Issue found: Invalid privacy policy URL



Your app’s privacy policy does not meet necessary policy requirements. Under the User Data policy, you must link to a privacy policy on your app's store listing page and within your app. Apps that do not access any personal and sensitive user data must still submit a privacy policy.



Please add or update your privacy policy, and make sure it is available on an active URL (no PDFs), is non-editable, applies to your app, and specifically covers user privacy.



Please review the following compliance checklist for privacy policies. Your privacy policy must:



  • Be linked on your app’s store listing page in Play Console and within the app itself.


  • Hold reference to the entity (for example, developer, company) named in the app’s Google Play listing or the app.


  • Include a clear labeling as a privacy policy.


  • Be readable in a standard browser without any plug-ins or special handlers (no PDFs).


  • Be available on an active, publicly accessible and non-geofenced URL.


  • Be non-editable.


  • Comprehensively disclose how your app accesses, collects, uses, and shares user data. This must include:


  • Disclosing the types of personal and sensitive user data your app accesses, collects, uses, and shares; and any parties with which any personal or sensitive user data is shared.


  • Secure data handling procedures for personal and sensitive user data.


  • Developer’s data retention and deletion policy.


Your app may face additional enforcement actions, if you do not resolve this issue by [date]



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