Featured Relais ILL Troubleshooting articles
- Last updated
- Save as PDF
Find the most viewed, recently created, and recently updated FAQ and Troubleshooting articles for Relais ILL.
Most viewed articles
- In the request templates, is 'Request Source' used for the source of the citation?
- What browsers are supported for the Relais Portal?
- With the current web pages, my library handles patron authentication outside Relais, is this approach still available with the Relais Portal?
- What are the definitions of the statuses that display on the Request List and Request Details?
- In the request templates, is 'Requester Info' used to enter the end user id in Library requests?
- Are the login credentials case sensitive?
- With the library’s change password option, will that change the library’s password in our database or will the request go to staff to make the change?
- Featured Relais ILL Troubleshooting articles
- Can the wording used for the request status, e.g., Submitted, In Process, On Loan, Unfilled, Complete, be modified?
- In what format and what size should the logo be for the Relais Header?
- Why does my Relais pick slip show incorrect information when our lender address is correct in Library Registration?
- Can Relais use SAML?
- Is there an option for a patron or library to request their login / password, e.g., if it has been forgotten?
- Can a full header and footer be added to the pages?
- Can we choose what is displayed in the history?
Recently created articles
- Featured Relais ILL Troubleshooting articles ( created Fri Apr 28, 2023 )
- Why does Relais say "HTML tags" are not allowed when I'm trying to enter notes? ( created Fri Mar 17, 2023 )
- Can Relais use SAML? ( created Wed Mar 15, 2023 )
- Why is my Relais request stuck at the Passive and won't move on to the next lender? ( created Wed Mar 01, 2023 )
- Why does my Relais pick slip show incorrect information when our lender address is correct in Library Registration? ( created Tue Feb 28, 2023 )
- What browsers are supported for the Relais Portal? ( created Fri Nov 19, 2021 )
- Once the forms are in use, are we able to modify them ourselves or do we submit a Support ticket? ( created Fri Nov 19, 2021 )
- When completing the Request Templates spreadsheets what does 'Show if data' mean? ( created Fri Nov 19, 2021 )
- When completing the Request Templates spreadsheets what does 'Required' mean? ( created Fri Nov 19, 2021 )
- In the request templates, is 'Requester Info' used to enter the end user id in Library requests? ( created Fri Nov 19, 2021 )
- In the request templates, is 'Request Source' used for the source of the citation? ( created Fri Nov 19, 2021 )
- What are the definitions of the statuses that display on the Request List and Request Details? ( created Fri Nov 19, 2021 )
- Can we choose what is displayed in the history? ( created Fri Nov 19, 2021 )
- With the library’s change password option, will that change the library’s password in our database or will the request go to staff to make the change? ( created Fri Nov 19, 2021 )
- Are the login credentials case sensitive? ( created Fri Nov 19, 2021 )
Recently updated articles
- Featured Relais ILL Troubleshooting articles ( updated Fri Apr 28, 2023 )
- Why does Relais say "HTML tags" are not allowed when I'm trying to enter notes? ( updated Fri Mar 17, 2023 )
- Can Relais use SAML? ( updated Wed Mar 15, 2023 )
- Why is my Relais request stuck at the Passive and won't move on to the next lender? ( updated Wed Mar 01, 2023 )
- Why does my Relais pick slip show incorrect information when our lender address is correct in Library Registration? ( updated Tue Feb 28, 2023 )
- What browsers are supported for the Relais Portal? ( updated Fri Nov 19, 2021 )
- Once the forms are in use, are we able to modify them ourselves or do we submit a Support ticket? ( updated Fri Nov 19, 2021 )
- When completing the Request Templates spreadsheets what does 'Show if data' mean? ( updated Fri Nov 19, 2021 )
- When completing the Request Templates spreadsheets what does 'Required' mean? ( updated Fri Nov 19, 2021 )
- In the request templates, is 'Requester Info' used to enter the end user id in Library requests? ( updated Fri Nov 19, 2021 )
- In the request templates, is 'Request Source' used for the source of the citation? ( updated Fri Nov 19, 2021 )
- What are the definitions of the statuses that display on the Request List and Request Details? ( updated Fri Nov 19, 2021 )
- Can we choose what is displayed in the history? ( updated Fri Nov 19, 2021 )
- With the library’s change password option, will that change the library’s password in our database or will the request go to staff to make the change? ( updated Fri Nov 19, 2021 )
- Are the login credentials case sensitive? ( updated Fri Nov 19, 2021 )