Featured Relais ILL Troubleshooting articles
- Last updated
- Apr 28, 2023
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Find the most viewed, recently created, and recently updated FAQ and Troubleshooting articles for Relais ILL.
Most viewed articles
- In the request templates, is 'Request Source' used for the source of the citation?
- How do I add my IP address to the Relais firewall safelist?
- What are the new and old Relais IP addresses?
- Why does Relais say "HTML tags" are not allowed when I'm trying to enter notes?
- Featured Relais ILL Troubleshooting articles
- Why do my Relais emails get filtered for spam or return undelivered?
- Does Relais support FTP, SFTP of FTPS
- Are the login credentials case sensitive?
- What's the difference between an Audit Note and an Additional Note in Relais?
- How to Change Relais ILL Supplier Status
- In what format and what size should the logo be for the Relais Header?
- How to reopen a request in the staff portal
- With the current web pages, my library handles patron authentication outside Relais, is this approach still available with the Relais Portal?
- What browsers are supported for the Relais Portal?
- With the library’s change password option, will that change the library’s password in our database or will the request go to staff to make the change?
Recently created articles
- What do we do about unparsable emails we receive in Relais? ( created Thu May 08, 2025 )
- How to add and remove Pickup Locations ( created Thu May 08, 2025 )
- How to update the pickup location on a request in Relais ( created Thu May 01, 2025 )
- Why is a request still Locked in the web portal by a staff account? ( created Tue Apr 29, 2025 )
- How often is the Relais Client updated, and can I run it with .NET 3.5? ( created Mon Apr 28, 2025 )
- Does Relais support HTML formatting for outgoing emails? ( created Tue Apr 22, 2025 )
- Do Relais servers store information outside of Canada ( created Fri Nov 15, 2024 )
- Can Relais send notification emails from my organization's email domain? ( created Thu Nov 07, 2024 )
- Does ISO 18626 for Relais support sending Article Exchange links? ( created Thu Aug 22, 2024 )
- How can I tell if my firewall is allowing a connection to the Relais Database? ( created Thu Aug 15, 2024 )
- How to delete unwanted Alert messages ( created Mon Jul 29, 2024 )
- How do I recreate a loan record? ( created Tue May 28, 2024 )
- How do I remove an incorrectly supplied document and attach the correct document to a request? ( created Mon May 27, 2024 )
- Is there a way to mark a supplying library's book as received damaged? ( created Mon May 27, 2024 )
- How do I make our Relais library supplier status "active" or "inactive?" ( created Tue Apr 23, 2024 )
Recently updated articles
- Can Relais send notification emails from my organization's email domain? ( updated Tue May 13, 2025 )
- What do we do about unparsable emails we receive in Relais? ( updated Thu May 08, 2025 )
- How to add and remove Pickup Locations ( updated Thu May 08, 2025 )
- How to update the pickup location on a request in Relais ( updated Thu May 01, 2025 )
- Files uploaded with the Relais Scanner are not being moved to delivery ( updated Wed Apr 30, 2025 )
- Why is a request still Locked in the web portal by a staff account? ( updated Tue Apr 29, 2025 )
- How often is the Relais Client updated, and can I run it with .NET 3.5? ( updated Mon Apr 28, 2025 )
- Does Relais support HTML formatting for outgoing emails? ( updated Tue Apr 22, 2025 )
- How to Change Relais ILL Supplier Status ( updated Thu Apr 17, 2025 )
- How do I add my IP address to the Relais firewall safelist? ( updated Fri Jan 17, 2025 )
- Do Relais servers store information outside of Canada ( updated Fri Nov 15, 2024 )
- What are the new and old Relais IP addresses? ( updated Mon Aug 26, 2024 )
- Does ISO 18626 for Relais support sending Article Exchange links? ( updated Thu Aug 22, 2024 )
- How can I tell if my firewall is allowing a connection to the Relais Database? ( updated Thu Aug 15, 2024 )
- How to delete unwanted Alert messages ( updated Mon Jul 29, 2024 )