Featured Relais ILL Troubleshooting articles
- Last updated
- Save as PDF
The translation on this website may be generated by machine translation. The quality and accuracy of machine translation can vary significantly from one text to another. Read the page in original English here.
Find the most viewed, recently created, and recently updated FAQ and Troubleshooting articles for Relais ILL.
Most viewed articles
- In the request templates, is 'Request Source' used for the source of the citation?
- How do I add my IP address to the Relais firewall safelist?
- What are the new and old Relais IP addresses?
- Why does Relais say "HTML tags" are not allowed when I'm trying to enter notes?
- Featured Relais ILL Troubleshooting articles
- Why do my Relais emails get filtered for spam or return undelivered?
- Does Relais support FTP, SFTP of FTPS
- Are the login credentials case sensitive?
- What's the difference between an Audit Note and an Additional Note in Relais?
- How to Change Relais ILL Supplier Status
- In what format and what size should the logo be for the Relais Header?
- How to reopen a request in the staff portal
- With the current web pages, my library handles patron authentication outside Relais, is this approach still available with the Relais Portal?
- What browsers are supported for the Relais Portal?
- With the library’s change password option, will that change the library’s password in our database or will the request go to staff to make the change?
Recently created articles
- What do we do about unparsable emails we receive in Relais? ( created Thu May 08, 2025 )
- How to add and remove Pickup Locations ( created Thu May 08, 2025 )
- How to update the pickup location on a request in Relais ( created Thu May 01, 2025 )
- Why is a request still Locked in the web portal by a staff account? ( created Tue Apr 29, 2025 )
- How often is the Relais Client updated, and can I run it with .NET 3.5? ( created Mon Apr 28, 2025 )
- Does Relais support HTML formatting for outgoing emails? ( created Tue Apr 22, 2025 )
- Do Relais servers store information outside of Canada ( created Fri Nov 15, 2024 )
- Can Relais send notification emails from my organization's email domain? ( created Thu Nov 07, 2024 )
- Does ISO 18626 for Relais support sending Article Exchange links? ( created Thu Aug 22, 2024 )
- How can I tell if my firewall is allowing a connection to the Relais Database? ( created Thu Aug 15, 2024 )
- How to delete unwanted Alert messages ( created Mon Jul 29, 2024 )
- How do I recreate a loan record? ( created Tue May 28, 2024 )
- How do I remove an incorrectly supplied document and attach the correct document to a request? ( created Mon May 27, 2024 )
- Is there a way to mark a supplying library's book as received damaged? ( created Mon May 27, 2024 )
- How do I make our Relais library supplier status "active" or "inactive?" ( created Tue Apr 23, 2024 )
Recently updated articles
- Can Relais send notification emails from my organization's email domain? ( updated Tue May 13, 2025 )
- What do we do about unparsable emails we receive in Relais? ( updated Thu May 08, 2025 )
- How to add and remove Pickup Locations ( updated Thu May 08, 2025 )
- How to update the pickup location on a request in Relais ( updated Thu May 01, 2025 )
- Files uploaded with the Relais Scanner are not being moved to delivery ( updated Wed Apr 30, 2025 )
- Why is a request still Locked in the web portal by a staff account? ( updated Tue Apr 29, 2025 )
- How often is the Relais Client updated, and can I run it with .NET 3.5? ( updated Mon Apr 28, 2025 )
- Does Relais support HTML formatting for outgoing emails? ( updated Tue Apr 22, 2025 )
- How to Change Relais ILL Supplier Status ( updated Thu Apr 17, 2025 )
- How do I add my IP address to the Relais firewall safelist? ( updated Fri Jan 17, 2025 )
- Do Relais servers store information outside of Canada ( updated Fri Nov 15, 2024 )
- What are the new and old Relais IP addresses? ( updated Mon Aug 26, 2024 )
- Does ISO 18626 for Relais support sending Article Exchange links? ( updated Thu Aug 22, 2024 )
- How can I tell if my firewall is allowing a connection to the Relais Database? ( updated Thu Aug 15, 2024 )
- How to delete unwanted Alert messages ( updated Mon Jul 29, 2024 )