Featured WorldShare License Manager Troubleshooting articles
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Find the most viewed, recently created, and recently updated FAQ and Troubleshooting articles for WorldShare License Manager.
Most viewed articles
- Why am I getting an 'Invalid date format' error when manually uploading COUNTER reports?
- Why am I seeing the error message "The server response could not be understood" in WorldShare License Manager?
- Where do I find the Requestor ID and CustomerID for COUNTER API Harvesting?
- How can I get to my COUNTER API harvest results in License Manager?
- I see a globe icon next to a field I want to edit. Will my edits affect other institutions?
- When creating a new license, should the vendor be the publisher or the subscription agent?
- Is there a way to generate reports for the usage costs per individual journal?
- Why am I seeing the error "Error encountered while harvesting" in License Manager?
- How do I publish license terms and retain collection-level notes?
- Featured WorldShare License Manager Troubleshooting articles
- Where is the option to Renew Licenses in License Manager
- Is there a report I can run for license data in License Manager?
- Why am I receiving "Vendor Authentication Took Longer than Expected" when testing our credentials?
- How long can COUNTER data be kept in the WMS License Manager module?
- I receive the error, "Vendor returned an error response" when configuring a COUNTER vendor
Recently created articles
- License terms are not appearing or not updating in WorldCat Discovery ( created Wed Feb 05, 2025 )
- Error with Configuring ProQuest for COUNTER API Harvest: 'Vendor authentication took longer than expected. Test this vendor manually via a one-time or recurring harvest." ( created Mon Aug 05, 2024 )
- WorldShare License Manager shows the error "Failed: Error encountered while harvesting." ( created Fri Dec 01, 2023 )
- I receive the error, "Vendor returned an error response" when configuring a COUNTER vendor ( created Thu Oct 12, 2023 )
- My request to add a vendor was declined because they do not support a version of COUNTER API. Why is that? ( created Fri Jun 23, 2023 )
- Featured WorldShare License Manager Troubleshooting articles ( created Fri Apr 28, 2023 )
- I'm trying to create a license but I can't find the collection I'm looking for in the Collections tab ( created Mon Apr 03, 2023 )
- How long can COUNTER data be kept in the WMS License Manager module? ( created Fri May 07, 2021 )
- Is there a report I can run for license data in License Manager? ( created Mon Jan 11, 2021 )
- Why am I receiving "Vendor Authentication Took Longer than Expected" when testing our credentials? ( created Thu Nov 05, 2020 )
- How do I publish license terms and retain collection-level notes? ( created Thu Oct 29, 2020 )
- Why am I seeing the error "Error encountered while harvesting" in License Manager? ( created Tue Apr 28, 2020 )
- How can I get to my COUNTER API harvest results in License Manager? ( created Fri Mar 27, 2020 )
- Where is the option to Renew Licenses in License Manager ( created Mon Mar 23, 2020 )
- Is it possible to add additional users for notifications from WorldShare License Manager? ( created Wed Feb 26, 2020 )
Recently updated articles
- Why am I seeing the error "Error encountered while harvesting" in License Manager? ( updated Fri Apr 04, 2025 )
- I receive the error, "Vendor returned an error response" when configuring a COUNTER vendor ( updated Fri Mar 21, 2025 )
- Error with Configuring ProQuest for COUNTER API Harvest: 'Vendor authentication took longer than expected. Test this vendor manually via a one-time or recurring harvest." ( updated Tue Mar 18, 2025 )
- Why am I receiving "Vendor Authentication Took Longer than Expected" when testing our credentials? ( updated Tue Mar 18, 2025 )
- How can I get to my COUNTER API harvest results in License Manager? ( updated Tue Mar 18, 2025 )
- How long can COUNTER data be kept in the WMS License Manager module? ( updated Tue Mar 18, 2025 )
- WorldShare License Manager shows the error "Failed: Error encountered while harvesting." ( updated Tue Mar 18, 2025 )
- My request to add a vendor was declined because they do not support a version of COUNTER API. Why is that? ( updated Tue Mar 18, 2025 )
- License terms are not appearing or not updating in WorldCat Discovery ( updated Wed Feb 05, 2025 )
- Is there a way to generate reports for the usage costs per individual journal? ( updated Thu Jun 01, 2023 )
- Featured WorldShare License Manager Troubleshooting articles ( updated Fri Apr 28, 2023 )
- I'm trying to create a license but I can't find the collection I'm looking for in the Collections tab ( updated Mon Apr 03, 2023 )
- I see a globe icon next to a field I want to edit. Will my edits affect other institutions? ( updated Thu Sep 01, 2022 )
- Where do I find the Requestor ID and CustomerID for COUNTER API Harvesting? ( updated Thu Apr 07, 2022 )
- Why am I seeing the error message "The server response could not be understood" in WorldShare License Manager? ( updated Thu Mar 24, 2022 )