Featured FirstSearch Troubleshooting articles
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Find the most viewed, recently created, and recently updated FAQ and Troubleshooting articles for FirstSearch.
Most viewed articles
- How do I set up authentication from our library website to FirstSearch?
- Where can I find my FirstSearch authorization and password?
- Can I add my OpenURL server to FirstSearch?
- How is holdings information determined?
- How do I configure FirstSearch so off campus students don't need to log in?
- Can FirstSearch perform user authentication?
- How do I get my Administrative module or service password for FirstSearch
- Can I link from my website to individual FirstSearch databases?
- Can users reuse previous searches during a FirstSearch session?
- Can I choose a default search mode for FirstSearch?
- Invalid Autho/password error when trying to connect to FirstSearch via Z39.50 in Endnote
- We are unable to access WorldCat through our authentication. We get this message: "System Failure Page: Unable to successfully complete transaction."
- FirstSearch is prompting for authorization and password from on campus
- My local holdings aren't displaying as expected
- Authorization number is invalid or expired error when updating IP addresses in FirstSearch Admin
Recently created articles
- I've added a new logo URL in our FirstSearch configuration, but the logo will not display. ( created Mon Apr 14, 2025 )
- Asked to authenticate when using FirstSearch "Cite this Item" feature ( created Fri Mar 07, 2025 )
- I am looking for COUNTER 5 reports in OCLC Usage Statistics but I get the message "Unable to display report" ( created Mon Feb 19, 2024 )
- On the stats.oclc.org site, FirstSearch COUNTER reports are showing zero activity. ( created Tue Jan 09, 2024 )
- How do I add a pickup location for ILL in FirstSearch? ( created Wed May 10, 2023 )
- Featured FirstSearch Troubleshooting articles ( created Fri Apr 28, 2023 )
- Why am I encountering the error: "System Failure Page: Unable to successfully complete transaction" while searching ECO database in FirstSearch? ( created Wed Feb 01, 2023 )
- I am getting an error when adding a new OpenURL server to the FirstSearch Admin Module ( created Wed Dec 14, 2022 )
- I receive the error, "Your access to FirstSearch has expired" when logging in to FirstSearch ( created Fri Nov 11, 2022 )
- Can I suppress links from MARC 856 fields in FirstSearch? ( created Fri Oct 28, 2022 )
- Why is it when I press Cite This Item in FirstSearch I am redirected to WorldCat.org? ( created Thu Sep 22, 2022 )
- The link to another library's catalog is not resolving correctly in FirstSearch ( created Tue Aug 30, 2022 )
- How can I request a quote for FirstSearch? ( created Tue Mar 15, 2022 )
- Invalid Autho/password error when trying to connect to FirstSearch via Z39.50 in Endnote ( created Mon Nov 29, 2021 )
- Authorization number is invalid or expired error when updating IP addresses in FirstSearch Admin ( created Tue Aug 17, 2021 )
Recently updated articles
- I am looking for COUNTER 5 reports in OCLC Usage Statistics but I get the message "Unable to display report" ( updated Wed May 07, 2025 )
- I've added a new logo URL in our FirstSearch configuration, but the logo will not display. ( updated Mon Apr 14, 2025 )
- Asked to authenticate when using FirstSearch "Cite this Item" feature ( updated Fri Mar 07, 2025 )
- Why is it when I press Cite This Item in FirstSearch I am redirected to WorldCat.org? ( updated Tue Feb 11, 2025 )
- We are unable to access WorldCat through our authentication. We get this message: "System Failure Page: Unable to successfully complete transaction." ( updated Wed Jan 08, 2025 )
- How do I set up authentication from our library website to FirstSearch? ( updated Mon Dec 02, 2024 )
- Where can I find my FirstSearch authorization and password? ( updated Wed Oct 16, 2024 )
- Can FirstSearch perform user authentication? ( updated Fri Jul 12, 2024 )
- How do I configure FirstSearch so off campus students don't need to log in? ( updated Wed Jun 26, 2024 )
- Can I choose a default search mode for FirstSearch? ( updated Wed Jun 26, 2024 )
- On the stats.oclc.org site, FirstSearch COUNTER reports are showing zero activity. ( updated Thu Jan 11, 2024 )
- My local holdings aren't displaying as expected ( updated Fri Dec 01, 2023 )
- How do I get my Administrative module or service password for FirstSearch ( updated Fri Aug 04, 2023 )
- How do I remove the OCLC FirstSearch link from WorldCat Local? ( updated Thu Jul 20, 2023 )
- How do I add a pickup location for ILL in FirstSearch? ( updated Wed May 10, 2023 )