We are unable to access WorldCat through our authentication. We get this message: "System Failure Page: Unable to successfully complete transaction."
Symptom
- You are unable to successfully link to FirstSearch through authentication and instead are sent to an error page.
Applies to
- FirstSearch
Resolution
This is most often due to some outdated elements in the FirstSearch portion of your URL. Please check for the following and replace if applicable:
- If anywhere there is "http", replace with "https".
- If it says "newfirstsearch", replace with "firstsearch".
- If you see "done=referer", delete it.
- Replace any ampersands with semi-colons
Additional information
If you are using OpenAthens, also make sure the IP address is in the FirstSearch admin module