- You are unable to successfully link to FirstSearch through authentication and instead are sent to an error page.
This is most often due to some outdated elements in the FirstSearch portion of your URL. Please check for the following and replace if applicable:
- If anywhere there is "http", replace with "https".
- If it says "newfirstsearch", replace with "firstsearch".
- If you see "done=referer", delete it.
- Replace any ampersands with semi-colons
If you are using OpenAthens, also make sure the IP address is in the FirstSearch admin module