WorldShare Interlibrary Loan
WorldShare Interlibrary Loan provides functionality that speeds fulfillment of interlibrary loan requests to save time for your staff and users.
- Borrowing Requests
- Create, manage and process borrowing requests.
- Lending Requests
- Manage and respond to lending requests.
- Configuration
- Administrative settings for WorldShare Interlibrary Loan are maintained in OCLC Service Configuration. In Service Configuration, you can set your interlibrary loan options, print settings, borrower and lender constant data, custom holdings groups, automations, and purchase options.
- Policies Directory guide
- The OCLC Policies Directory is the repository of lending and copying policies of libraries participating in WorldShare Interlibrary Loan and Tipasa.
- Smart fulfillment
- Find information about Smart fulfillment features, which increase the speed of delivery of materials based on policy data, lending history, licensing agreements, format preferences, and more.
- Article Exchange
- Article Exchange provides a single secure location where lending libraries can place requested articles for interlibrary loan. It allows users to upload files for pickup anywhere in the world. Only authorized users will be able to download the file.
- Batch processing
- Use batch processing to receive, return, and complete requests for multiple items.
- Constant data
- Learn how to edit constant data and find information about constant data for borrowers and lenders in WorldShare Interlibrary Loan.
- Discover Items
- When you click Discover Items on the left navigation, an Advanced Search form will open on the screen. Completing a basic search will pre-populate the Advanced Search form with the terms from the original search. You can also conduct a search using only the Advanced Search form.
- Document suppliers
- The documentation in this section explains how to receive articles from document suppliers such as the British Library, Get It Now, and MyBib.
- Purchasing Requests
- The Purchase option allows you to track items you may wish to purchase, instead of borrowing via interlibrary loan.
- Interlibrary Loan Fee Management
- The Interlibrary Loan Fee Management (IFM) feature lets libraries reconcile resource-sharing charges and payments through their monthly OCLC invoice. IFM helps libraries save money on fee-based transactions and simplify the transaction process.
- With WorldShare Interlibrary Loan, you can print individual requests, all requests in a queue, add requests to the print queue to print out later, and queue book straps and shipping and return labels to be printed.
- Off-System Requesting
- Learn how to track all requests using off-system request workflows in WorldShare Interlibrary Loan.
- Reports
- Reports are available to WorldShare ILL users through OCLC Usage Statistics.
- WorldShare Circulation Integration
- WorldShare Interlibrary Loan and WorldShare Circulation integration provides you with a method to streamline the interlibrary loan-circulation process and workflow. Librarians and staff who process interlibrary loan (ILL) requests through WorldShare Circulation no longer have to manually create temporary items or holds for ILL requests.
- WorldShare Interlibrary Loan release notes and known issues
- Find WorldShare Interlibrary Loan release notes and known issues. Release notes are documents that contain information about new product features and enhancements as installed in scheduled releases.
- Troubleshooting
- Find frequently asked questions (FAQ) and troubleshooting steps (Troubleshooting).
- After logging into WorldShare ILL, I do not see anything on the page
- An article is listed as supplied from article exchange, but we have not received the article.
- An ILL book I loaned came back damaged. What are the rules on damaged books?
- Article is stuck in transit from article exchange, why is this happening?
- A request has a status of “Submitted,” what does that mean?
- A request has this message: "This is an ISO-ILL request and cannot be processed in WorldShare ILL. Processing of this request must be completed in your local ISO-ILL management system." What does that mean?
- Can't see sign out or edit buttons in the Policies Directory
- Can an Unfilled request be removed from the Expired queue?
- Can I accept a renewal without specifying a new due date?
- Can I change my Shipping Address for ILL?
- Can I change the Currency and/or ILL fee after I have supplied the request?
- Can I get an overview of all libraries in a Resource Sharing Group?
- Can I get a list of all books that were requested via ILL this year?
- As a lender, can I put an open access link into the Article Exchange field?
- Can I request an item from OCLC for Interlibrary Loan?
- Can I reuse a request?
- Can I reuse IFLA vouchers or do they expire?
- Can I send and receive documents to and from ILLiad libraries?
- Can the Article Exchange notification be sent directly to the patron?
- Can the borrowing library view conditional notes from lending library after they are accepted?
- Can the lender string be updated after a request is submitted?
- Can the Reasons for No in CLIO be updated to match WorldShare?
- Can the Worldshare ILL OpenURL form autofill patron data?
- Can we have unfilled request notifications sent directly to patron emails?
- Can we retrieve a conditional message from a closed ILL request?
- Can the WorldShare ILL Direct Request process requests automatically without going through the New for Review queue?
- Can you block Interlibrary Loans by shelving location, and limit to just our WMS group ?
- Does a library have to be a supplier in order to process a request to them in WorldShare?
- Does having our symbol in a lender string multiple times effect our Days to Respond?
- Does OCLC provide data on the number of libraries that charge their patrons for ILL?
- Does the status 'Considering' influence the Days to Respond?
- Does the WorldShare ILL Request Form pull in patron data?
- Do any OCLC reports include IFM refund transactions?
- Do deflection policies prevent items from being borrowed?
- Do ILL requests ever time out?
- Do I always ship InterLibrary Loan items back in their bags?
- Do I have to be a Lending Library in order to borrow?
- Do I need a deposit account for IFM in case I turn out to be a net borrower?
- Do I need to act on the requests that appear under "Borrowing" and "Lending" in Quick Links to make them disappear?
- When answering a request, is it more helpful to say no or let the request expire?
- Do the ILL reports pull from the request date or the received date?
- Do we have to pay for a renewal?
- Failed to find item error when searching in WorldShare ILL
- Featured WorldShare Interlibrary Loan Troubleshooting articles
- For ILL Requests that come in during the end of year, which month are they listed under in Usage Statistics?
- How can I access my article after marking it received?
- How can I find Interlibrary loan contact information for another library
- How can I join the LVIS Resource Sharing Group?
- How can I keep fines from accumulating on my WMS Interlibrary loan transactions?
- How can I match the IFM debits on my invoice to an ILL request number?
- How can I print a label for a request I've already set to returned?
- How can I see a report of my ILL Purchasing Requests activity?
- How can I set a default language for WorldShare ILL or Tipasa?
- How can I set up an automation to route requests to the Review for Purchase queue?
- How can I update the copyright compliance to CCG or CCL?
- How can we define our article exchange in Policies Directory
- What populates the holdings information column within an item I searched for in WorldShare ILL and can a custom note be added?
- How do I add a new ILL group to my library's group affiliations on the OCLC Policies Directory?
- How do I become a Lender in Interlibrary Loan?
- How do I change a lending request status to lost?
- How do I change the currency in my request?
- How do I change the IFM amount for one item?
- How do I create an overview of all my closed requests?
- How do I create a request if I can't use the request button?
- How do I find and delete barcodes created for temporary items?
- How do I get an IFM fee if the request was originally sent in another currency?
- How do I produce a report itemizing the cost of each request that was processed in my local currency?
- How do I get IFLA vouchers?
- How do I get information about OCLC Reciprocal Faculty Borrowing?
- How do I obtain OCLC ILL authorization credentials?
- How do I prevent a request from being sent to additional lenders in lender string after one lender accepts
- How do I print a return label?
- How do I remove lenders from a Custom Holdings Group such as LVIS?
- How do I remove my library from a Resource Sharing Group?
- How do I request a Book Chapter?
- How do I sell back IFLA vouchers to OCLC?
- How do I set up a Custom Holding Group and Path for the Express Digital Delivery Program?
- How do I set up ILL to only loan electronic material, and not physical books that must be shipped and returned?
- How do I set up Usage Statistic Reports to be emailed to me?
- How do I stop my library from getting International Requests?
- How do I turn off email notifications?
- How do I turn on ILL lending requests?
- How do I turn on notifications?
- How do I undo accidentally marking an item In Transit?
- How do I undo a renewal rejection?
- How do I unsubscribe from the Usage Statistic Reports that are emailed to me?
- How do I update the default borrowing library information?
- How do I update the default lending library information?
- How do I update the email address and contact name for WorldShare ILL?
- How do we avoid getting any ILL requests sent over a break?
- How do we get Service Configuration accounts set up?
- How do we let a lending library know we want to use IFLA vouchers?
- How do we update our ILL groups?
- How do you deflect items with a Material Age of less than a year?
- How do you make a certain location non circulating for ILL?
- How is the shipped date determined?
- How long does a request remain in the Unfilled or Expired queue?
- How long does it take for a request to show up in a lender's queue after it is submitted?
- How to configure IFM for replacement cost billing for lost items
- How do I create an eBook ILL request?
- How to edit Request Methods and Delivery Methods in the Policies Directory?
- How to figure out the percentage from how many borrowing requests were actually filled.
- How to search for large print items
- If I choose to Recall Item when I receive a renewal request, does this action also deny the renewal?
- If I try to create a new automation with the "Age of Material" match to be "0 but no older than 0" years I get an error message and I can't successfully save the new automation.
- If we become a non-supplier in Policy Directory, can we still borrow items?
- I'm an ILL referral member user, why can't I access Service Configuration?
- I'm having trouble downloading a file from the Article Exchange server
- The display of date formats in Google Chrome is incorrect for non-American English speakers.
- In OCLC Usage Statistics, can I see ILL requests by library section, such as Adult or Juvenile?
- In the Discovery Request form, can patrons change the format of the item they are requesting?
- ISO ILL requests getting a 406 error message
- Is it possible for the lender to edit the borrower's shipping address on a submitted request?
- Is it possible for the lender to edit the Due Date field without a request from the borrower?
- Is it possible to create a deflection policy to only loan to others in my region or state?
- Is it possible to lend ebooks through WorldShare ILL?
- Is it possible to reopen a Closed request to click the IFM checkbox so the charges go to IFM instead of being sent by invoice?
- Is there an OpenURL request form that would allow our patrons to place WorldShare ILL requests from our local system?
- Is there a fee to use IFM?
- Is there a retention recommendation for printed ILL requests?
- Is there a way in WorldShare to refund an institution for a closed request?
- Is there a way I can tell how many libraries are borrowing and lending through ILL?
- Is there a way to reply to a conditional request note from a potential lending library?
- Is there is a way to add money to our IFM account so we can pay invoices from that money instead of using a purchase order?
- Is today included in the due date adjustment in lender constant data?
- I accidentally charged a borrowing library too much, how do I partially refund them?
- I accidentally clicked "received" on an Article Exchange request before I retrieved the URL and password. How can I find the request again?
- I accidentally clicked "Returned" instead of "Renew" on a request. How can I fix this?
- I accidentally hit "Yes" on an article request before I dropped the Article Exchange Article
- I accidentally hit the wrong reason for "No" when answering “can you supply.” Can I go back and change it?
- I accidentally marked a Book request as a Copy and the Borrower received it as closed and complete
- I accidentally marked a request as 'Returned'.
- Is it possible to unrecall an ILL request?
- I accidentally said "no" to a lending request that I am actually able to supply
- I accidentally sent an Article Exchange email to the wrong patron. How can I get it to the correct patron?
- I accidentally told a library I would lend an item but I am not able to, what should I do?
- I accidentally told the system that I did not fill a request. How do I correct this?
- I accidentally told the system that I received an item. How do I correct this?
- I accidentally told the system that I returned an item. How do I correct this?
- I am getting a message that says "Constant data persistence has been disabled for this request"
- I am trying to add a library closure in the Policies Directory, but my changes will not save
- When logging into WorldShare, I am unable to get past the branch screen because the ok button is grayed out
- I can't access my OCLC site?
- I cannot complete an OCLC request that is showing as Overdue
- I can't print from WorldShare Interlibrary Loan
- I cannot see the lender string text box
- I deflected a record on item-level for ILL, but my library still appears on the list of suppliers?
- I didn't check the box for IFM billing. Will I get an invoice?
- I don't see the renewal button anywhere on my request
- I found an item in Worldcat.org, but I cannot find it in WorldShare ILL
- I get an error message: "The document you are trying to retrieve is no longer available. All files are deleted after 5 views or 30 days" when I try to retrieve a PDF from Article Exchange. What is causing this?
- I got a request for an item that I own but the OCLC number doesn't match my holding
- I've updated my loan period in the Policies Directory. Why is the updated loan period not showing in lending requests?
- I only see half the calendar when updating loan policies, why?
- I received the wrong article from the lending library, what should I do?
- I receive an error when I upload a logo for book straps
- I see only a blank screen when I login to WorldShare.
- I want to block all incoming copy requests
- I want to block all incoming loan requests.
- I want to change usernames on a WorldShare account, but the username field is grayed out.
- Lender not seeing the renew button
- Lender String contains the following invalid symbols error
- Why does my lending request only show the recall button?
- My active ILL requests aren't appearing in WorldShare
- My borrowing request is marked as Closed/Supplied, but I never received the item. What do I do?
- My copy request was answered as Conditional - Lacks copyright. What does this mean?
- My ILS is not on the list of systems that interoperate with WorldShare Interlibrary loan
- My LHRs are correctly set up to deflect lending requests, but requests for the items still get through.
- My request comes into WorldShare as a copy/loan request even though I mark it as a loan/copy request
- Not all the items on the WorldShare ILL Purchase Request Report have a Date Received filled in.
- Not authorized to use ILL error upon sign in
- Our pickup locations are not displaying on requests, how do we set that up?
- Patron did not return book, but lending library decided not to charge, what do I do?
- Article Exchange Error: "Failed to load PDF document"
- Why is there no button to clear a completed borrowing request?
- Some information is incorrect error appears when sending an ILL request
- The 'From' email address is not automatically filled in the email form
- The Lending library changed the IFM charge. Do we have to pay the additional cost?
- The lending library responded no to ILL request, but sent the item
- How do we change our library homepage URL listed in our Policies Directory?
- The sidebar is missing in WorldShare ILL
- "This message could not be sent" error when attempting to send out Article Exchange emails on a new machine
- We are finding some ILL requests with a status of Closed (Cancelled), but we don’t remember cancelling them
- We cancelled our WorldShare ILL subscription, but we forgot to close a request. Can the request be closed?
- We've changed our contact / address information. How can we fix it on new requests that we add?
- What are all the reasons for no in the "Resource Sharing Lender Reasons for No Report"?
- What are the IP addresses associated with OCLC ILL?
- What barcode format do book strap labels use?
- What does “aged to unfilled” means in the Request History tab under Supplier History?
- What does it mean when I get a message in WorldShare that my request is Expired?
- What does referral date mean when processing ILL requests?
- What do I do if a lending library sent the wrong item?
- What do I do if I returned an item but the lending library hasn't checked it in?
- What do I do In WorldShare ILL if I marked an item as shipped accidentally?
- What do I do when I accidentally closed a request when the Borrowing library still has the book?
- What do I do when I completed the request before sending the Document to the patron?
- What do the different types of 'reasons for no' in the request history mean?
- What do the holdings statements in the holdings column mean?
- What is OCLC's lost in transit payment policy?
- What is the difference between a copy and a loan?
- What is the difference between include and exclude in my library's deflection policies?
- What is the difference between Recall Item and Deny Renewal?
- What is the needed information to whitelist OCLC ILL emails?
- What is the policy for Interlibrary Loans overdue fines?
- What is used to define Material age in ILL requests?
- What kinds of general statistics are publicly available for WorldShare ILL?
- How do I restart my subscription to WorldShare ILL
- What Supplier status should I use when scheduling a Closure?
- When did OCLC first roll out the IFM program?
- When I try to create a new Custom Holdings Path, I receive an error: "We are unable to process your request at this moment" / "HTTP Status 500."
- When I try to print from ILL, the screen is blank. How do I fix this?
- Where are the ILL statistics for last month?
- Where can I change the max cost for items that we would like to borrow?
- Where can I find and change my IFM invoice address?
- Where can I find an overview of all IFM transactions?
- Where can I find a list of libraries currently supplying physical materials and accepting returns of physical materials?
- Where can I find the list of libraries participating in the OCLC Express Program?
- Where can I find the request history?
- Where can I find the roadmaps for WorldShare Management Services?
- Where do I go to schedule library closures for ILL?
- Which OCLC usage statistics report should I use if I am trying to get the number of in state and out of state requests we get for Borrowing requests?
- Who entered the WorldShare Interlibrary Loan request into the system?
- Who should I contact with questions about my IFM charges and credits?
- Why am I getting an error message about invalid symbols when I try to submit a request?
- Why am I getting an error message stating the address is incorrect when processing ILL borrowing requests?
- Why am I getting a "Request Status contains invalid data for the request" error in WorldShare ILL?
- Why am I getting the 'Field 'Lender String' cannot be empty' error message?
- Why am I getting the error message, "An error has occurred loading the Custom Holdings Paths. Please try again later."?
- Why am I getting the error message "The Constant Data Record Name can only contain letters and numbers" when I try to update Borrower Data for WorldShare ILL?
- Why am I not seeing data for a given month in my WorldShare ILL reports?
- Why am I receiving a 'Need Before' contains invalid data for request error in my Purchase Request?
- Why am I receiving requests for articles outside of our coverage dates?
- Why am I receiving a 'Lending Charges' contains invalid data for request error in my Purchase Request?
- Why am I seeing Open Access View Now links within an ILL record?
- Why am I unable to transfer ILL requests to WorldShare ILL?
- Why are ILL requests being autodeflected when we have holdings?
- Why are duplicates appearing on my ILL reports?
- Why are ILL Request numbers not incremental?
- Why are multiple notification emails being delivered for every Article Exchange delivery?
- Why are some IFM requests not showing up on the ILL Fee Management Program Borrower Report?
- Why are we getting a "Try again. Errors occurred submitting form." error when using the WorldShare ILL OpenURL?
- Why can't I make edits to our scheduled closures in the OCLC Policies Directory?
- Why can't I select certain libraries as supplier for my request?
- Why did my borrowing request come back as unfilled?
- Why did my lending request disappear?
- Why did we get an invoice from the Lending Library?
- Why does my Custom Holdings Path for copies not auto-populate the lender string?
- Why does my supplier status change to no overnight?
- Why do I not see the Discover Items tab in WorldShare Interlibrary Loan?
- Why do our ILL labels continue to show our old address?
- Why do so many of my automated requests end up in "New for Review"?
- Why is constant data being applied to multiple request?
- Why is my Overdue Request not in the Quick Links section?
- Why is the line for the Borrower Activity Overview Report missing in my ILL statistics?
- Will I get an error message if I try to fill an ILL request for a borrowing library without IFM?
- Can my ILS integrate with WorldShare ILL or Tipasa?
- Will off-system requests show on my IFM reports in Usage Statistics?
- WorldShare ILL does not select the expected OCN for a request I started in my group catalogue
- OCLC Community Center: WorldShare Interlibrary Loan community
- Find more information about the Community Center. Current WorldShare Interlibrary Loan product users may join the OCLC Community Center to connect with peers and OCLC staff on product workflows, attend webinars, and provide feedback on the product.