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Exception Processing

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Find information about reasons an exception may have occurred causing a halt in the integration process.

Errors and exceptions

There will be times when exceptions in the process may occur. If an exception occurs, it will be noted in the Circulation History section in the Circulation accordion of the ILL Request. An exception halts the integration process and must be remedied in order for the integration to occur.

 Note: These errors will NOT stop the ILL request from being sent and processed between borrower and lender. As your staff work to correct any errors, your patron’s request has not been delayed.

Error Explanation Suggested actions
No status in Circulation History

This occurs when the setup and configuration steps have not been completed.

If you do not see anything in the Circulation History section of the ILL Request, this indicates an activation error. Verify all setup and configuration steps have been completed correctly.

Review the documentation and view the video that outlines the process:
Patron barcode is missing/empty

This error message appears when trying to send the ILL request.

The patron barcode is the matching data point between WorldShare Circulation and WorldShare Interlibrary Loan. This field must be populated in order to send the ILL request to lenders.

When the integration is activated, it requires the patron barcode to be included in the Patron information section of the ILL Request. If your patrons are submitting requests directly through WorldCat Discovery, the patron barcode is required to submit the Patron Request Form.

When the ILL request is generated from within WorldShare, staff entering requests on behalf of their patrons also need to include the patron barcode. If the barcode is missing, the request cannot be sent to lenders and you will receive an error message.

Workaround (in WorldShare)

  1. Search for the patron in the Circulation module.
  2. In the ILL Request, in the Patron accordion, enter the barcode in the ID field.
  3. Save the ILL Request.
  4. Resend the request.

If you find that you need to place ILL requests for special programs or situations where a patron account does not exist in the Circulation module, it is recommended that you create a patron account before submitting the ILL request. 
Temporary item record failed to create (invalid patron id). Correct the patron id and retry.

This error message appears when the patron barcode does not match an existing barcode

If the patron enters their barcode incorrectly and no matching barcode is found in the Circulation module, the integration will fail.

If the patron incorrectly enters their barcode and the mistyped barcode matches another patron barcode, the request will be placed for the wrong patron.

Some libraries may wish to add a patron barcode verification step within ILL where staff check the Circulation module for the barcode and correct patron name. If the correct barcode is found and updated before the request is sent, no remediation will be needed.

Workaround (in WorldShare)

  1. Search for the patron in the Circulation module and find the correct barcode.
  2. In the ILL Request, in the Patron accordion, update the barcode in the ID field.
  3. Save the ILL Request.
  4. In the Circulation accordion, click Retry.
  5. The Circulation Status will update if the barcode was entered correctly.
No requestor item barcode provided Staff users can omit the barcode when receiving requests. The temporary item cannot be created without an item barcode.  Use either the supplier’s item barcode or request ID as the default barcode value for the temporary item so there is a value in the barcode field of the request. The default value can always be changed before receiving the request.
No supplier item barcode provided This error happens when the ILL system is configured to use the supplier’s item barcode for the temporary item and the supplying library has not added the barcode to the request. Consider using the request ID as the default barcode value for the temporary item.
Item With This Barcode Already Exists

The circulation system indicates that there is already a temporary item with that same barcode. Duplicate temporary item barcodes are not allowed.

This usually happens when the library uses the supplying library's barcode for the temporary item and this item has been requested before.

 Consider using the request ID as the default barcode value for the temporary item. Or, create a routine to remove temporary items that are no longer in use from the circulation system.
Failed to check temporary item into circulation system (exception) Unrecognized error - 9016. Unknown Item

The error designates that the item barcode is not recognized by the circulation system. Possible reasons for this include:

  • The item is already deleted from the circulation system upon return by the patron.
  • The item has a different barcode in the circulation system, either because the circulation system creates a barcode unrelated to the one in WorldShare Interlibrary Loan, or the item barcode has been changed manually in one of the two systems.
  
Failed to check temporary item into circulation system (exception) Unrecognized error - 9022. Item is Not Checked Out The item barcode for the temporary item has a status that doesn't allow for checkin. These statuses can differ per ILS.  
Failed to check item out of circulation system (exception) for the borrower with identifier OCLC symbol. Unrecognized error - 9004. Unknown User This error happens if there is no barcode supplied for the borrowing library. By default, WorldShare Interlibary Loan sends the OCLC symbol of the borrowing library to the circulation system. Not all ILSs can handle this symbol and require that a specific barcode is supplied for the ILL user. Check with the vendor of your ILS if an existing barcode should be supplied in the check-out message. If yes, configure one or more barcodes for borrowing libraries in the circulation integration section of Service Configuration.