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My Account release notes, March 2025

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Release Date: March 17, 2025

Introduction

This release of My Account provides enhancements to help you improve the patron experience and save staff time, including: 

These enhancements are the direct result of your feedback.

Recommended actions

For this release, we recommend that you review the following checklists and complete the relevant tasks so that you can adjust your policies and workflows and train your staff. These checklists identify updates that we have determined as significant for most institutions. We encourage you to review all of the items in the release notes to determine whether there are other items that might require additional action or follow up by your institution.

Follow-up actions

In an effort to keep your staff informed of new features and changes, you may also want to consider these items.

Action

Share these release notes with your colleagues.
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Include Request ID with problem reports

When reporting an issue with My Account, it's very helpful to include the Request ID. It can be found at the bottom of the screen on which the issue occurred. Including this information allows us to directly trace what happened on the request we are troubleshooting.

request ID.png

New features and enhancements

Provide clearer language on patron request forms for selection of loan versus copy

For libraries with Tipasa or WorldShare ILL

On the patron request forms, the Service Type options previously provided limited guidance for requesting a loan versus a copy. The language for the selection has been modified to include more information. For example, it's now clearer that the patron would select "Copy" for a book chapter request.  

Before After

service type language before.jpg

service type language.jpg

For more information, see Patron Section Fields.

Offer patrons the request again option only for completed items

For libraries with Tipasa

With this release, you can provide an improved My Account experience that offers patrons the request again option less often. The request again option previously displayed for canceled and unable to provide statuses, and some library users tended to use it submit multiple requests for the same item. 

The request again option now displays only for statuses in which the patron no longer has access to the item, specifically:

  • Complete 
  • For items provided via Article Exchange: Link Expired or "You have 0 views left."

If your library has WorldShare Circulation, the request again option will continue to display on the Borrowing history tab (if enabled).

For more information, see ILL statuses.

Bug fixes and known issues

For a list of current and recently fixed issues, see Known issues for My Account.

Important links

Post-release sessions

To help you become familiar with the new features, enhancements, and improvements included in this or other releases, a number of update sessions are scheduled. Please note the session time zones when registering. The sessions will be recorded and archived for future viewing in the OCLC Community Center. Please register, even if you cannot attend, to receive a link to the recorded session.

  • WorldCat Discovery
    • Product Insights: WorldCat Discovery
    • Date: Thursday, May 22, 11:00 am EDT (UTC -4)
    • Register now
  • WorldShare Circulation
    • Product Insights: WorldShare Management Services
    • Date: Tuesday, June 10, 1:00 pm EDT (UTC -4)
    • Register now
  • Tipasa
    • Product Insights: Resource Sharing
    • Please watch for session details coming soon

Support websites

Support information for this interface and related products can be found at: