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External component has thrown an exception error in Connexion client

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Symptom
  • You get  errors stating that the local files cannot be opened  and when you check the log file you see that there is an error stating "External component has thrown an exception"
Applies to
  • Connexion client 3.1
Resolution

Follow the steps to do a complete uninstall of Connexion client, the Connexion ComService and the Access Database engine.  If that doesn't work, please contact OCLC Support with your name, library symbol, the error you are getting and any troubleshooting steps you have already followed.

 

Page ID
45940