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About 11 results
  • Receiving a SAP BusinessObjects login page after clicking on a report type
    https://help.oclc.org/Library_Management/WorldShare_Reports/Troubleshooting/Why_am_I_receiving_a_SAP_BusinessObjects_login_page_after_clicking_on_a_report_type
    Receiving a SAP BusinessObjects login screen after choosing a report type to open. The error message reads: Account Information not recognized: Enterprise authentication could not log you on. If you a...Receiving a SAP BusinessObjects login screen after choosing a report type to open. The error message reads: Account Information not recognized: Enterprise authentication could not log you on. If you are still receiving this login, make sure you have the proper Analytic roles in WorldShare Admin. If you, or someone else at your institution, do not have access to WorldShare Admin, please contact OCLC Support being sure to include the username that you are logging in with.
  • I no longer see reports that used to display in the shared report templates
    https://help.oclc.org/Library_Management/WorldShare_Reports/Troubleshooting/I_no_longer_see_reports_that_used_to_display_in_the_shared_report_templates
    Applies to WorldShare Report Designer Answer As a result of the January 2021 maintenance window, user roles are more broadly enforced in folders 2.0, 2.1, and 3.0. For example, an Acquisitions Admin c...Applies to WorldShare Report Designer Answer As a result of the January 2021 maintenance window, user roles are more broadly enforced in folders 2.0, 2.1, and 3.0. For example, an Acquisitions Admin can no longer view reports based on Circulation data. Additional information See Shared report templates for additional details. Page ID 35590
  • Why is a report not loading when selected under the WorldShare Analytics tab?
    https://help.oclc.org/Library_Management/WorldShare_Reports/Troubleshooting/I've_been_trying_to_view_a_report_under_the_Analytics_tab_but_the_page_will_not_load
    Clicking on the "Reports" or "Reports Launch Pad" buttons from the left-hand menu does not load a report or take you to Report Designer It is recommended that WorldShare is used in a browser with no c...Clicking on the "Reports" or "Reports Launch Pad" buttons from the left-hand menu does not load a report or take you to Report Designer It is recommended that WorldShare is used in a browser with no content-blocking browser add-ons, such as ad blockers or script blockers, or pop-up blockers. These are highly likely to cause issues with WorldShare in general, but especially when loading reports. If disabling add-ons or your pop-up blocker does not resolve your issues, please contact OCLC Support.
  • Why is my report missing data?
    https://help.oclc.org/Library_Management/WorldShare_Reports/Troubleshooting/Why_is_my_report_missing_data
    If you selected data, the you could be received a file with the different tables and their data listed one above the other. This could have to do with the delimitation settings you have used to create...If you selected data, the you could be received a file with the different tables and their data listed one above the other. This could have to do with the delimitation settings you have used to create the spreadsheet, or due to issues with characters in the file itself. If you detect data types, Excel will predict data based on the first X amount of rows and rewrite the actual data.
  • I see #TOREFRESH on a report, what does that mean?
    https://help.oclc.org/Library_Management/WorldShare_Reports/Troubleshooting/I_see_TOREFRESH_on_a_report%2C_what_does_that_mean
    Applies to WorldShare Reports Answer Depending on which dimensions you pull into your query and display on your report, you may encounter the message #TOREFRESH as you are dragging objects to add or r...Applies to WorldShare Reports Answer Depending on which dimensions you pull into your query and display on your report, you may encounter the message #TOREFRESH as you are dragging objects to add or remove from your results. In this case, please click the refresh icon to refresh the query and display updated values on the report. Page ID 43490
  • How can I stop the leading zeros from item barcodes being stripped when I load a csv generated by WorldShare Reports into Excel?
    https://help.oclc.org/Library_Management/WorldShare_Reports/Troubleshooting/How_can_I_stop_the_leading_zeros_from_item_barcodes_being__stripped_when_I_load_a_csv_generated_by_WorldShare_Reports_into_Excel%3F
    The leading zeros from item barcodes are stripped when I load a CSV generated by WorldShare Reports into Excel WorldShare Reports To avoid leading zeros being stripped from item barcodes: Export the f...The leading zeros from item barcodes are stripped when I load a CSV generated by WorldShare Reports into Excel WorldShare Reports To avoid leading zeros being stripped from item barcodes: Export the file from Report Designer in CSV format. Before importing into Excel, open a blank spreadsheet in Excel and format the column which will receive the item barcodes as a 'text' column. Load data from CSV file into the spreadsheet. This can also be applied to other fields which have leading zeros e.g.
  • I cannot find the Items Inventory Report or the Circulation Add/Delete Report, where are they?
    https://help.oclc.org/Library_Management/WorldShare_Reports/Troubleshooting/I_cannot_find_the_Items_Inventory_Report_or_the_Circulation_Add_Delete_Report_where_are_they
    Applies to WorldShare Reports Answer The Circulation Add/Delete Report is now available via WorldShare Reports. It is no longer available via FileX as it was previously. The Item Inventory report was ...Applies to WorldShare Reports Answer The Circulation Add/Delete Report is now available via WorldShare Reports. It is no longer available via FileX as it was previously. The Item Inventory report was replaced by the Circulation Item Inventory report and this is still available via FileX. Additional information Please WorldShare Reports for more information. Page ID 13602
  • Why does the error "No data to retrieve ..." come up when I run a report?
    https://help.oclc.org/Library_Management/WorldShare_Reports/Troubleshooting/Why_does_the_error_No_data_to_retrieve_come_up_when_I_run_a_report
    This error could mean that you are requesting a report for which there is no data or a period of time that is not yet available. For example, you've requested a report that is delivered monthly and re...This error could mean that you are requesting a report for which there is no data or a period of time that is not yet available. For example, you've requested a report that is delivered monthly and requested the report for that same month (i.e., requested a report for August 2023 on August 9, 2023. ) You will need to wait until the following month to request the previous month's data.
  • Emailed report hyperlinks are going to an error page: OCLC Usage Statistics has encountered an error
    https://help.oclc.org/Library_Management/WorldShare_Reports/Troubleshooting/Emailed_report_hyperlinks_are_going_to_an_error_page%3A__OCLC_Usage_Statistics_has_encountered_an_error
    Symptom I have set up reports to go to my email as "receive as hyperlink" When I use the emailed link I get an error saying OCLC Usage Statistics has encountered an error Applies to WorldShare Collect...Symptom I have set up reports to go to my email as "receive as hyperlink" When I use the emailed link I get an error saying OCLC Usage Statistics has encountered an error Applies to WorldShare Collection Manager WorldShare Reports Resolution If there are multiple email addresses entered for receiving reports, verify that there are no spaces between the commas. Using spaces between the commas can generate URLs that don’t resolve. Page ID 61237
  • Why doesn't today's activity display after running a WorldShare Report?
    https://help.oclc.org/Library_Management/WorldShare_Reports/Troubleshooting/Why_doesn't_today's_activity_display_after_running_a_WorldShare_Report
    Please check our documentation about the report that you are running. Check the data refresh rate. This means that you will not be able to see events from today show up in your report until tomorrow. ...Please check our documentation about the report that you are running. Check the data refresh rate. This means that you will not be able to see events from today show up in your report until tomorrow. If the data is past its expected delivery window (ex. updated nightly, but missing yesterday's data), please contact OCLC Support with your library symbol, the report you are running and when it was due to be available. If you can send samples of missing data that helps a lot too.
  • The left side menus never appear and a small orange triangle appears in the upper right side of the screen.
    https://help.oclc.org/Library_Management/WorldShare_Reports/Troubleshooting/the_left_side_menus_never_appear_and_a_small_orange_triangle_appears_in_the_upper_right_side_of_the_screen
    Symptom When attempting to run a standard report in WorldShare Analytics, the left navigation does not appear. Applies to WorldShare Analytics Resolution Browser extensions or add-ons can prevent the ...Symptom When attempting to run a standard report in WorldShare Analytics, the left navigation does not appear. Applies to WorldShare Analytics Resolution Browser extensions or add-ons can prevent the left navigation from appearing. For example, the browser add-on uBlock Adblocker can cause this behavior. You will need to modify the setting of such add-ons to safe list WMS Analytics or disable the add-on. Page ID 11137