Featured WorldShare Interlibrary Loan Troubleshooting articles
Find the most viewed, recently created, and recently updated FAQ and Troubleshooting articles for WorldShare Interlibrary Loan.
Most viewed articles
How do I create an eBook ILL request?
A request has a status of “Submitted,” what does that mean?
Where can I find an overview of all IFM transactions?
Why am I getting a "Request Status contains invalid data for the request" error in WorldShare ILL?
How do I get IFLA vouchers?
Is it possible to borrow or lend eBooks and eAudiobooks through WorldShare ILL?
How do I update the email address and contact name for WorldShare ILL?
How to configure IFM for replacement cost billing for lost items
Why am I getting an error message about invalid symbols when I try to submit a request?
How do I print a return label?
Can my ILS integrate with WorldShare ILL or Tipasa?
What are all the reasons for no in the "Resource Sharing Lender Reasons for No Report"?
What do the different types of 'reasons for no' in the request history mean?
How can I update the copyright compliance to CONTU Guidelines (CCG) or Compliance Copyright Law (CCL)?
Is there a way in WorldShare to refund an institution for a closed request?
Recently created articles
What happens if I click "Yes" on a lending request where the IFM max cost is lower than what we charge?
( created Thu Aug 08, 2024 )
Can I set temporary item to automatically delete upon check-in in WorldShare?
( created Tue Jul 30, 2024 )
Why do I receive an error when creating a new automation?
( created Mon Jul 15, 2024 )
ILL Error: "An error occurred processing the request. Unauthorized exception"
( created Mon Jul 15, 2024 )
How to create a report of titles most requested by patrons via interlibrary loan
( created Thu Jun 06, 2024 )
I appear as a Supplier on a title when my Policies Directory Supplier setting is turned off
( created Wed May 08, 2024 )
My deflection policy based on e-license terms is letting through requests for items we want to deflect.
( created Wed May 01, 2024 )
Why do my ILL requests keep defaulting to the service type of Loan
( created Mon Apr 22, 2024 )
Error sending message Could not connect to SMTP host error
( created Tue Apr 16, 2024 )
I receive the error, "Your institution is not authorized to request from ISO 18626 Implementation Group member(s)" when submitting a request in WorldShare ILL
( created Tue Apr 02, 2024 )
Why are ILL requests coming through without an OCN?
( created Fri Mar 08, 2024 )
Error in ILL Some information is incorrect, please review and try again. Please clear copyright by selecting a previously borrowed title...
( created Thu Feb 29, 2024 )
Why is the ILL Shipped Date one day behind the Received or Requested Date?
( created Fri Feb 16, 2024 )
Will setting a maximum renewal count block libraries from requesting renewals or will they still be able to ask?
( created Mon Nov 20, 2023 )
The "Route Request to Review" line keeps reappearing on my borrowing automation after I delete it and save the automation.
( created Fri Nov 17, 2023 )
Recently updated articles
Can my ILS integrate with WorldShare ILL or Tipasa?
( updated Fri Aug 09, 2024 )
What happens if I click "Yes" on a lending request where the IFM max cost is lower than what we charge?
( updated Thu Aug 08, 2024 )
Can I set temporary item to automatically delete upon check-in in WorldShare?
( updated Tue Jul 30, 2024 )
Is it possible to borrow or lend eBooks and eAudiobooks through WorldShare ILL?
( updated Mon Jul 29, 2024 )
Why am I getting a "Request Status contains invalid data for the request" error in WorldShare ILL?
( updated Tue Jul 16, 2024 )
Why does my lending request only show the recall item button?
( updated Tue Jul 16, 2024 )
Why do I receive an error when creating a new automation?
( updated Mon Jul 15, 2024 )
ILL Error: "An error occurred processing the request. Unauthorized exception"
( updated Mon Jul 15, 2024 )
My ILS is not on the list of systems that interoperate with WorldShare Interlibrary loan
( updated Thu Jun 27, 2024 )
I see only a blank screen when I login to WorldShare.
( updated Mon Jun 24, 2024 )
We accidentally accepted a lending request that we cannot supply
( updated Fri Jun 21, 2024 )
How do I remove my library from a Resource Sharing Group?
( updated Thu Jun 20, 2024 )
Is there a way in WorldShare to refund an institution for a closed request?
( updated Thu Jun 20, 2024 )
Does the WorldShare ILL Request Form pull in patron data?
( updated Wed Jun 19, 2024 )
Why are ILL requests being autodeflected when we have holdings?
( updated Wed Jun 12, 2024 )