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Patron Request Workform configuration

Follow the instructions below to configure and provide links to your patron request forms. For an explanation of each section of the form, see Article, Book, and Other Forms or WorldCat Discovery Request Form.

Configuration tips

Some points to keep in mind when configuring your form:

  • Use the definitions in Bibliographic section fields and Patron Section Fields to create a draft of your form.
  • Only the Note to Patron field can be reused on a form. All other fields can only be used once.
  • Fields can be grouped into sections under a labeled Section Header to organize the information on the form.
  • Sections can be moved up or down at any time by clicking the arrows in the upper right corner of each section.
  • Fields can be reordered by removing and adding them in the order that you would like them to appear on your form.
  • You can preview your form before you save it to confirm that it will appear to your patrons as you expect.
  • Any updates you make to the patron request form will not take effect immediately. Changes will usually appear on the form within 2-3 minutes.

Before you begin: WorldCat Discovery and WorldCat Local libraries only

OCLC recommends configuring the resource sharing button in your WorldCat Discovery or WorldCat Local catalog with OpenURL to link to the forms in the user portal. OpenURL will fill in the patron request forms with bibliographic information from the catalog.

Note: The WorldCat Discovery Request Form should not be used, because it only offers IP authentication. If you set up the WorldCat Discovery Request Form, you will be unable to track and view patron requests in the user portal.

To enable OpenURL in WorldCat Discovery or WorldCat Local:

  1. To configure the Resource Sharing (Any Level) button, in Service Configuration, on the left navigation, click My > Place Hold/Request Buttons.
  2. On the Place Hold/Request Buttons screen, under Resource Sharing (Any Level), select OpenURL 1.0 from the Type of button configuration list.
  3. From the Choose an OpenURL Resolver from the OpenURL Resolvers you have already registered with OCLC list, select your request form URL.
  4. Click Save.
  5. Continue to Step 1: Customize the patron request forms below.

Step 1: Customize the patron request forms

If this is your first time customizing the patron request forms, the forms will contain default fields. Forms can be customized to include parameters and information relevant to your library. Refer to Article, Book, and Other Forms or WorldCat Discovery Request Form for an explanation of each section of the forms.

To customize your patron request forms:

  1. In Service Configuration, on the left navigation, click WorldShare ILL > Patron Request Workforms.
  2. Click the Article Request FormBook Request FormOther Request Form, or WorldCat Discovery Request Form accordion, depending on the form you want to customize.
  3. If this is your first time customizing the form, you will see the default form.
  4. Edit the Section Header or use the default text.
  5. Under Field, click the field list to select a field.
    • Input type is fixed for each field and will change depending on the field you select.
  6. Optional. Rename the field by entering a new Field Label.
    • Use the field label to provide patrons with a description of the information you would like them to enter.
    • For example, Patron Max cost could be relabeled Max cost I am willing to pay.
    • Field labels are limited to 30 characters.
  7. Determine whether you would like to apply any of the Options to the field.
    1. Select the required or editable check box to turn the options on.
    2. Deselect the check boxes to turn the options off.
  8. Optional. To remove the field, click the remove icon (remove-sc.png) at the end of the field line.
    • You will not be asked to confirm the removal of a field. Before clicking the icon, make sure you want the field to be removed.
  9. To add another field, click Add a field to display on this Section.
  10. Continue adding and editing the fields you want to include until you are satisfied with that section of the form.
    • At any time, you can click Preview at the top of the form to view the form as a patron will see it.
  11. To add another section, click Add a Patron Section or Add a Bibliographic Section (fields will differ depending on the section you select).
  12. Repeat steps 4-11 until you are satisfied with the sections and fields within each.
  13. Click Preview to confirm that the forms looks as you expect.
  14. Click Save you save your customizations to the form. Patrons will not be able to see the changes you have made to the form until you save it.
  15. Repeat steps 2-14 for any additional forms you want to configure.
  16. Continue to Step 2: Provide links to your patron request forms for information on providing links to the forms.

Note: At any time, you can click Reset to Standard Form at the bottom left of the form to return to the default (non-customized) version of the form.

Step 2: Provide links to your patron request forms

There are two ways for you to provide your patrons with links to the Article, Book, and Other Forms:

Direct link

A direct link can be used if you want to provide your patrons with access to the forms from your library's website. By clicking on the link, patrons can request known items or items that cannot be found using the local catalog. The direct link will bring your patrons to the Create Request Form page in the user portal, which contains all of the forms your library has enabled. When all three forms are enabled, the direct link defaults to the Article form. This link to the forms can be found at the top of the Article, Book, and Other forms in OCLC Service Configuration.

Note: Patrons will be asked to sign in to the user portal before they can view the request form. They will also need to select the correct form to use after signing in, since there is only one direct link for all of the forms your library has enabled.

To locate the direct link:

  1. In Service Configuration, on the left navigation, click WorldShare ILL > Patron Request Workforms.
  2. Click the Article Request FormBook Request Form, or Other Request Form.
  3. At the top of the form, locate the URL field. This is the direct link to all of the forms within the user portal. Note: All the forms contain the same URL


An OpenURL can be used to configure your library's discovery interfaces to send OpenURLs to the request forms for items that your patrons want to borrow. OpenURLs take the bibliographic information from the discovery interface and insert it into the appropriate patron request form.

Use the following base URL in the configuration modules of your discovery interfaces and replace xxxxxx with your library's WorldCat Registry ID (Find your Registry ID):

If the discovery interface requires you to configure custom linking syntax, see Configure Custom OpenURL Links.

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