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OCLC Support

Why am I getting "A call number field must be present and correctly formatted" error when printing labels?

Symptom
  • "A call number field must be present and correctly formatted" error.
Applies to
  • Connexion Client
Resolution

This is a permission issue between the user and the Connexion Client:

  1. As an admin, run the OCLC Connexion Client Auto-Fix
  2. Try printing labels from Connexion
  3. If you still are receiving this error, run the OCLC Permissions program
  4. Contact OCLC Support stating that you've run the auto-fix and that has not worked. Include the error you are recieving, as well as the a screenshot of the results from the Permissions program.
Page ID
23379