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Gateway export to Alma ILS causes Connexion client crash

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Symptom
  • When Gateway export a record to Alma ILS, Connexion client crashes and has to be restarted.
Applies to
  • Connexion client All Versions
Resolution

There is something about the Alma host name that is causing the client crash.  To resolve the issue, we need to create a new Gateway export destination.  Once the existing export destination is damaged, it can't be reused.

Instead of the host name, we need to use the IP of the Alma server.  A ping of the server shows this: 'naXX.alma.exlibrisgroup.com [PING.IP.GOES.HERE]'.  XX represents a number, 01, 02, 03, etc.

Please do the following

  1. Delete the existing Gateway export destination (it's damaged and won't work, even with an IP).
  2. Create a new Gateway export destination.  In the host name box enter PING.IP.GOES.HERE (obtained from pinging the server).
  3. Enter all other information the same as before; port, login name and password.
  4. Save and test.

If problems persist, contact OCLC Support with your library symbol, a screenshot of the error, and the steps you taken so far.

 

Additional information

How do I ping the Alma server?

  1. Hold down the Windows key (to the left or right of the Alt key) and while holding it down, press the letter r; this brings up the Windows Run box.
  2. Type cmd and press Enter (This opens a command line window).
  3. At the flashing cursor, type ping ALMA-NAME.alma.exlibrisgroup.com, and press Enter (replace ALMA-NAME with the hosted server name that Alma assigned to you).
  4. Use the IP it returns in [PING.IP.GOES.HERE].

Page ID

14657