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OCLC Support

Gateway export to Koha ILS causes Connexion client crash

Symptom
  • When Gateway export a record to Koha ILS, Connexion client crashes and has to be restarted.
Applies to
  • Connexion client
Resolution

There is something about the Koha host name that is causing the client crash.  To resolve the issue, we need to create a new Gateway export destination.  Once the existing export destination is damaged, it can't be reused.

Instead of the host name, we need to use the IP of the Koha server.  A ping of the server shows this: 'KOHA-NAME.bywatersolutions.com [PING.IP.GOES.HERE]'.

Please do the following:

  1. Delete the existing Gateway export destination (it's damaged and won't work, even with an IP).
  2. Create a new Gateway export destination.  In the host name box enter PING.IP.GOES.HERE (obtained from pinging the server).
  3. Enter all other information the same as before; port, login name and password.

 

OK out of the dialogs and try exporting a record.  It should be successful.

Additional information

How do I ping the Koha server?

  1. Hold down the Windows key (to the left or right of the Alt key) and while holding it down, press the letter r; this brings up the Windows Run box.
  2. Type cmd and press Enter    (This opens a command line window).
  3. At the flashing cursor, type ping Koha server; (e.g., ping KOHA-NAME.bywatersolutions.com).
  4. Use the IP it returns in [PING.IP.GOES.HERE].  For example, [120.120.120.120].
Page ID
20417

 

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