Featured WorldShare Admin Troubleshooting articles
Find the most viewed, recently created, and recently updated FAQ and Troubleshooting articles for WorldShare Admin.
Most viewed articles
Why am I getting an "Username or password is invalid. Authentication failed." error when logging in?
Why is my WorldShare account expired?
Why does clicking the Password Reset Link sent in an email lead to a blank page?
I am getting an "email address invalid" error message when trying to log into WorldShare
I can't log in to WMS. The error message is "One or more signatures could not be validated on the SAML response from the identity provider"
I cannot log on to WorldShare. I am getting a message that says: "You are not authorized to access WorldShare Management Application."
Why am I not receiving a password reset email?
Why does the error "User record not found" appear when attempting to sign in to WMS?
I forgot my WorldShare URL.
Unable to process request error
Why am I getting a "There is a problem with the email address in your user account" error when logging into WorldShare?
How do I search for users with an apostrophe in their name?
When I try to login into WorldShare, I get an error that the page is not working
When logging in to WorldShare I get an error message that says "We're sorry. We are unable to process your request at this moment. Please try again later."
The Identity Management section is missing in WorldShare Admin. Where did it go?
Recently created articles
How can I see a list of all WorldShare users at my library/institution?
( created Tue Mar 12, 2024 )
Why is WorldShare automatically logging me out after a period of time?
( created Tue Jan 30, 2024 )
When I log in to WMS, it prompts me to "select a service to sign into." How do I know which button to click?
( created Wed Jan 17, 2024 )
How can I remove a nickname from a WorldShare user profile?
( created Tue Nov 21, 2023 )
Can a user with the User Admin role assign all roles in WorldShare?
( created Tue Oct 31, 2023 )
Is there a limit to the number of staff accounts I can create in WorldShare?
( created Wed Jun 14, 2023 )
Is there a limit to the number of active users that can be logged into WorldShare at the same time?
( created Wed Jun 14, 2023 )
Featured WorldShare Admin Troubleshooting articles
( created Fri Apr 28, 2023 )
Why are the Delivery Notification checkboxes greyed out in a user account?
( created Tue Jan 17, 2023 )
How can I add a custom message to our login screen?
( created Fri Nov 11, 2022 )
How can I view or export a list of users and their permissions?
( created Tue Nov 01, 2022 )
I am getting a "User ID is invalid" error message when trying to change my WorldShare password
( created Thu Sep 22, 2022 )
I forgot my WorldShare username
( created Mon Sep 19, 2022 )
We are a WMS library. Why can't I add a phone number for SMS delivery notifications to an account?
( created Thu Sep 08, 2022 )
Accessing the OCLC Service Configuration when you cannot assign the necessary roles
( created Fri Aug 26, 2022 )
Recently updated articles
Nothing Here. We're sorry. What you are looking for is not here error when logging into WorldShare
( updated Fri May 03, 2024 )
Why am I getting an "Username or password is invalid. Authentication failed." error when logging in?
( updated Tue Apr 30, 2024 )
Special characters/Diacritics are displaying as question marks in my patron records
( updated Thu Apr 11, 2024 )
How can I see a list of all WorldShare users at my library/institution?
( updated Tue Apr 02, 2024 )
Why am I getting a "There is a problem with the email address in your user account" error when logging into WorldShare?
( updated Thu Mar 28, 2024 )
Unable to process request error
( updated Tue Mar 19, 2024 )
The system is unable to send the user an email. Please contact a librarian within your institution.
( updated Tue Mar 05, 2024 )
Why am I not receiving a password reset email?
( updated Fri Feb 23, 2024 )
Why is WorldShare automatically logging me out after a period of time?
( updated Fri Feb 16, 2024 )
Can a user with the User Admin role assign all roles in WorldShare?
( updated Tue Feb 13, 2024 )
Why is my WorldShare account expired?
( updated Mon Feb 12, 2024 )
Every time I sign into WorldShare, the "Select branch for current location" box appears.
( updated Thu Feb 08, 2024 )
I cannot log on to WorldShare. I am getting a message that says: "You are not authorized to access WorldShare Management Application."
( updated Fri Feb 02, 2024 )
I am getting an "email address invalid" error message when trying to log into WorldShare
( updated Mon Jan 29, 2024 )
Are WorldShare usernames or email addresses case sensitive?
( updated Thu Jan 25, 2024 )