Featured WorldShare Admin Troubleshooting articles
Find the most viewed, recently created, and recently updated FAQ and Troubleshooting articles for WorldShare Admin.
Most viewed articles
Why am I getting an "Username or password is invalid. Authentication failed." error when logging in?
Why is my WorldShare account expired?
Why does clicking the Password Reset Link sent in an email lead to a blank page?
I am getting an "email address invalid" error message when trying to log into WorldShare
I can't log in to WMS. The error message is "One or more signatures could not be validated on the SAML response from the identity provider"
I cannot log on to WorldShare. I am getting a message that says: "You are not authorized to access WorldShare Management Application."
Why am I not receiving a password reset email?
Why does the error "User record not found" appear when attempting to sign in to WMS?
I forgot my WorldShare URL.
Unable to process request error
Why am I getting a "There is a problem with the email address in your user account" error when logging into WorldShare?
How do I search for users with an apostrophe in their name?
When logging in to WorldShare I get an error message that says "We're sorry. We are unable to process your request at this moment. Please try again later."
When I try to login into WorldShare, I get an error that the page is not working
The Identity Management section is missing in WorldShare Admin. Where did it go?
Recently created articles
Is there any restriction on the length of the patron's barcode when we create their account?
( created Wed Jul 24, 2024 )
This site can't be reached error when bringing up your WorldShare instance
( created Tue Jul 02, 2024 )
Odd WorldShare screen after role change
( created Thu Jun 20, 2024 )
Users are getting the authentication error "Reach out to the institution admin and provide the following information"
( created Thu Jun 06, 2024 )
How can I see a list of all WorldShare users at my library/institution?
( created Tue Mar 12, 2024 )
Why is WorldShare automatically logging me out after a period of time?
( created Tue Jan 30, 2024 )
When I log in to WMS, it prompts me to "select a service to sign into." How do I know which button to click?
( created Wed Jan 17, 2024 )
How can I remove a nickname from a WorldShare user profile?
( created Tue Nov 21, 2023 )
Can a user with the User Admin role assign all roles in WorldShare?
( created Tue Oct 31, 2023 )
Is there a limit to the number of staff accounts I can create in WorldShare?
( created Wed Jun 14, 2023 )
Is there a limit to the number of active users that can be logged into WorldShare at the same time?
( created Wed Jun 14, 2023 )
Featured WorldShare Admin Troubleshooting articles
( created Fri Apr 28, 2023 )
Why are the Delivery Notification checkboxes greyed out in a user account?
( created Tue Jan 17, 2023 )
How can I add a custom message to our login screen?
( created Fri Nov 11, 2022 )
How can I view or export a list of users and their permissions?
( created Tue Nov 01, 2022 )
Recently updated articles
Why am I getting a "There is a problem with the email address in your user account" error when logging into WorldShare?
( updated Thu Sep 12, 2024 )
Why is my WorldShare account expired?
( updated Tue Aug 27, 2024 )
The system is unable to send the user an email. Please contact a librarian within your institution.
( updated Thu Aug 08, 2024 )
I have taken over OCLC accounts, how do I get Admin access for WorldShare?
( updated Wed Jul 31, 2024 )
A staff member has left. How do I delete their account and will their work be lost?
( updated Wed Jul 31, 2024 )
Why can't I create new user accounts in WorldShare?
( updated Wed Jul 31, 2024 )
Is there any restriction on the length of the patron's barcode when we create their account?
( updated Wed Jul 24, 2024 )
Odd WorldShare screen after role change
( updated Thu Jul 18, 2024 )
This site can't be reached error when bringing up your WorldShare instance
( updated Tue Jul 02, 2024 )
Unable to process request error
( updated Thu Jun 13, 2024 )
Users are getting the authentication error "Reach out to the institution admin and provide the following information"
( updated Thu Jun 06, 2024 )
Why can't I log in to the Developer network to get my WSKey?
( updated Fri May 31, 2024 )
Is there a way to search by User ID at Source
( updated Fri May 31, 2024 )
Why are patron photos not showing up anymore in Circulation patron accounts?
( updated Thu May 30, 2024 )
Nothing Here. We're sorry. What you are looking for is not here error when logging into WorldShare
( updated Fri May 03, 2024 )