Why am I getting an "Username or password is invalid. Authentication failed." error when logging in?

Symptom

• User gets a "User name or password is invalid. Authentication failed" error when logging into WorldShare environment.

Applies to

• WorldShare Management Services  
• WorldShare ILL

Resolution

This is the error that appears when a user tries to login to WorldShare Management Services (WMS) with an incorrect user name or password. Consider the following potential fixes: 

• Try resetting your password. Your password may be expired. Passwords expire automatically every 5 years.
• Do you have the Caps lock turned on? If so, turn it off and try again.
• If you are getting to the login page via a bookmark, type the URL into the address bar instead and try again. If it works, your bookmark has become corrupted. Delete and recreate it.
• You could have cached an error page. Clear your browser's cache and cookies, restart the browser and try again,