Why are my off-system requests going to Unfilled so quickly?

Symptom

• Off-system request ages to unfilled within a few days.

Applies to

• WorldShare ILL
• Tipasa

Resolution

1. Request is aged to unfilled according to the Days to Respond setting in the Partner record, accessed through OCLC Service Configuration - WorldShare ILL - Address book.
2. The default  is set to 2 days for copies and 4 days for loans.
3. To update, select the relevant Partner record in OCLC Service Configuration - WorldShare ILL - Address book.
4. Edit this record and increase the number of  Days to Respond for copies and loans
5. Save record.

Additional information

Page ID