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About 95 results
  • How to disable ILL borrowing requests when the library is closed
    https://help.oclc.org/Resource_Sharing/WorldShare_Interlibrary_Loan/Troubleshooting/How_to_disable_ILL_borrowing_requests_when_the_library_is_closed
    While you can change your supplier status to disable ILL lending requests from other libraries, there is currently no equivalent setting to turn off borrowing requests from patrons. As a workaround, y...While you can change your supplier status to disable ILL lending requests from other libraries, there is currently no equivalent setting to turn off borrowing requests from patrons. As a workaround, you can remove any links you have created for patrons to access the ILL request form until your library is ready to accept borrowing requests again.
  • Can I reuse a request?
    https://help.oclc.org/Resource_Sharing/WorldShare_Interlibrary_Loan/Troubleshooting/Can_I_reuse_a_request
    Note: You can of course also look up a specific request ID or Title, using the search bar on the ILL Homepage. Click on the Request ID of the item you would like to use to create a request. A message ...Note: You can of course also look up a specific request ID or Title, using the search bar on the ILL Homepage. Click on the Request ID of the item you would like to use to create a request. A message that you have successfully created the request will appear at the top of the page with a hot linked Request ID. Part of the information above is derived from the Create and edit requests support page, where you can find more information on making and enhancing requests.
  • Why are multiple notification emails being delivered for every Article Exchange delivery?
    https://help.oclc.org/Resource_Sharing/WorldShare_Interlibrary_Loan/Troubleshooting/Why_are_multiple_notification_emails_being_delivered_for_every_Article_Exchange_delivery%3F
    Symptom Multiple notification emails are sent for every Article Exchange ILL request that gets filled. Applies to WorldShare ILL Tipasa Resolution Confirm that you have not filled in the same email ad...Symptom Multiple notification emails are sent for every Article Exchange ILL request that gets filled. Applies to WorldShare ILL Tipasa Resolution Confirm that you have not filled in the same email address into more than one Recipient Email address field in the Service Configuration > WorldShare ILL > Interlibrary Loan Options > Article Exchange Email Notification tab. Additional information Interlibrary Loan Options Page ID 28845
  • Why are we getting an error and a string of text when processing a request in Tipasa or WorldShare ILL?
    https://help.oclc.org/Resource_Sharing/Tipasa/Troubleshooting/Error__Some_information_is_incorrect__Please_review
    Symptom You receive an error and a string of test while working with a request in Tipasa or WorldShare ILL. Applies to Tipasa WorldShare ILL Resolution Please contact OCLC Support with a screenshot of...Symptom You receive an error and a string of test while working with a request in Tipasa or WorldShare ILL. Applies to Tipasa WorldShare ILL Resolution Please contact OCLC Support with a screenshot of the error and the request ID. Page ID 25821
  • What are Linked Requests?
    https://help.oclc.org/Resource_Sharing/Tipasa/Troubleshooting/What_are_Linked_Requests
    Applies to WorldShare ILL Tipasa Answer Linked Requests are requests that have been created for a Book Club request. Page ID 24002
  • Do I always ship InterLibrary Loan items back in their bags?
    https://help.oclc.org/Resource_Sharing/WorldShare_Interlibrary_Loan/Troubleshooting/Do_I_always_ship_InterLibrary_Loan_items_back_in_their_bags
    Applies to WorldShare InterLibrary Loan Tipasa Answer OCLC does not control how libraries package their ILL requests and each library can do this differently. When returning the ILL item, consult with...Applies to WorldShare InterLibrary Loan Tipasa Answer OCLC does not control how libraries package their ILL requests and each library can do this differently. When returning the ILL item, consult with the lending library or your mail room about sending the packaging back with the item. Page ID 11135
  • Does the WorldShare ILL Request Form pull in patron data?
    https://help.oclc.org/Resource_Sharing/WorldShare_Interlibrary_Loan/Troubleshooting/Does_the_WorldShare_ILL_Request_Form_pull_in_patron_data
    Applies to WorldShare Interlibrary Loan Answer Yes, the WorldShare ILL request form will pull in patron information as long as it exists on the patrons account in the WMS system and the patron is logg...Applies to WorldShare Interlibrary Loan Answer Yes, the WorldShare ILL request form will pull in patron information as long as it exists on the patrons account in the WMS system and the patron is logged in when accessing the form. Their data will only populate if they are signed in. Additional information Patron Request Workforms Page ID 49751
  • A request has a status of “Submitted,” what does that mean?
    https://help.oclc.org/Resource_Sharing/WorldShare_Interlibrary_Loan/Troubleshooting/A_request_has_a_status_of_Submitted_what_does_that_mean
    Applies to WorldShare Interlibrary Loan Tipasa Answer If a borrowing request has a status of Submitted in the Awaiting for Response Category, the request has been reviewed by library staff and sent to...Applies to WorldShare Interlibrary Loan Tipasa Answer If a borrowing request has a status of Submitted in the Awaiting for Response Category, the request has been reviewed by library staff and sent to lenders for review. Additional information Categories and queues Page ID 13302
  • How do I create an eBook ILL request?
    https://help.oclc.org/Resource_Sharing/WorldShare_Interlibrary_Loan/Troubleshooting/How_to_create_an_eBook_ILL_request
    Creating a request for an eBook is very similar to creating a request for a print monograph. You'll follow the usual WorldShare ILL workflow for creating the request. Refer to the instructions for cre...Creating a request for an eBook is very similar to creating a request for a print monograph. You'll follow the usual WorldShare ILL workflow for creating the request. Refer to the instructions for creating a WorldShare ILL request using the Create borrowing requests using Discover Items workflow. After the lending library agrees to fill the request, they will contact you directly with instructions on how to access the eBook.
  • What does it mean when I get a message in WorldShare that my request is Expired?
    https://help.oclc.org/Resource_Sharing/WorldShare_Interlibrary_Loan/Troubleshooting/What_does_it_mean_when_I_get_a_message_in_WorldShare_that_my_request_is_Expired
    Symptom You see a request as Unfilled and it is Expired and you want to know what happened Applies to WorldShare ILL Resolution It meant that the Needed By Date has passed and the request then changes...Symptom You see a request as Unfilled and it is Expired and you want to know what happened Applies to WorldShare ILL Resolution It meant that the Needed By Date has passed and the request then changes to an Unfilled Expired request. If you wish to request the item again, please follow the Unfilled requests section on the Process requests-Borrower documentation. Page ID 31351
  • I accidentally clicked "Returned" instead of "Renew" on a request. How can I fix this?
    https://help.oclc.org/Resource_Sharing/WorldShare_Interlibrary_Loan/Troubleshooting/I_accidentally_clicked_returned_instead_of_renew_on_a_request_can_I_fix_this
    Applies to WorldShare Interlibrary Loan Tipasa Answer It is not possible to undo an action in WorldShare Interlibrary Loan or Tipasa. Please contact the library that owns the item directly to see if t...Applies to WorldShare Interlibrary Loan Tipasa Answer It is not possible to undo an action in WorldShare Interlibrary Loan or Tipasa. Please contact the library that owns the item directly to see if they will grant the renewal and how they want to handle the request updates. Page ID 19719