I overcharged a library for a request and I need to adjust the amount
Applies to
- WorldShare Interlibrary Loan
- Tipasa
Answer
Refund the original charge and then create a dummy request with the correct charge on it. Once you refund, you can't apply a new IFM charge to the request, so a new request will need to be made and sent to the same library. The only purpose of this second request would be to capture the IFM charge. If you coordinate with the other library, you can get the request sent, accepted, returned, and closed pretty quickly.