Skip to main content
OCLC Support

A request has this error message in the Circulation History: Temporary item record failed to create (exception) unrecognised user

  1. Last updated
  2. Save as PDF

Symptom

  • Error: Temporary item record failed to create (exception) unrecognised user: //UserId/UserIdentifierValue or //AuthenticationInput/AuthenticationInputData[12345]
    •  The 12345 in brackets will be replaced with the patron ID field on the request

Applies to

  • Tipasa
  • WorldShare Interlibrary Loan
  • WMS Circulation Integration

Resolution

This error is coming from the patron ID field on the request. The system can't recognize it because it isn't an active patron barcode. Make sure that the ID on the request matches the patron's barcode.

You should see a hyperlinked "Retry" option in the history. Click on this and it will attempt to create the temporary item again.

If the temporary item still isn't generated or keeps throwing an error, contact OCLC Support with the request ID number.

Page ID

63067