Skip to main content
OCLC Support

Terminate a request

You can terminate a request if the request has not been received. Terminating a request cancels the request with the current responder and does not forward the request the next location on the rota. If you have enabled end users to cancel requests on Navigator Patron Discovery/ZPORTAL, this function actually terminates the request. You use this action when the patron does not want the item anymore.

Retrieve the item to be terminated from request searches or work queue and display the brief details. Select the Terminate Request action and click the Action button.

The Terminate Request screen will display, allowing you to add a private note about the cancellation.

Once you click Terminate, a cancellation message will be sent to the current lender. Depending on the protocol being used to correspond with the lender, you may have to wait for confirmation of the cancellation before the request is terminated.