Requests which will not be progressed any further can be removed from the Borrower Work Queue by performing the Complete action. Completing requests because they have reached the end of the rota has been explained in End of rota workflow. There are other reasons that requests can be completed, such as Idle requests that you have decided should not be sent to any responder because it is a duplicate or because it can be supplied locally. You can complete any request that you are certain has reached the end of its lifecycle.
Note: You should not complete requests if they are at a status of Pending as the lending library may still supply the item – requests should only be completed if you are sure no further action will be taken on them.
Complete requests by using the Complete action from the list of available actions.
When the Complete screen displays, add a private note if needed and click the Complete button.