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My Account release notes, April 2021


Release Date: April 28, 2021


This release of My Account provides new features and enhancements in addition to a bug fix. These features will help you manage more complex workflows, including:

Many of these enhancements are the direct result of your feedback.

Recommended actions

For this release, we recommend that you review the following checklists and complete the relevant tasks so that you can adjust your policies and workflows and train your staff. These checklists identify updates that we have determined as significant for most institutions. We encourage you to review all of the items in the release notes to determine whether there are other items that might require additional action or follow up by your institution.

Administrative actions

These items require immediate action or decisions.


If your library uses both Tipasa and WorldShare Management Services (WMS), we encourage you to verify that your integration is set up to best meet your needs.

For details, see Set up integration.

With questions or for assistance with setup, contact OCLC Support.

Follow-up actions

In an effort to keep your staff informed of new features and changes, you may also want to consider these items.


Share these release notes with your colleagues.

Have you signed up for email alerts for News in the Community Center? This ensures that release notes and events come straight to your inbox. 

Include Request ID with problem reports 

When reporting an issue with My Account or WorldCat Discovery, it's very helpful to include the Request ID. It can be found at the bottom of the screen on which the issue occurred. Including this information allows us to directly trace what happened on the request we are troubleshooting.

Request ID

New features and enhancements

Provide library users with skip navigation and improved tabbing for increased accessibility

Skip navigation

Navigation has been improved to assist screen reader users and users navigating by keyboard with more quickly navigating the My Account page. When the browser focus is at the top of the page, the user now can press the Tab button once to expose the "Skip to Main Content" option or press the Tab button twice to expose the "Skip to Footer" option. Pressing Return moves the browser focus to the corresponding section of the page. 

This screen shows the skip option when the user has clicked the Tab button once:


Accessible tabbing

Previously, the browser focus was indicated with a colored ripple effect, which was not visible to color blind users. It has been replaced with the browser's default focus effect, shown here in Chrome for example.


Provide library users with new default cover art and message display for improved usability

Less prominent cover art

The previous default cover art icons have now been replaced with more subtle designs. Examples when the secondary color selection is white:


Outlined message boxes

The previous solid-colored error and confirmation message boxes have been replaced with an outlined design.



Automatically hide WorldCat Discovery features to provide your users with a more consistent discovery experience

For libraries that subscribe to WorldCat Discovery or FirstSearch

With WorldCat Discovery or FirstSearch, your library's users are provided with several access points from My Account to WorldCat Discovery. If your library also subscribes to another discovery service, and positions that service on your web site as the primary or preferred service, these access points for WorldCat Discovery may cause confusion or lead users to pages that aren't fully configured for their use.

You now have the option to hide the WorldCat Discovery access points within My Account. These include:

  • Search box
  • Advanced Search
  • Saved Searches tab (saved search results)
  • Navigation to saved lists, items, and searches
  • Title links to details in WorldCat Discovery

With the access points enabled, your users see the circled features:


With the access points disabled, they are not available to your users. For example, this screenshot shows Tipasa features only:


To request that the WorldCat Discovery access points be disabled, please contact OCLC Support. The change will be hard-coded for your library, and the access points will become unavailable to your users with the next planned My Account release. 

If you decide in the future to re-enable the WorldCat Discovery access points, simply contact OCLC Support to request they be made available for your patrons.


Internet Explorer 11 support ends in August 2021

Please note that support for Internet Explorer 11 (IE 11) ends in August 2021. Some features in IE 11 will continue to work, but issues will not be fixed. Contact OCLC Support as soon as possible if this poses any concern for your institution.

Bug fix

Circulation staff hold note is removed

For libraries with WorldShare Circulation

When a patron edited (within My Account) the note for a circulation hold, a bug was causing content in the Staff Note field in WorldShare Circulation to be deleted.

As of this release, the Staff Note value will no longer be deleted when a patron edits the note for a hold. Any changes that the patron may make to the public hold note will continue to be honored by WMS.

Known issues

For a full list of current and recently fixed issues, see Known issues for My Account.

Important links

Post-release sessions

To help you become familiar with the new features, enhancements and improvements included in this release, update sessions scheduled. Please note the session time zones when registering. The sessions will be recorded and archived for future viewing on the OCLC Community Center. Please register, even if you are unable to attend, to receive a link to the recorded session.

    WorldCat Discovery
    • Product Insights: WorldCat Discovery
    • Date: Thursday, May 26, 2021, 12:00 pm EST
    • Register Now
  • WorldShare Circulation
    • Product Insights: WorldShare Management Services
    • Date: Tuesday, June 15, 2021, 1:00 pm EST
    • Register Now
  • Tipasa
    • Product Insights: Resource Sharing
    • Date: Tuesday, July 13, 2021, 2:00 pm EST
    • Register Now

Support websites

Support information for this product and related products can be found at: