Customize Article Exchange settings to better reflect your library's policies and the copyright policies in your country
You can now customize the number of views allowed and the number of days after the first view that a patron can access the document. This should be adjusted to reflect your library's policies and the copyright policies within your country. Please note that:
- The default will continue to be five views with access for thirty days, and these settings only need to be customized if your needs differ from the defaults.
- The default purge time period is thirty days after the last time a patron accessed the copy document. This can be adjusted based on your library's policies and needs.
- If the number of views is set to unlimited, My Account will display the expiration date but no view countdown.
You can also now provide text for a copyright declaration to be displayed to patrons when they access their copy document via Article Exchange.
- When turned on, your patrons will first be directed to an Article Exchange page to acknowledge that they have read the copyright compliance statement.
- Once they click Proceed, the document download will be processed.
For more information, see Configuration.
Utilize Time To Respond improvements to better prioritize request processing
Quickly see how long you have left to respond to a request with additional Time To Respond values
In April 2021, the Time To Respond column replaced the referral date column in the lending Can You Supply? and related queues. As a result of your feedback, we've expanded the values to help you know how much time you have to respond to a request.
The existing calculations will remain and include:
- <12 hours (less than twelve hours)
- <24 hours (less than twenty-four hours)
- >1 day (more than one day)
- >2 days (more than two days)
The following times to respond have been added to aid in request processing:
- >3 days (more than three days)
- >4 days (more than four days)
- >5 days (more than five days)
- >6 days (more than six days)
- >7 days (more than seven days)
Know which requests have been waiting the longest with a new secondary sort
Within each category of Time To Respond (<24 hours, >1 day, etc.), the system now sorts (from top to bottom) in order by the referral date and time. This enables you to work from top to bottom in the queue. The top requests are the ones that will age or expire first, and when multiple requests have the same Time To Respond value, the requests with that value will be sorted by which requests were assigned to your library as the lender first.
For more information, see Time to Respond.