See also Known issues for My Account.
Please see the OCLC System Status Dashboard for active issues.
A small number of requests become stuck in an undefined status before they're sent to lenders and will show as Undefined in My Account. If you experience this, please contact OCLC Customer Support.
OCLC is working to fix these requests so that they will become unstuck and to prevent the problem from happening again
|Resubmitting a request results in an error message when a lender in a previous lender string goes non-supply.||Work-around: Create a new request using the Copy function.|
|Batch responding Yes as a lender results in an error message if Constant Data is applied during the batch process.|
|The Chat feature often used in Custom Link 1 in Service Config> WorldCat Discovery and WorldCat Local>User Interface Options> Custom links is not working from the User Portal.||Work-around:
To make Chat available to your library users from My Account, you can add an additional link link in the Resources menu (formerly Library Links).
To do this:
· Link type: other
· URL: <URL for your virtual reference service>
· Display text: <descriptive text>
On resubmitted requests, the asterisk may not be displayed on the correct occurrence of the symbol in the lender string when the lender appears more than once. It will be displayed on the first occurrence in the string, even if the request has actually moved to the later occurrence. This is purely cosmetic and does not affect functionality.
|WMS OPAC lookup puts duplicated Branch and Shelving Location into Local ID
||Work-around: Delete branch location from Local ID field and save prior to printing.|
|If a loan request passed through several lenders before being filled, it is possible that the Lending Library to Borrowing Library notifications will be triggered based on the wrong due date. This happens when any of the earlier potential lenders saved a due date on the request but then said no or the request aged to the next lender. The notification will be initiated for the current supplier based on their notification settings, but based on the potential lender’s incorrect due date.|
|Patron’s ‘Preferred Edition’ is replaced with 'Any Edition' in new borrowing requests that do not match a Direct Request profile||New borrowing requests that match a Direct Request profile display the patron’s Preferred Edition correctly. However, new requests that do not match a profile will display 'Any edition', regardless of the value selected on the patron request form. Borrowing staff can select a different value (“Most recent edition” or “This edition”) and lenders will see the correct value.|
- Fixed issues - Table
Issue Fix Date
Using the Everything option in the Find Patrons search in Tipasa to look for patron records will now only search:ILL Identifier ppid User ID at Source Barcode (if present)
December 2020. Additional search options were added. On the holdings screen in the staff interface, if a Custom Holding Group or Path is applied but has no results the holdings screen will display libraries that aren't in the path or group and build a lender string accordingly December 2020 Requests expire from the New for Review queue after 14 days. April 2020 Libraries serviced by the Australian Data Center (Australia and New Zealand) are experiencing a delay in notification delivery. Notifications are queuing but are not being delivered to patrons. March 2020 Some library patrons are receiving an "A System error occurred" error message after clicking on the Interlibrary Loan button from a detailed record in WorldCat Discovery. A cookie was discontinued after the January 29th 2020 WorldCat Discovery install. The error occurs when the discontinued cookie is still retained by the patron's browser. March 2020
Resubmitting some requests results in the following error message:
An error occurred processing the request. Please try again. If you are unable to continue please contact OCLC Support noting the request number, and the exact date and time this error occurred for the request.
December 2019 Clicking on the hyperlinked message title in the Notification Log fails to load the content of the sent notification. August 2019 Clicking on the blue (i) next to a potential lender on the holdings page takes users to their own Policies Directory page, not the page of the potential lender.
When in a request, clicking on the grey (i) in the list of lenders in the lender string also leads users to their own Policies Directory page, not that of the lender.
Patron request workforms that contain the Format field lead to an error message and requests are not submitted.
If an ILL request is changed to a purchase request and then changed back to an ILL request, the request cannot be submitted and an error message appears. June 2019 If you have set up a notification to be sent to library staff when one of your borrowing requests has been filled using Article Exchange, the URL displayed in the notification email is for the Lender’s staff interface rather than your own. June 2019
When symbols are repeated in either the original or resubmitted lender string it may result in the following:
- If a lending symbol appears twice in either the original lending string or in the resubmitting lender string, while the request is assigned to that lender, it will appear twice in the borrower’s Awaiting Response queue, and the lender’s Can You Supply queue. Note that the counts in the left sidebar are correct, and once the lender responds to the request the duplicate rows will disappear.
- If a lending symbol was last in the original lender string and is first in the resubmitted lender string, the request isn’t routed to the lender. If the request was only resubmitted to that lender, it will be closed as unfilled.
April 2019 When resubmitting a request, if a symbol in the previous lender string is set as a non-supplier the resubmit function will result in an error message. April 2019 When adding status or department fields to a patron request form in Service Configuration and specifying field values to display in the drop down list, saving will result in an error message. April 2019 Libraries that have enabled integration with Article Galaxy from Reprints Desk may experience intermittent issues with the Reprints Desk price and availability display. OCLC is currently investigating. March 2019 Deflection policies based on E-License terms are not deflecting requests for e-books. February 2019 Lenders can view borrower notifications in the Request History accordion in the staff interface. These notifications may contain patron information, such as name and email address. February 2019 After taking an action that moves a request to a different queue, it is no longer possible to use next/previous links to view other requests in the original queue February 2019
When the borrowing library adds an Article Exchange document to a request at In Transit status, the Mark as Received action is not saving the AE information to the request. Because the status is updated to Received, the automated notification will be sent to the patron and the request will close. The patron will see the request as “Completed,” but there will not be an AE link available.
This scenario may be encountered when the supplying library sent the document by email or shipped the article without first including the document. In this case, the borrowing library adds the document for the patron to access via the user portal.
February 2019 Tipasa libraries who have enabled Advanced Lending do not have the option to move requests to the Verifying, Retrieving, Scanning, and Packaging queues on individual lending requests. January 2019
Lender is unable to save tags for requests in the following statuses:
- Received/In Use
- Received But Missing
- Received/In Use (Overdue)
- Returned But Missing
December 2018 Some libraries are experiencing errors when using Get It Now to process requests and using IFM as a form of payment. November 2018 When using the “magnifying glass” or “View Holdings” link in a request to complete citation information, sometimes the “Apply data to request” button is not appearing. The “Create Request” button appears instead. October 2018
ILL hold displays as On Shelf at pickup location.
When receiving a loan request in WorldShare ILL or Tipasa with WorldShare Circulation integration enabled, the hold on the temporary item is fulfilled at the pickup location rather than the item's home location.
October 2018 Automated notifications failed to be sent in some cases. This issue was most frequently associated with the 'Item about to be due' and 'Item overdue' notifications. October 2018 Patron-initiated request with OCLC Direct Request occasionally selects a bibliographic record for a print item rather than the electronic item, and vice versa. August 2018 The first time a copyright declaration field is added to a patron workform, the text limit defaults to 450 characters. August 2018 An error message appears saying that there are too many lenders in the lender string, despite there being 15 or less. August 2018 Due dates are missing on requests when renewal is denied. August 2018 OCLC Reasons for No reports for both Borrowing and Lending are currently reporting an unusually large count for "Unspecified". We are continuing our investigation as to the cause. August 2018 Incorrect URL in New Lending Requests email July 2018 Interlibrary Loan Statistics are inaccurate for the month of May May 2018
An error message is displayed to the lender when attempting to save or update the status of a lending request if:
- Lender selects ILL Fee Management (IFM)
- Lending charge is blank
- Request status is one of the following:
- Tipasa-only statuses: Verifying, Retrieving, Scanning or Packaging
The request fails to be updated and/or changes to the request are not saved.
May 2018 Some Article Available notifications are failing May 2018 Article links are not being delivered to patrons or showing up in the User Portal when supplied by some lenders and auto-received as a proven sender. The request displays to the patron as 'completed' without the link to the article. April 2018 Changing a lending request to Verifying, Retrieving, Scanning or Packaging results in an error message. April 2018 There are anomalies in the way copyright usages are being counted. April 2018 Newly registered user approved' automated notification is not sent. February 2018 Changes to Custom Holdings Groups and Custom Holdings Paths are not being Reflected. January 2018 Some of the Open Access links that appear on a request are actually subscription links. November 2017 Interlibrary Loan requests cannot be fulfilled in WorldShare Circulation. November 2017 The value of Patron Status in a request is overwritten when constant data with a blank/null value for Status is applied and the request is subsequently saved or updated. October 2017 Recently closed requests are temporarily not searchable as either an ‘active request’ or ‘closed request’ from the Tipasa home page. This unsearchable period should only be a minute or two but has been prolonged at times. July 2017 Print export fields not printing correctly: Supplier Name. July 2017 Some status/cancel button display issues in the user portal. July 2017 Patron requests coming through as "copy" on Book request form if data is entered in the Article form first and Service Type is not included in the workforms. June 2017 Borrower is unable to update the bibliographic data in a request by clicking the magnifying glass icons next to Title, Author, and standard number (i.e. ISSN, ISBN, etc.) fields. The bibliographic record view fails to render, and the "Apply data to request" button does not display. Note that subsequent searches made in Discover Items may not behave as expected. May 2017 Print export fields not printing correctly: Supplier Name. May 2017 Print export fields not printing correctly: Purchase Price, Vendor. May 2017
Borrower is unable to action requests in Not Received status. An error message displays when selecting the 'Mark as Received' or 'Save' buttons.
May 2017 Service Configuration displays an error message after creating a new custom notification. May 2017 Electronic documents that were not sent via Article Exchange aren’t available to patrons online. May 2017 Message to clear copyright appears when submitting a request for a material older than five years. May 2017 Patron-initiated request filled via Article Exchange by an ILLiad lender sends the wrong notification. May 2017 Patron requests coming through as "copy" on Book request form if Article form is selected first. May 2017 Manual notification templates intermittently cannot be applied, i.e. nothing happens after selecting a template from the dropdown menu. February 2017 Manual notifications do not populate the patron email address in 'To Email.' February 2017 Custom manual notification template no longer appears as an option in Tipasa. February 2017
Refund button does not display for closed requests.
February 2017 Patron-initiated request filled by AE proven sender creates the wrong patron notification. December 2016
Patron request form preview in Service Config results in an error for some institutions.
December 2016 In Service Configuration, creating a new Custom Holdings Group (CHG) or saving changes to an existing CHG results in an error message. If a CHG includes one or more OCLC symbols that contain a special character (i.e. $#@), saving changes to the CHG may result in symbols being dropped from the CHG. December 2016 Patron-initiated requests that were mediated by staff display in the Direct Produced queue. December 2016 Patron URL (data insert) in notification templates is incorrect for some institutions. December 2016
My Lists and My Account links directing to incorrect URLs in User Portal
December 2016 Text notifications are being sent for unlinked patron requests. These are generally older requests created prior to patrons using the new patron portal and request forms. Texts are being sent if there is a phone number in the patron request data. November 2016