I added some email templates in the Customization Manager, but they are not showing up in the ILLiad Client
Symptom
- You added some email Templates in the Customization Manager under the Email Notifications tab, but the Emails are not showing up in the ILLiad Client when you are in a request and select the Send Notifications drop-down.
Applies to
- ILLiad
Resolution
You need to follow the instructions for Email Routing. Here are a couple of steps to remember:
- The names of templates must match their entry in the EmailRouting Table exactly.
- Review naming conventions to make sure there are no extra spaces or invisible characters.
- The values from the EmailRouting table entries for DefaultFromName, DefaultFromAddress, DefaultToName, DefaultToAddress, DefaultCCAddress, DefaultBCCAddress, and DefaultSubject will overwrite the corresponding fields in the Notifications templates.