When exporting bibliographic records, I get "An error occurred on the server; please try again later or contact support."

Symptom

• Error message: "An error occurred on the server; please try again later or contact support."
   

Applies to

• WorldShare Record Manager

Resolution

This issue can be caused when the user has old subfield exclusion preferences.

1. Go to your User Preferences > Exporting Bibliographic Records > General Export Preferences.
2. Take a screenshot of the Exclusions.
3. Delete the Exclusions.
4. Using the screenshot, re-enter the Exclusions.

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