Why are my MARC records not available for download?

Symptom

• MARC records are not appearing in My Files > Downloads despite the collection being selected

Applies to

• WorldShare Collection Manager 

Resolution

1. Make sure you are looking at Metadata > My Files > Downloads, not Analytics > Downloads.  
2. Uncheck the Hide downloaded files checkbox in case you've downloaded that file. 
3. Check that your collection has been selected, either in full or by automatic loading.
4. Check to make sure that MARC record delivery is enabled in the Holdings and MARC record section of the Collection settings.
5. Check that the delivery frequency for your collection has been set to daily to ensure records are loaded as soon as they are available.
6. Check the date that the collection was selected as new collections will take a few days for initial processing.
7. Ensure the files you are looking for are not over 90 days old, as they are removed from the FTP server at this time.
8. Ensure in settings that your OCLC symbol is correct.
9. If this is a query collection, check the specified filters in the MARC Delivery Filters section to ensure they are appropriate.
10. If you still cannot see your MARC records, contact OCLC Support for assistance.