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OCLC Support

Why are links not displaying in WorldCat Discovery for a selected collection in WorldShare Collection Manager?

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Symptom
  • Instead of links to electronic resources showing up in WorldCat Discovery, I see a message that says "We are unable to get availability information for this item at your institution.  Please speak with your librarian.
  • In WorldCat Discovery the title looks to be formatted as a journal.  However, in WorldShare Collection Manager the title is listed as an eBook, and there is no setting for an ISSN. 
Applies to
  • WorldCat Discovery
  • WorldShare Collection Manager
Resolution

The links are not appearing because the format in WorldCat Discovery doesn't match the format in WorldShare Collection Manager.  For example, an eBook in Discovery won't display a journal's Knowledge Base link, even if it shares an OCLC number.

If this is the case, please contact OCLC Support to have the format corrected.

Page ID
16649