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I am getting an error when working with a record in my local save file.

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Symptom

  • You receive one of the following error messages when working with a record in the local save file
    • 'Record already in use by another user'
    • 'Action not valid'
    • 'Transaction failed. The connection to your local file may have been lost'

Applies to

  • Connexion client 2.63
  • Connexion client 3.x

Resolution

First, ensure you don't have multiple Connexion instances open at the same time, as this can cause the error. If that is not the case, try the following steps:

Run a compact/repair by following the steps below:

  1. Go to the Toolbar > File > Local File Manager.
  2. Click on the path to the local file to be repaired (You want the file to be highlighted in blue).
  3. Click Online Actions > Compact/Repair (last button in row of buttons on right).
  4. Click OK when prompted.
  5. Click OK when prompted again.
  6. Click Close.

If the Compact/Repair does not resolve the issue, contact OCLC Support with your OCLC Symbol, authorization, and a copy of the problematic local save file. See: How do I find and save my Local Save File?

Additional information

Compact/Repair can also help if you cannot use or delete records from the local save file.

Page ID

12528