Featured CONTENTdm Troubleshooting articles
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Find the most viewed, recently created, and recently updated FAQ and Troubleshooting articles for CONTENTdm (classic version).
Most viewed articles
- Process can't access the file because it is being used by another process error
- Attempted to read or write protected memory error
- Links to deleted content still appear in my collection
- Receiving the error "Object reference not set to an instance of an object."
- My SSL for CONTENTdm is expiring and I need to renew
- CONTENTdm Video Best Practices
- What is the new account management portal OCLC LDAP accounts used by CONTENTdm?
- Orientation of thumbnails incorrect
- CONTENTdm password reset
- What file types does CONTENTdm support?
- Can I move items from one collection to another?
- Error "Index was outside the bounds of the array"
- How do I get a new CONTENTdm log in username and password?
- Nickname Tool: How do I edit field nicknames?
- What are the size limits for records or collections in CONTENTdm?
Recently created articles
- What is Preservation Archive and how does it relate to CONTENTdm? ( created Thu Sep 10, 2026 )
- I enabled my collections for WorldCat Sync, but they are not appearing in DCG. How can I get them to appear? ( created Thu Sep 10, 2026 )
- "Unauthorized" error happens when I try to log in to our CONTENTdm administration site ( created Wed Aug 26, 2026 )
- Error messages when trying to approval all controlled vocabulary terms ( created Tue Aug 18, 2026 )
- Why am I seeing the error “Redirected Too Many Times”? ( created Wed Aug 05, 2026 )
- Why is the text missing from the download image button? ( created Tue Jul 21, 2026 )
- The print and download buttons are disabled, but users are still able to print and download PDFs ( created Thu May 14, 2026 )
- Export does not contain images ( created Tue May 12, 2026 )
- I deleted a CONTENTdm collection, but its custom pages are still appearing on our site. ( created Thu Apr 30, 2026 )
- Items are missing after being approved and the collection indexed ( created Fri Apr 17, 2026 )
- A CONTENTdm site has an item that includes my name or image. How can I request its redaction or removal? ( created Thu Apr 16, 2026 )
- How can I add an ADA banner to my CONTENTdm site? ( created Fri Apr 10, 2026 )
- I'm trying to use shared vocabulary in a collection, but it isn't being applied in the collection metadata fields as expected. ( created Mon Apr 06, 2026 )
- The "Add OCR Text" button is grayed out ( created Thu Apr 02, 2026 )
- Why are holdings not being placed on items from my collection? ( created Wed Mar 25, 2026 )
Recently updated articles
- Unable to open most recently used project, receiving "elements are not closed" error. ( updated Fri Sep 18, 2026 )
- What are the size limits for records or collections in CONTENTdm? ( updated Fri Sep 18, 2026 )
- What should I do if the Generate OCR Transcript option in the Project Client not working as expected? ( updated Fri Sep 18, 2026 )
- What should I do when I'm receiving OCR license activation error(s)? ( updated Fri Sep 18, 2026 )
- Why does searching within an object not highlight the search term in the image preview? ( updated Fri Sep 18, 2026 )
- Why is an external URL that I added to the metadata not saved correctly? ( updated Fri Sep 18, 2026 )
- "The maximum number of units available in the license has been reached" error while ingesting items into the CONTENTdm Project Client ( updated Fri Sep 18, 2026 )
- Item assigned with item-level IP permission restriction cannot be found in a collection ( updated Fri Sep 18, 2026 )
- OCR Is Counting Pages Twice when using the Create Print PDF setting in Project Client ( updated Fri Sep 18, 2026 )
- Receiving the message "The resource is not available" in the Website Configuration Tool ( updated Fri Sep 18, 2026 )
- Still seeing Register button after registering a repository under the Harvesting tab ( updated Fri Sep 18, 2026 )
- Tab-Delimited file message error file does not exist ( updated Fri Sep 18, 2026 )
- Unable to connect to Project ReadContentAsString method is not supported error ( updated Fri Sep 18, 2026 )
- Unable to open most recently used project. An error occurred parsing XML ( updated Fri Sep 18, 2026 )
- When Browsing the contents of a Controlled Vocabulary, characters with diacritics are incorrect ( updated Fri Sep 18, 2026 )