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"Unauthorized" error happens when I try to log in to our CONTENTdm administration site

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Symptom

  • When trying to log in to our CONTENTdm (classic version) admin site, an error page loads that says:

    Unauthorized
    This server could not verify that you are authorized to access the document requested. Either you supplied the wrong credentials (e.g., bad password), or your browser doesn't understand how to supply the credentials required.

Applies to

  • CONTENTdm (classic version)

Resolution

Please try:

  1. Disabling browser extensions to log in.
  2. Make sure your browser isn't auto-filling incorrect credentials.
  3. Logging in to the admin site URL in an alternate web browser (ie. Firefox vs. Chrome vs. Edge). 
  4. Using a Private or Incognito web browser.

Additional information

Although it is unlikely to be related to your password, you may want to try resetting your password. 

Please Note: on the create password page (https://ldap-accounts.oclc.org/forgot), it's easy to get stuck in a loop on that page, so just know that once you complete the password reset request one time, you should be able to try logging in to the admin site again.

Page ID

69144