Featured CONTENTdm Troubleshooting articles
Find the most viewed, recently created, and recently updated FAQ and Troubleshooting articles for CONTENTdm.
Most viewed articles
Process can't access the file because it is being used by another process error
Attempted to read or write protected memory error
Links to deleted content still appear in my collection
Receiving the error "Object reference not set to an instance of an object."
CONTENTdm Video Best Practices
Orientation of thumbnails incorrect
My SSL for CONTENTdm is expiring and I need to renew
Can I move items from one collection to another?
What is the new account management portal OCLC LDAP accounts used by CONTENTdm?
Error "Index was outside the bounds of the array"
CONTENTdm password reset
What file types does CONTENTdm support?
Nickname Tool: How do I edit field nicknames?
How do I customize my CONTENTdm URL?
How do I get a new CONTENTdm log in username and password?
Recently created articles
Missing Collections in the Website Config Tool
( created Tue Aug 13, 2024 )
Updating the Target URL of a URL Object in CONTENTdm
( created Thu Jul 25, 2024 )
Why do I get a "No results found" message when I search my Controlled Vocabulary term?
( created Mon Jul 15, 2024 )
Clicking the "View" button to view an item opens a new application window, and the Project Client crashes after the application cannot find the file
( created Mon Jun 24, 2024 )
When Browsing the contents of a Controlled Vocabulary, characters with diacritics are incorrect
( created Wed May 22, 2024 )
Cannot use inline HTML within Metadata
( created Fri May 10, 2024 )
Is it Possible to Update Compound Object Node Locations in CONTENTdm Project Client?
( created Fri Mar 22, 2024 )
Can't save edits to links or HTML in Website Configuration tool
( created Thu Jan 04, 2024 )
CONTENTdm Project Client ver. 6.x will no longer allow users to sign in
( created Wed Nov 08, 2023 )
Can CONTENTdm use Lets Encrypt for an SSL Certificate
( created Tue Oct 17, 2023 )
Are CONTENTdm web sites ADA compliant?
( created Thu Oct 05, 2023 )
Hosted video files do not play in specific browsers and instead display an octagon with an exclamation mark
( created Thu Aug 17, 2023 )
CONTENTdm Project Client returns the error "not enough quota is available" when creating a project.
( created Mon Aug 14, 2023 )
403 Forbidden error when using Catcher
( created Tue Aug 01, 2023 )
Receiving an invalid serial number error when attempting to active OCR license
( created Mon Jun 12, 2023 )
Recently updated articles
Missing Collections in the Website Config Tool
( updated Tue Aug 13, 2024 )
Is it possible to get a CONTENTdm collection restored to a prior date?
( updated Fri Aug 09, 2024 )
Updating the Target URL of a URL Object in CONTENTdm
( updated Thu Jul 25, 2024 )
Why do I get a "No results found" message when I search my Controlled Vocabulary term?
( updated Mon Jul 15, 2024 )
Error opening Controlled Vocabulary file
( updated Tue Jul 02, 2024 )
Clicking the "View" button to view an item opens a new application window, and the Project Client crashes after the application cannot find the file
( updated Mon Jun 24, 2024 )
Receiving a "Last index failed" message or the Index History has many successive failures when attempting to index a collection
( updated Fri Jun 14, 2024 )
Unable to create project connecting using URL of website
( updated Wed Jun 12, 2024 )
When Browsing the contents of a Controlled Vocabulary, characters with diacritics are incorrect
( updated Wed May 22, 2024 )
Unable to connect to CONTENTdm Server URL
( updated Tue May 21, 2024 )
Cannot use inline HTML within Metadata
( updated Fri May 10, 2024 )
Links to deleted content still appear in my collection
( updated Fri May 10, 2024 )
Is it Possible to Update Compound Object Node Locations in CONTENTdm Project Client?
( updated Thu Apr 04, 2024 )
Diacritics or other characters do not come through correctly when importing records using the CONTENTdm Project Client
( updated Wed Mar 13, 2024 )
Why is my Finding Aid item showing only blank pages after the first page?
( updated Thu Mar 07, 2024 )