Featured CONTENTdm Troubleshooting articles
Find the most viewed, recently created, and recently updated FAQ and Troubleshooting articles for CONTENTdm.
Most viewed articles
Process can't access the file because it is being used by another process error
Attempted to read or write protected memory error
Links to deleted content still appear in my collection
Receiving the error "Object reference not set to an instance of an object."
CONTENTdm Video Best Practices
Orientation of thumbnails incorrect
Can I move items from one collection to another?
My SSL for CONTENTdm is expiring and I need to renew
What is the new account management portal OCLC LDAP accounts used by CONTENTdm?
Error "Index was outside the bounds of the array"
CONTENTdm password reset
What file types does CONTENTdm support?
Nickname Tool: How do I edit field nicknames?
How do I customize my CONTENTdm URL?
How do I get a new CONTENTdm log in username and password?
Recently created articles
Cannot use inline HTML within Metadata
( created Fri May 10, 2024 )
Is it Possible to Update Compound Object Node Locations in CONTENTdm Project Client?
( created Fri Mar 22, 2024 )
Can't save edits to links or HTML in Website Configuration tool
( created Thu Jan 04, 2024 )
CONTENTdm Project Client ver. 6.x will no longer allow users to sign in
( created Wed Nov 08, 2023 )
Can CONTENTdm use Lets Encrypt for an SSL Certificate
( created Tue Oct 17, 2023 )
Are CONTENTdm web sites ADA compliant?
( created Thu Oct 05, 2023 )
Hosted video files do not play in specific browsers and instead display an octagon with an exclamation mark
( created Thu Aug 17, 2023 )
CONTENTdm Project Client returns the error "not enough quota is available" when creating a project.
( created Mon Aug 14, 2023 )
403 Forbidden error when using Catcher
( created Tue Aug 01, 2023 )
Receiving an invalid serial number error when attempting to active OCR license
( created Mon Jun 12, 2023 )
Why are February collection reports not available?
( created Tue May 30, 2023 )
A volume uploaded to CONTENTdm preservation archive has not been accessioned.
( created Fri May 26, 2023 )
Attempting to add OCR license in Project Client but receiving a pathway error
( created Tue May 23, 2023 )
Project Client does not display all Collections from the Server
( created Thu May 18, 2023 )
Why does the OCR count on the progress bar exceed the total pages of a compound object when processing OCR in Project Client?
( created Tue May 16, 2023 )
Recently updated articles
Cannot use inline HTML within Metadata
( updated Fri May 10, 2024 )
Links to deleted content still appear in my collection
( updated Fri May 10, 2024 )
Is it Possible to Update Compound Object Node Locations in CONTENTdm Project Client?
( updated Thu Apr 04, 2024 )
Is it possible to get a CONTENTdm collection restored to a prior date?
( updated Thu Apr 04, 2024 )
Diacritics or other characters do not come through correctly when importing records using the CONTENTdm Project Client
( updated Wed Mar 13, 2024 )
Why is my Finding Aid item showing only blank pages after the first page?
( updated Thu Mar 07, 2024 )
My SSL for CONTENTdm is expiring and I need to renew
( updated Fri Mar 01, 2024 )
Receiving "The collection 'Collection Name' cannot be displayed" error on CONTENTdm website
( updated Wed Feb 28, 2024 )
Unable to create project connecting using URL of website
( updated Fri Feb 16, 2024 )
I am unable to log in to the CONTENTdm Community Center
( updated Wed Jan 24, 2024 )
JPEG format not accepted in the Project Client
( updated Tue Jan 23, 2024 )
Submitting the approval queue returns an error during the approval process
( updated Tue Jan 09, 2024 )
Can't save edits to links or HTML in Website Configuration tool
( updated Thu Jan 04, 2024 )
Unable to approve items in CONTENTdm
( updated Wed Dec 27, 2023 )
Unable to see CONTENTdm collection in the Website Configuration tool
( updated Wed Dec 27, 2023 )