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OCLC Support

Error message Alpha channel is not support in TIFF files

Symptom
  • Adding items you are prompted with a message that TIFF files are unable to process "Alpha channel is not supported in TIFF files
  • clipboard_ec49a9ae3cf82e6f9e8f90a21cc5e6d3a.png
Applies to
  • CONTENTdm
  • Project Client
  • TIFF files
Resolution

CONTENTdm Project Client is unable to support TIFF files with a Alpha channel. A solution to this would be to use an image editor like GIMP to remove that Alpha Channel. If this is happening on a large number of objects than we advise to take a look at how the TIFF files are being created. If you need support you can send OCLC Support a file to further assist.

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Page ID
21171