Troubleshooting
Find frequently asked questions (FAQ) and troubleshooting steps (Troubleshooting).
Advanced website customization
Compound objects
- An error occurred performing OCR. The likely cause of this error is that incompatible languages were specified for the OCR engine
- Convert single item PDF's to Compound Objects
- Links or remnants to deleted content still appear in my collection
- Unable to open project directory Compound object directory does not exist
- Why do some of my compound objects appear with a scroll bar while others make you click through the pages?
CONTENTdm Administration
- A semicolon between my field metadata is not separating the terms
- Approved items but they are not appearing on CONTENTdm website
- Can I move items from one collection to another?
- Collection not listed when creating a new project
- Error, codepage not specified when approving
- Error Object reference not set to an instance of an object
- Error opening Controlled Vocabulary file
- How do I get a list of individual terms in a field without setting up a Controlled Vocabulary ?
- How do I update monthly usage report recipients
- How do you refresh/renew your entire CONTENTdm site for a new year ?
- I can't complete an "approve and index" in CONTENTdm
- I get the message "Sorry, the Title field may not be removed" when attempting to delete field
- How do I rename a collection in CONTENTdm?
- Orientation of thumbnails incorrect
- Index Failed because collection files are busy
- Index taking unusually long
- Item assigned with item-level IP permission restriction cannot be found in a collection
- Item record deleted from Project Client, but still appears in the user site and the CONTENTdm Administration site
- Items not displayed in approval queue
- Nickname Tool: How do I edit field nicknames?
- Received “Authentication Failed" in CONTENTdm version 6.x
- Run report for all collections instead of collection by collection
- Still seeing Register button after registering a repository under the Harvesting tab
- The approval process has failed. The screen is blank but says 'undefined' next to the collection drop down box
- Unable to add jpeg file
- Unable to approve items
- Unable to login into responsive website with your CDM\admin or user01 name
- Unable to parse collection information
- Unable to see CONTENTdm collection in the Website Configuration tool
- View collection link shows old version
- When will items removed from the repository be removed completely from the system and backups?
- Where to upload Controlled Vocabulary file to hosted environment
General
- 404 error retrieving IIIF manifest for collection-level CONTENTdm Compound Objects
- Browser message displays Bad Request
- CONTENTdm display does not allow you to browse over 10k items
- CONTENTdm password reset
- CONTENTdm Server Administration log off or out
- Facet terms in CONTENTdm cap at 100
- How do I increase CONTENTdm server space?
- I am unable to log in to the CONTENTdm Community Center
- IIIF 501 Not Implemented error in browser
- Is CONTENTdm Project Client compatible with Windows 10 or mac?
- Is it possible to get a CONTENTdm collection restored to a prior date?
- Links or remnants to deleted content still appear in my collection
- Merge CONTENTdm collections
- Unable to login into responsive website with your CDM\admin or user01 name
- What are the size limits for records or collections in CONTENTdm?
- What is my CONTENTdm serial key
- When you share a CONTENTdm link to social media the image appears as a 403 error
Get started
Project Client
- A connection with the server could not be established activating OCR
- A semicolon between my field metadata is not separating the terms
- An error occurred performing OCR. The likely cause of this error is that incompatible languages were specified for the OCR engine
- Attempted to read or write protected memory error
- Can I change default Project locations in the Project Client?
- Can I move items from one collection to another?
- Can Project Client change multiple thumbnails to a CONTENTdm collection?
- Collection not listed when creating a new project
- CONTENTdm Error 202 attempting to access object
- Encountered error Could not find file desc in project folder
- Error, codepage not specified when approving
- Error Index was outside the bounds of the array
- Error Attempting to open file FileList.cdmFileLog.SHARE.EXE was not loaded
- Error message Alpha channel is not supported in TIFF files
- Error Object reference not set to an instance of an object
- Field name in the tab delimited file has a length of zero error
- I am trying to upload a file to the Project Client and am getting 'Error in the application'
- Orientation of thumbnails incorrect
- Index out of bounds error when working with controlled vocabulary
- Index (zero based) must be greater than or equal to zero and less than the size of the argument list
- Is CONTENTdm Project Client compatible with Windows 10 or mac?
- Is there a limit for number of Project client installations?
- Items not displayed in approval queue
- JPEG format not accepted in the Project Client
- Maximum number of projects allowed per collection exceeded
- Moving CONTENTdm Project Client to a new computer
- My welcome letter mentions that we get a free OCR unit. What is this?
- Not enough memory
- Object field name is blank error in project client
- Project Client error "Wrong Operand type"
- Project Client freezes during first import to a new collection on a new install
- Project Client NET framework error 0x800f081f
- Project Client Update Service Unavailable
- Some characters do not come through correctly when importing records using the Project Client
- Spell Check is marking every word as incorrect
- Tab Delimited file message error file does not exist
- Too many fields in delimited text file error when uploading
- Unable to connect to CONTENTdm Server URL
- Unable to connect to Project ReadContentAsString method is not supported error
- Unable to create project connecting using URL of website
- Unable to generate thumbnail message when adding multiple files in CONTENTdm
- Unable to open most recently used project. An error occurred parsing XML
- Unable to open most recently used project as elements are not closed
- Unable to open project directory Compound object directory does not exist
- Unable to parse collection information
- Users are able to download PDFs. How do I restrict this?
- What should I do when I'm receiving OCR license activation error(s)?
- Why can't I export my collection in .txt format ?
- Why is my PDF not filling the full-text field in my collection?
Site management
Website Configuration Tool
- Blank upload screen in the Website Configuration tool
- Can I customize my CONTENTdm website to match the look and feel of our existing public website?
- Duplicate records appear when you page through collections
- Field order did not change after index in Responsive site
- How can I download files from the Website Configuration tool?
- How do I disable download of an item?
- How do I remove my CSS or script from Website Configuration Tool
- How do I surface our CONTENTdm collections in Google?
- I can't upload my custom PHP page
- I have items in my index queue that have missing page-level titles and they are now stuck in approval queue.
- Limited number of facet options in Website Configuration Tool (Responsive)
- My AddThis buttons in responsive are not working
- Seeing a '404: Page not found' message when going to 'custom pages' > 'manage files' in the Website Configuration Tool
- The resource is not available message in Website Configuration Tool