Troubleshooting
Find frequently asked questions (FAQ) and troubleshooting steps (Troubleshooting).
Advanced website customization
- 404 error retrieving IIIF manifest for collection-level CONTENTdm Compound Objects
- CONTENTdm Video Best Practices
- Do not see Generate Map when creating map
- Does CQR work with responsive sites?
- How can I get a copy of my CONTENTdm CSS or Javascript files?
- How do I setup the Saved Items Feature for my custom domain?
- Is it possible to set the Transcript tab to stay open instead of closed?
- Why can I not use the mouse scroll wheel to zoom in on my content?
- Why can't I see all of my fields in CONTENTdm IIIF manifest files?
Compound objects
- 404 error retrieving IIIF manifest for collection-level CONTENTdm Compound Objects
- An error occurred performing OCR. The likely cause of this error is that incompatible languages were specified for the OCR engine
- Convert single item PDF's to Compound Objects
- Internal error in IPP Library in CONTENTdm compound object import
- Is it possible to create a Print PDF of a compound object already uploaded to the server?
- Links or remnants to deleted content still appear in my collection
- Project Client returns an error and closes when ingesting a compound object and running OCR
- Project Client Stalling on Last File of Compound Object Ingest
- Unable to open project directory Compound object directory does not exist
- Why do some of my compound objects appear with a scroll bar while others make you click through the pages?
- Why is CONTENTdm showing strange fonts or characters in the PDF item preview?
CONTENTdm
- "File Not Found" error when ingesting compound object into Project Client
- Image has not updated in expanded view after using replace item function
- Why do i get "The collection "collection name here" cannot be displayed. Log in and refresh the page to access restricted or unpublished collections" error when trying to sort searches by date in CONTENTdm
- Why does the hyperlink font size on a landing page differ from the paragraph font size?
CONTENTdm Administration
- 500 Internal Server Error in CONTENTdm Administration
- A semicolon between my field metadata is not separating the terms
- Approved items but they are not appearing on CONTENTdm website
- Can collections be sorted by administrative metadata fields?
- Can I move items from one collection to another?
- Collection contains reserved words error
- Collection not listed when creating a new project
- Compound objects in the approval queue are stuck because of missing title fields
- Does CONTENTdm Track the user that uploads items for approval?
- Error, codepage not specified when approving
- Error moving image file to destination directory error when approving items
- Error Object reference not set to an instance of an object
- Error opening Controlled Vocabulary file
- How can one change what displays as the item-level page title?
- How do I get a list of individual terms in a field without setting up a Controlled Vocabulary ?
- How do I sign out of the CONTENTdm Server Administration tool
- How do I rename a collection in CONTENTdm?
- How do I update monthly storage report recipients
- How do you refresh/renew your entire CONTENTdm site for a new year ?
- How long can an item or object sit in the approval queue waiting to be approved before being indexed?
- How to remove a shared controlled vocabulary from the "Use a controlled vocabulary from another field or collection" drop-down menu
- I cannot remove incorrectly formatted terms from a controlled vocabulary list
- I can't complete an "approve and index" in CONTENTdm
- I found that a term from a controlled vocabulary that was not loaded in the default version installed in CONTENTdm Administration.
- I get the message "Sorry, the Title field may not be removed" when attempting to delete field
- If data type is updated from text to date, what is the impact on records already in the collection?
- Index Failed because collection files are busy
- Index taking unusually long
- Item assigned with item-level IP permission restriction cannot be found in a collection
- Item record deleted from Project Client, but still appears in the user site and the CONTENTdm Administration site
- Items not displayed in approval queue
- Nickname Tool: How do I edit field nicknames?
- Orientation of thumbnails incorrect
- Process can't access the file because it is being used by another process error
- Received “Authentication Failed" in CONTENTdm version 6.x
- Receiving a 504 Gateway Timeout error when attempting to export collection metadata as a tab-delimited file.
- Run report for all collections instead of collection by collection
- Still seeing Register button after registering a repository under the Harvesting tab
- The approval process has failed. The screen is blank but says 'undefined' next to the collection drop down box
- Unable to add jpeg file
- Unable to approve items in CONTENTdm
- Unable to login into responsive website with your CDM\admin or user01 name
- Unable to parse collection information
- Unable to see CONTENTdm collection in the Website Configuration tool
- View collection link shows old version
- When will items removed from the repository be removed completely from the system and backups?
- Why are Item pageview totals different in the browser compared to the exported tab-delimited file?
- Why do i get "The collection "collection name here" cannot be displayed. Log in and refresh the page to access restricted or unpublished collections" error when trying to sort searches by date in CONTENTdm
CONTENTdm preservation archive
General
- Browser message displays Bad Request
- Can facet terms be reordered on a CONTENTdm website?
- CONTENTdm display does not allow you to browse over 10k items
- CONTENTdm password reset
- CONTENTdm Project Client 7 install details
- CONTENTdm Server Administration log off or out
- Does CONTENTdm have a facility to load an archived web site to a collection?
- Facet terms in CONTENTdm cap at 100
- FlexLoader application will not start and displays an error
- How do I find my CONTENTdm serial key?
- How do I increase CONTENTdm server space?
- I am unable to log in to the CONTENTdm Community Center
- If data type is updated from text to date, what is the impact on records already in the collection?
- IIIF 501 Not Implemented error in browser
- Image has not updated in expanded view after using replace item function
- Is CONTENTdm Project Client compatible with Windows 10 or mac?
- Is it possible to get a CONTENTdm collection restored to a prior date?
- Links or remnants to deleted content still appear in my collection
- Merge CONTENTdm collections
- Unable to login into responsive website with your CDM\admin or user01 name
- What are the size limits for records or collections in CONTENTdm?
- What file types does CONTENTdm support?
- What is my CONTENTdm URL?
- What is the new account management portal OCLC LDAP accounts used by CONTENTdm?
- What wildcards can be used with CONTENTdm sites?
- When you share a CONTENTdm link to social media the image appears as a 403 error
- Why do I get a different result when searching CONTENTdm's Basic search and Advanced search?
- Why is CONTENTdm showing strange fonts or characters in the PDF item preview?
Get started
- CONTENTdm password reset
- How do I find my CONTENTdm serial key?
- How do I get a new CONTENTdm log in username and password?
- How do I surface our CONTENTdm collections in Google?
- I am unable to log in to the CONTENTdm Community Center
- Unable to login into responsive website with your CDM\admin or user01 name
Project Client
- "File Not Found" error when ingesting compound object into Project Client
- A connection with the server could not be established activating OCR
- A semicolon between my field metadata is not separating the terms
- An error occurred performing OCR. The likely cause of this error is that incompatible languages were specified for the OCR engine
- Attempted to read or write protected memory error
- Can I change default Project locations in the Project Client?
- Can I move items from one collection to another?
- Can Project Client change multiple thumbnails to a CONTENTdm collection?
- Collection not listed when creating a new project
- CONTENTdm Error 202 attempting to access object
- Encountered error Could not find file desc in project folder
- Error, codepage not specified when approving
- Error Index was outside the bounds of the array
- Error Attempting to open file FileList.cdmFileLog.SHARE.EXE was not loaded
- Error message Alpha channel is not supported in TIFF files
- Error Object reference not set to an instance of an object
- Field name in the tab delimited file has a length of zero error
- How do I restrict PDF downloads from CONTENTdm?
- I am trying to upload a file to the Project Client and am getting 'Error in the application'
- I can't open my Project. Unable to open most recently used project.
- If data type is updated from text to date, what is the impact on records already in the collection?
- If we have to update one machine to the newest Project Client does that mean we have to update all of our machines ?
- Index out of bounds error when working with controlled vocabulary
- Index (zero based) must be greater than or equal to zero and less than the size of the argument list
- Is CONTENTdm Project Client compatible with Windows 10 or mac?
- Is EAD3 supported by CONTENTdm?
- Is it possible to create a Print PDF of a compound object already uploaded to the server?
- Is there a limit for number of Project client installations?
- Items not displayed in approval queue
- JPEG format not accepted in the Project Client
- Maximum number of projects allowed per collection exceeded
- Moving CONTENTdm Project Client to a new computer
- My welcome letter mentions that we get a free OCR unit. What is this?
- Not enough memory
- Object field name is blank error in project client
- OCR engine encountered unexpected error in Project Client
- Orientation of thumbnails incorrect
- Project client crashes with no error message
- Project Client error "Wrong Operand type"
- Project Client freezes during first import to a new collection on a new install
- Project Client NET framework error 0x800f081f
- Project Client returns an error and closes when ingesting a compound object and running OCR
- Project Client Stalling on Last File of Compound Object Ingest
- Project Client Update Service Unavailable
- Some characters do not come through correctly when importing records using the Project Client
- Spell Check is marking every word as incorrect
- Tab Delimited file message error file does not exist
- Too many fields in delimited text file error when uploading
- Transcript field not filled after adding Word-based PDFs in Project client
- Unable to connect to CONTENTdm Server URL
- Unable to connect to Project ReadContentAsString method is not supported error
- Unable to create project connecting using URL of website
- Unable to generate thumbnail message when adding multiple files in CONTENTdm
- Unable to open most recently used project. An error occurred parsing XML
- Unable to open most recently used project as elements are not closed
- Unable to open project directory Compound object directory does not exist
- Unable to parse collection information
- What should I do when I'm receiving OCR license activation error(s)?
- Why are quotes duplicated in my metadata?
- Why can't I export my collection in .txt format ?
- Why is my PDF not filling the full-text field in my collection?
Site management
- Can collections be sorted by administrative metadata fields?
- Can CONTENTdm use Let's Encrypt for an SSL Certificate?
- Can facet terms be reordered on a CONTENTdm website?
- How can one change what displays as the item-level page title?
- How do I customize my CONTENTdm URL?
- My SSL for CONTENTdm is expiring and I need to renew
- Nickname Tool: How do I edit field nicknames?
- [object Object].[object Object] null error message appearing instead of expected text in CONTENTdm web site
- View collection link shows old version
- Why can't I see a CONTENTdm collection on our site home page?
- Why does the hyperlink font size on a landing page differ from the paragraph font size?
- Why is CONTENTdm showing only part of my PDF and filling the rest of the screen with just black ?
- Why is CONTENTdm showing strange fonts or characters in the PDF item preview?
Website Configuration Tool
- Blank upload screen in the Website Configuration tool
- Can Bootstrap be used in the Website Config Tool custom text box?
- Can collections be sorted by administrative metadata fields?
- Can I customize my CONTENTdm website to match the look and feel of our existing public website?
- Can the GUI text window in the Website Config Tool Landing pages tab be used to add HTML?
- Can you Delete the search bars for individual collections?
- Duplicate records appear when you page through collections
- Field order did not change after index in Responsive site
- How can I download files from the Website Configuration tool?
- How do I disable download of an item?
- How do I remove my CSS or script from Website Configuration Tool
- How do I surface our CONTENTdm collections in Google?
- I can't upload my custom PHP page
- Limited number of facet options in Website Configuration Tool (Responsive)
- My AddThis buttons in responsive are not working
- Seeing a '404: Page not found' message when going to 'custom pages' > 'manage files' in the Website Configuration Tool
- The resource is not available message in Website Configuration Tool
- Why can I not upload any jpg files to the CONTENTdm website configuration tool?
- Why does the hyperlink font size on a landing page differ from the paragraph font size?