Troubleshooting
Find frequently asked questions (FAQ) and troubleshooting steps (Troubleshooting).
Advanced website customization
- 404 error retrieving IIIF manifest for collection-level CONTENTdm Compound Objects
- CONTENTdm Video Best Practices
- Do not see Generate Map when creating map
- Does CQR work with responsive sites?
- How can I get a copy of my CONTENTdm CSS or Javascript files?
- How do I setup the Saved Items Feature for my custom domain?
- Is it possible to set the Transcript tab to stay open instead of closed?
- Why can I not use the mouse scroll wheel to zoom in on my content?
- Why can't I see all of my fields in CONTENTdm IIIF manifest files?
Compound objects
- 404 error retrieving IIIF manifest for collection-level CONTENTdm Compound Objects
- An error occurred performing OCR. The likely cause of this error is that incompatible languages were specified for the OCR engine
- Convert single item PDF's to Compound Objects
- Internal error in IPP Library in CONTENTdm compound object import
- Links or remnants to deleted content still appear in my collection
- Project Client Stalling on Last File of Compound Object Ingest
- Unable to open project directory Compound object directory does not exist
- Why do some of my compound objects appear with a scroll bar while others make you click through the pages?
- Why is CONTENTdm showing strange fonts or characters in the PDF item preview?
CONTENTdm
CONTENTdm Administration
- A semicolon between my field metadata is not separating the terms
- Approved items but they are not appearing on CONTENTdm website
- Can collections be sorted by administrative metadata fields?
- Can I move items from one collection to another?
- Collection contains reserved words error
- Collection not listed when creating a new project
- Compound objects in the approval queue are stuck because of missing title fields
- Does CONTENTdm Track the user that uploads items for approval?
- Error, codepage not specified when approving
- Error moving image file to destination directory error when approving items
- Error Object reference not set to an instance of an object
- Error opening Controlled Vocabulary file
- How can one change what displays as the item-level page title?
- How do I get a list of individual terms in a field without setting up a Controlled Vocabulary ?
- How do I sign out of the CONTENTdm Server Administration tool
- How do I rename a collection in CONTENTdm?
- How do I update monthly storage report recipients
- How do you refresh/renew your entire CONTENTdm site for a new year ?
- How long can an item or object sit in the approval queue waiting to be approved before being indexed?
- I cannot remove incorrectly formatted terms from a controlled vocabulary list
- I can't complete an "approve and index" in CONTENTdm
- I found that a term from a controlled vocabulary that was not loaded in the default version installed in CONTENTdm Administration.
- I get the message "Sorry, the Title field may not be removed" when attempting to delete field
- Index Failed because collection files are busy
- Index taking unusually long
- Item assigned with item-level IP permission restriction cannot be found in a collection
- Item record deleted from Project Client, but still appears in the user site and the CONTENTdm Administration site
- Items not displayed in approval queue
- Nickname Tool: How do I edit field nicknames?
- Orientation of thumbnails incorrect
- Process can't access the file because it is being used by another process error
- Received “Authentication Failed" in CONTENTdm version 6.x
- Run report for all collections instead of collection by collection
- Still seeing Register button after registering a repository under the Harvesting tab
- The approval process has failed. The screen is blank but says 'undefined' next to the collection drop down box
- Unable to add jpeg file
- Unable to approve items in CONTENTdm
- Unable to login into responsive website with your CDM\admin or user01 name
- Unable to parse collection information
- Unable to see CONTENTdm collection in the Website Configuration tool
- View collection link shows old version
- When will items removed from the repository be removed completely from the system and backups?
CONTENTdm preservation archive
General
- Browser message displays Bad Request
- Can facet terms be reordered on a CONTENTdm website?
- CONTENTdm display does not allow you to browse over 10k items
- CONTENTdm password reset
- CONTENTdm Project Client 7 install details
- CONTENTdm Server Administration log off or out
- Does CONTENTdm have a facility to load an archived web site to a collection?
- Facet terms in CONTENTdm cap at 100
- How do I find my CONTENTdm serial key?
- How do I increase CONTENTdm server space?
- I am unable to log in to the CONTENTdm Community Center
- IIIF 501 Not Implemented error in browser
- Image has not updated in expanded view after using replace item function
- Is CONTENTdm Project Client compatible with Windows 10 or mac?
- Is it possible to get a CONTENTdm collection restored to a prior date?
- Links or remnants to deleted content still appear in my collection
- Merge CONTENTdm collections
- Unable to login into responsive website with your CDM\admin or user01 name
- What are the size limits for records or collections in CONTENTdm?
- What file types does CONTENTdm support?
- What is my CONTENTdm URL?
- What is the new account management portal OCLC LDAP accounts used by CONTENTdm?
- What wildcards can be used with CONTENTdm sites?
- When you share a CONTENTdm link to social media the image appears as a 403 error
- Why do I get a different result when searching CONTENTdm's Basic search and Advanced search?
- Why is CONTENTdm showing strange fonts or characters in the PDF item preview?
Get started
- CONTENTdm password reset
- How do I find my CONTENTdm serial key?
- How do I get a new CONTENTdm log in username and password?
- How do I surface our CONTENTdm collections in Google?
- I am unable to log in to the CONTENTdm Community Center
- Unable to login into responsive website with your CDM\admin or user01 name
Project Client
- "File Not Found" error when ingesting compound object into Project Client
- A connection with the server could not be established activating OCR
- A semicolon between my field metadata is not separating the terms
- An error occurred performing OCR. The likely cause of this error is that incompatible languages were specified for the OCR engine
- Attempted to read or write protected memory error
- Can I change default Project locations in the Project Client?
- Can I move items from one collection to another?
- Can Project Client change multiple thumbnails to a CONTENTdm collection?
- Collection not listed when creating a new project
- CONTENTdm Error 202 attempting to access object
- Encountered error Could not find file desc in project folder
- Error, codepage not specified when approving
- Error Index was outside the bounds of the array
- Error Attempting to open file FileList.cdmFileLog.SHARE.EXE was not loaded
- Error message Alpha channel is not supported in TIFF files
- Error Object reference not set to an instance of an object
- Field name in the tab delimited file has a length of zero error
- How do I restrict PDF downloads from CONTENTdm?
- I am trying to upload a file to the Project Client and am getting 'Error in the application'
- I can't open my Project. Unable to open most recently used project.
- If we have to update one machine to the newest Project Client does that mean we have to update all of our machines ?
- Index out of bounds error when working with controlled vocabulary
- Index (zero based) must be greater than or equal to zero and less than the size of the argument list
- Is CONTENTdm Project Client compatible with Windows 10 or mac?
- Is EAD3 supported by CONTENTdm?
- Is there a limit for number of Project client installations?
- Items not displayed in approval queue
- JPEG format not accepted in the Project Client
- Maximum number of projects allowed per collection exceeded
- Moving CONTENTdm Project Client to a new computer
- My welcome letter mentions that we get a free OCR unit. What is this?
- Not enough memory
- Object field name is blank error in project client
- OCR engine encountered unexpected error in Project Client
- Orientation of thumbnails incorrect
- Project client crashes with no error message
- Project Client error "Wrong Operand type"
- Project Client freezes during first import to a new collection on a new install
- Project Client NET framework error 0x800f081f
- Project Client Stalling on Last File of Compound Object Ingest
- Project Client Update Service Unavailable
- Some characters do not come through correctly when importing records using the Project Client
- Spell Check is marking every word as incorrect
- Tab Delimited file message error file does not exist
- Too many fields in delimited text file error when uploading
- Transcript field not filled after adding Word-based PDFs in Project client
- Unable to connect to CONTENTdm Server URL
- Unable to connect to Project ReadContentAsString method is not supported error
- Unable to create project connecting using URL of website
- Unable to generate thumbnail message when adding multiple files in CONTENTdm
- Unable to open most recently used project. An error occurred parsing XML
- Unable to open most recently used project as elements are not closed
- Unable to open project directory Compound object directory does not exist
- Unable to parse collection information
- What should I do when I'm receiving OCR license activation error(s)?
- Why are quotes duplicated in my metadata?
- Why can't I export my collection in .txt format ?
- Why is my PDF not filling the full-text field in my collection?
Site management
- Can collections be sorted by administrative metadata fields?
- Can CONTENTdm use Let's Encrypt for an SSL Certificate?
- Can facet terms be reordered on a CONTENTdm website?
- How can one change what displays as the item-level page title?
- How do I customize my CONTENTdm URL?
- My SSL for CONTENTdm is expiring and I need to renew
- Nickname Tool: How do I edit field nicknames?
- [object Object].[object Object] null error message appearing instead of expected text in CONTENTdm web site
- View collection link shows old version
- Why can't I see a CONTENTdm collection on our site home page?
- Why does the hyperlink font size on a landing page differ from the paragraph font size?
- Why is CONTENTdm showing only part of my PDF and filling the rest of the screen with just black ?
- Why is CONTENTdm showing strange fonts or characters in the PDF item preview?
Website Configuration Tool
- Blank upload screen in the Website Configuration tool
- Can Bootstrap be used in the Website Config Tool custom text box?
- Can collections be sorted by administrative metadata fields?
- Can I customize my CONTENTdm website to match the look and feel of our existing public website?
- Can the GUI text window in the Website Config Tool Landing pages tab be used to add HTML?
- Can you Delete the search bars for individual collections?
- Duplicate records appear when you page through collections
- Field order did not change after index in Responsive site
- How can I download files from the Website Configuration tool?
- How do I disable download of an item?
- How do I remove my CSS or script from Website Configuration Tool
- How do I surface our CONTENTdm collections in Google?
- I can't upload my custom PHP page
- Limited number of facet options in Website Configuration Tool (Responsive)
- My AddThis buttons in responsive are not working
- Seeing a '404: Page not found' message when going to 'custom pages' > 'manage files' in the Website Configuration Tool
- The resource is not available message in Website Configuration Tool
- Why can I not upload any jpg files to the CONTENTdm website configuration tool?
- Why does the hyperlink font size on a landing page differ from the paragraph font size?