Featured CONTENTdm Troubleshooting articles
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Find the most viewed, recently created, and recently updated FAQ and Troubleshooting articles for CONTENTdm.
Most viewed articles
- Process can't access the file because it is being used by another process error
- Attempted to read or write protected memory error
- Links to deleted content still appear in my collection
- Receiving the error "Object reference not set to an instance of an object."
- My SSL for CONTENTdm is expiring and I need to renew
- CONTENTdm Video Best Practices
- Orientation of thumbnails incorrect
- What is the new account management portal OCLC LDAP accounts used by CONTENTdm?
- Can I move items from one collection to another?
- CONTENTdm password reset
- What file types does CONTENTdm support?
- Error "Index was outside the bounds of the array"
- How do I get a new CONTENTdm log in username and password?
- Nickname Tool: How do I edit field nicknames?
- How do I customize my CONTENTdm URL?
Recently created articles
- Deleted Items appear in OAI harvest ( created Wed Feb 18, 2026 )
- Cannot open PDF in Project Client when clicking the View button ( created Wed Feb 11, 2026 )
- Can I retrieve thumbnail URLs from the OAI-PMH data? ( created Wed Feb 11, 2026 )
- "This ABBYY FineReader Engine license does not allow using the requested functionality" when attempting to OCR Chinese, Japanese, or Korean languages ( created Tue Feb 10, 2026 )
- OCR progress bar does not increase and prevents additional actions in the Project Client ( created Fri Nov 14, 2025 )
- How do I change the Secondary Alias value in CONTENTdm ( created Thu Oct 30, 2025 )
- Why is external URL that I added to the metadata not saved correctly? ( created Tue Oct 21, 2025 )
- CONTENTdm monthly pageviews far exceed expected amount ( created Tue Aug 05, 2025 )
- Unable to connect to server ( created Mon Jul 14, 2025 )
- How can I find out how many Print PDFs are in my CONTENTdm collections? ( created Thu Jul 10, 2025 )
- I get an illegal month error while trying to upload an item to the Project Client ( created Fri Jun 20, 2025 )
- Getting file not found message but you can see the item in the admin section ( created Wed Jun 18, 2025 )
- Trouble loading large PDF files ( created Mon Jun 16, 2025 )
- Does CONTENTdm support routing through a proxy for custom SSL? ( created Tue Apr 01, 2025 )
- Why are CONTENTdm Expanded views are not displaying on custom CONTENTdm URLs ( created Thu Mar 27, 2025 )
Recently updated articles
- Trouble loading large PDF files ( updated Thu Feb 19, 2026 )
- Deleted Items appear in OAI harvest ( updated Wed Feb 18, 2026 )
- Cannot open PDF in Project Client when clicking the View button ( updated Wed Feb 11, 2026 )
- Can I retrieve thumbnail URLs from the OAI-PMH data? ( updated Wed Feb 11, 2026 )
- "This ABBYY FineReader Engine license does not allow using the requested functionality" when attempting to OCR Chinese, Japanese, or Korean languages ( updated Tue Feb 10, 2026 )
- OCR progress bar does not increase and prevents additional actions in the Project Client ( updated Fri Jan 30, 2026 )
- How do you refresh/renew your entire CONTENTdm site for a new year ? ( updated Thu Jan 29, 2026 )
- The file size displayed in the Upload Manager is larger than the file I am trying to upload to the Project Client ( updated Wed Jan 28, 2026 )
- Orientation of thumbnails incorrect ( updated Thu Jan 15, 2026 )
- My SSL for CONTENTdm is expiring and I need to renew ( updated Tue Dec 30, 2025 )
- CONTENTdm monthly pageviews far exceed expected amount ( updated Tue Dec 02, 2025 )
- Is it possible to get a CONTENTdm collection restored to a prior date? ( updated Mon Nov 24, 2025 )
- How can I download files from the Website Configuration tool? ( updated Fri Nov 21, 2025 )
- CONTENTdm password reset ( updated Mon Nov 17, 2025 )
- Why is external URL that I added to the metadata not saved correctly? ( updated Fri Nov 07, 2025 )