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OCLC Support

Why am I receiving the message "We cannot reach your institution to verify your credentials. Try again later."?

Symptom
  • You receive the error "We cannot reach your institution to verify your credentials. Try again later."
Applies to
  • WorldShare Management sites using LDAP as their authentication method.
Resolution

A WMS site using LDAP as their authentication method has changed or updated their LDAP server domain and/or port number. 

  1. Verify with the IT department the domain name and the port of the LDAP server
  2. Contact OCLC Support with this information. 
 
Page ID
16683