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When selecting a pick up option I get a ‘not available due to policy’ message. What policy should I check?

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Applies to
  • WorldShare Circulation
Answer

Here are the policies that you need to check if a pickup option displays the ‘not available due to policy’ message when attempting to create/edit a hold in WorldShare Circulation:

  • Collection Type Policy
    • Can the item(s) in the collection fulfill holds for the requesting user?

  • Hold Pickup Locations Map
    • Given the item eligibility per Collection Type Policy, are there pick-up locations configured for this scenario?

    • Compare the map to the home branch of the patron in the Admin module or the Profile tab.

  • Branch Locations
    • Is the desired pickup location currently active?

Page ID
45777