Error: The selected branch does not have a valid shipping address
Symptom
- When working with an order, you see an error message: "The selected branch "[branch name]" does not have a valid shipping address."
- The Address information section of the order has a blank Shipping Address dropdown
Applies to
- WorldShare Acquisitions
- WorldShare Management Services (WMS)
Resolution
All addresses included in the drop-down lists are populated from the WorldCat Registry information entered for the institution in OCLC Service Configuration. Follow the steps below:
- Sign in to OCLC Service Configuration.
- You may need to select a branch if you have more than one configured.
- Go to WorldCat Registry > Name and Location > Addresses and click the Shipping Address tab.
- Click Add Address.
- Enter your shipping address and save your changes.