Why do I get an "Authentication failed" error when trying to log in to FileX
Symptom
- You get an "Authentication failed" error when trying to log in to FileX
Applies to
- FileX
Resolution
This is usually caused because of an incorrect username or password.
- Check that there are no spaces in front or behind your username and password.
- Contact OCLC Support to confirm your username and password are correct.
Additional information
See Exchange files with OCLC for general FileX settings and instructions.
Page ID
29165