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OCLC Support

Why do I get an "Authentication failed" error when trying to log in to FileX

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Symptom
  • You get an "Authentication failed" error when trying to log in to FileX
Applies to
  • FileX
Resolution

This is usually caused because of an incorrect username or password.

  1. Check that there are no spaces in front or behind your username and password.
  2. Contact OCLC Support to confirm your username and password are correct.
Additional information

See Exchange files with OCLC for general FileX settings and instructions.

Page ID
29165