Troubleshooting
Find frequently asked questions (FAQ) and troubleshooting steps (Troubleshooting).
Exchange files with OCLC
- Can I still use scripts to download reports from FileX?
- Can users delete files from the FileX or MyFiles directories?
- How can I delete files from the new OCLC FileX SFTP server?
- How can I get my SFTP credentials?
- How do I request a change to my library's OCLC File Exchange password?
- How do we update which email the FTP reports go to?
- How long will my files be in the FileX server?
- I am getting the error: "FATAL ERROR: Remote side unexpectedly closed network connection".
- I can't upload our public key since I cannot access the OCLC SFTP site.
- My SFTP password has a symbol that I can't find on my keyboard.
- On the FileX server, I only have access to one folder called “.ssh”.
- What is the IP address for the FileX server?
- What is my library's FileX credentials, hostname and password?
- Where can I find my OCLC File Exchange password?
- Why do I get an "Authentication failed" error when trying to log in to FileX
General
- Are OCLC products updated against the Log4j vulnerability?
- Can OCLC index my journal for me?
- Can our trial WorldCat Search API WSKey be extended?
- Can students, non-library staff and professors use WSKeys?
- Can we change our OCLC Symbol?
- Can't open a WebEx training session on a Chromebook
- Do browser add-ons effect WorldShare or WorldCat Discovery?
- Do series authority records behave the same way as name authorities when In Distribution status?
- Do we need to make any changes to our WorldShare ILL settings if we are updating the IPs to our ILS?
- Does my institution have to be an OCLC member to use the WorldCat registry?
- EBSCO has provided new instructions and a new method of accessing their remote databases from within Discovery
- How can I become authorized to add SCIPIO records?
- How can I change my library's WorldCat Discovery or WorldShare URL?
- How Can I get access to the WorldShare Management Services sandbox available for ALA Core members?
- How can I get an account to see support tickets I've sent to OCLC Customer support?
- How can I set or reset my password for the OCLC Customer support site?
- How can our institution become an OCLC member?
- How can our organization become an OCLC partner?
- How do I get a list of my library's holding codes?
- How do I order calendar strips from OCLC for my library?
- How do I report problems with OCLC Bibformats?
- How do I request a change to a product?
- How do I request a VPAT for an OCLC product?
- How do I stop emails from the Community Center from coming to my inbox?
- How do I subscribe or unsubscribe from an OCLC listserv?
- How do I update an ISNI Record?
- How do I update my library's name?
- How do we request an Accessibility Conformance Report from OCLC?
- How do we request a Sole Source letter from OCLC?
- Can NCIP integration between SHAREit and WorldShare be setup?
- How many records are in WorldCat and other OCLC statistics
- I'm about to leave the library. How do I pass my OCLC permissions to someone new?
- I am trying to request a sandbox WSKey, but I don't see sandbox listed as an option to select.
- I can't hear sound from an OCLC training opened in Webex
- I click on the contact support option, but nothing happens
- I'm not receiving the System Alert emails that I subscribed to. What's wrong with my subscription?
- Is there a way to increase the items per page with the WMS Acquisitions API?
- Issue instant skew too large error when logging into WorldShare
- Unable to unsubscribe from emails
- We would like to request the HECVAT (Higher Education Cloud Vendor Assessment Tool) who should we contact?
- What constitutes an "institution," for purposes of the WorldCat registry?
- What encoding format should I use, ISO8859 1 or UTF-8?
- What is ArchiveGrid?
- What is the difference between the Main Address and Business Address in the WorldCat Registry?
- What is the Union Lister option in the Access and Authorization site and will it impact my Discovery settings?
- What should I do if I get locked out of my WorldCat.org or Service Configuration account?
- When I go to create sandbox key, the WorldCat Metadata API is not listed as an option.
- Where can I get a W-9 or other tax forms from OCLC?
- Where can I go to add a new cataloger
- Where can I go to view release notes for the various OCLC products?
- Where do I get my subscription price information?
- Who can I contact to update or add new collections to ArchiveGrid?
- Who can I contact with my questions about the Jay Jordon IFLA / OCLC Early Career Development Fellowship Program?
- Why am I receiving an "Invalid Authenticity Token" error when logging into the Zendesk User Portal?
- Why aren't my Contract Cataloging files delivered in UTF-8 even though that is what I have set in Collection Manager?
- Why don't I see all of my symbols in the Directory of OCLC members
OCLC Community Center
- Error when accessing Community Center - The community space is available only to institutions that have a current subscription
- How do I access the OCLC API Community Center?
- How do I remove my email from Community Center discussions?
- How do I unsubscribe from the Community Center?
- I receive a "The Display Name you entered already exists. Enter a new Display Name," error when I try to access the Community Center.
- My name is misspelled in my OCLC Community Center profile. How do I change this?
- Why can't I add a review to an existing enhancement request?
- Why is there data in the Community Center associated with my account that I didn't post?
OCLC Service Configuration guide
- How can I update my library address or name in the WorldCat Registry?
- How do I delete my Library from the WorldCat Registry?
- How do I find my library's WorldCat Registry ID?
- How do I restore my shelving locations if I accidentally deleted all shelving locations?
- How do I update the Open Hours for a branch location?
- How much does it cost to participate in the WorldCat registry?
- I added a new IP address to our service configuration, but it isn't working.
- I'm about to leave the library. How do I pass my OCLC permissions to someone new?
- I cannot log on to WorldShare. I am getting a message that says: "You are not authorized to access WorldShare Management Application."
- I receive a "Failed to send authorization email" error when attempting to add an Authorized User in Service Configuration
- Is access and information about the Service Configuration tool needed by the library’s public services service staff or the cataloging staff?
- I've discovered duplicate registry profiles for my institution. What should I do?
- When I log into Service Configuration I do not see the WMS Circulation tab
- Why am I seeing the message "EIDM users are not allowed create new institutions at this time" when I try to create a new branch in Service Configuration?
OCLC Usage Statistics
- Can I get data older than what is available in OCLC Usage Statistics?
- Can OCLC Usage Statistics be harvested via SUSHI?
- How can I get 12 months of statistics where the current month is not showing the Lender Activity Overview Report from the OCLC Usage Statistics?
- How do I view my usage statistics for OCLC databases like WorldCat and ILL?
- How do we pull the Clicks to Library WorldCat.org report?
- I am trying to get usage stats but I get an error message.
- How do I unsubscribe from Usage Statistics email reports?
- I receive an error when attempting to access Usage Statistics through WorldShare ILL
- What website should I use to access OCLC usage statistics?
- Where can I find my holdings count ?
- Why can't I see my Institution tab in the statistics site?
- Why is my library missing a report in OCLC Usage Statistics?
Ordering and billing
- How do I request a quote for WorldShare License Manager?
- How do I request changes to my institution account profile or contact information?
- How do we cancel or renew a subscription with OCLC?
- How do we update our billing contact information with OCLC?
- Who do I contact to obtain information on purchasing OCLC services
- Who should I contact to renew my OCLC subscriptions?
Patron data files
- Can a patron load contain multiple sourceSystems and idatsources?
- Can I upload a patron load separate from our automated script that is sending daily loads?
- How do I blank-out the field or column in the patron record of a WMS patron data file?
- How do I check the status of my patron load?
- I am getting an error that says Open for write: permission denied and file transfer failed
- I uploaded a patron file, but our patron records have not changed, what happened?
- Is it possible to store multiple barcodes in a patron record?
- Is there a way to populate the ILLId field at the time of account creation using provision on demand?
- Is there a way to test patron loads?
- We had an unsuccessful patron load and would like to know what happened.
- What is the format that the date should take for patron loads?
- When was the last time I did a patron file upload?
- Why are duplicate accounts being created when I upload a patron data file to update a patron barcode?
- Will an account created by a tab-delimited patron load have the ID Verified box checked automatically?
WebJunction
- Any WebJunction accounts before 2014
- How can I cancel my WebJunction account?
- How can I get past Invalid Login errors when logging into WebJunction?
- How can I report a broken link in WebJunction?
- How can I subscribe to emails about upcoming courses or webinars?
- How can I unenroll from a Web Junction course?
- How do I cancel my registration for a WebJunction webinar?
- How do I edit a WebJunction account profile?
- How to adjust the volume or mute WebJunction courses
- How to create a new WebJunction account
- How to unenroll from a WebJunction course
- How to view old webinars in WebJunction
- Password doesn't allow access to WebJunction
- Vendors or Individuals requesting to add content to WebJunction
- WebJunction course did not give me my certificate
- WebJunction login issues with new account