I receive an error when attempting to access Usage Statistics through WorldShare ILL
Symptom
- You receive a "connection failed" error when attempting to access OCLC Usage Statistics from the link on the WorldShare ILL home screen
Applies to
- OCLC Usage Statistics
Resolution
This could be an issue with your browser's cache and cookies interfering with the connection. Below are some troubleshooting steps you can take:
- Clear your browser's cache and cookies and retry the connection
- Test access in a different browser
- Test access in a private or incognito window
- Test access on a different computer or a different network
If problems persist, please contact OCLC Support with your OCLC Symbol, the steps you are using to access the site, the browser you are using, and the steps you've tried so far.